JOB SUMMARY

As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. Record increases and volatility in global prices have put the energy market under severe strain, and pricing is the subject of intense interest from retail consumers, stakeholders and government alike.
Such challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

You will be someone who:

• Has a proven background of delivering positive change for consumers, communities, or society in a role across regulation and enforcement, compliance, risk management, strategy or operational delivery.
• Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
• Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
• Contributes to making Ofgem a great place to work. Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

JOB DESCRIPTION

Key Responsibilities and Outputs - Counter Fraud Case Management

• Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation.
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Governance
Human Resources
Information Technology

Key Responsibilities and Outputs - Counter Fraud Case Management

• Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation.
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013