We are recruiting for the role of Customer Service Office in our Private law team covering the London area
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

NEXT STEPS / TIMELINES

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date:
31st August 2025
Final Interview:
15th September 2025
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
If you wish to speak with a member of the team for more specific information you can contact from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

As an Customer Service Office you will provide a strong supportive backbone to the organisation by the delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.

Joining our Exceptions Team, you will help provide an effective business support service to Customer Services Managers and the National Customer Service function of Cafcass, ensuring that appropriate systems are in place and working effectively to ensure consistency and continuity of response to internal and external stakeholders.

• Process Subject Access Requests nationally ensuring a response is sent within the agreed timescales of 1 calendar month from date of receipt.
• Independently review and quality assure SAR disclosures prior to the data being released.
• Review and discuss SAR reviews with local teams, the legal department and Information Assurance to ensure relevant and accurate data is disclosed.
• Work with local teams to ensure the quality of case recording is at a high level following the review of case files as part of a SAR request.
• Work with the Information Commissioners’ Office (ICO) on reviews and appeals.