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Customer Service Associate Jobs overseas

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Customer Excellence Associate at Iron Mountain Ltd
Geebung, Queensland, Australia - Full Time
Skills Needed
Customer Relationship Management, Data Analysis, Billing Operations, Query Management, Performance Management, Learning & Development, Customer Support, Active Listening, Problem Solving, Communication, Collaboration, Retention Strategies, Onboarding, Customer Engagement, Dispute Resolution, Process Improvement
Specialization
Candidates should possess strong communication and problem-solving skills, with a focus on customer engagement and retention. Experience in customer support or a related field is preferred, along with a willingness to learn and develop technical skills.
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Service, Empathy, Time Management, Problem Solving
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Experience Associate at Shamrock Foods
Phoenix, Arizona, United States - Full Time
Skills Needed
Customer Service, Sales Operations, Order Management, Organizational Skills, Attention To Detail, Communication Skills, Microsoft Excel, Erp Systems, Problem Solving, Teamwork, Production Coordination, Inventory Management, Critical Thinking, Flexibility, Dynamic Environment, Protein Handling
Specialization
Candidates should have 2+ years of experience in customer service or related fields, with strong organizational skills and attention to detail. Proficiency in ERP systems and Microsoft Excel is preferred, along with excellent communication skills.
Experience Required
Minimum 2 year(s)
Customer Experience Associate at Revel
Remote, Oregon, USA - Full Time
Skills Needed
Email, Zendesk, Communication Skills, Platforms
Qualification
Graduate
Customer Experience Associate at AAFES
Alconbury, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Empathy, Time Management, Independence
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Experience Associate at AAFES
Brooklyn, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Care Sales Associate at Silver Oak Cellars LLC
Healdsburg, California, United States - Full Time
Skills Needed
Customer Service, Sales, Organizational Skills, Problem Solving, Analytical Skills, Communication Skills, Attention To Detail, Microsoft Office, Crm, Shopify, Fedex, Adobe Illustrator, Flexibility, Interpersonal Skills, Workflow Management, Training Development
Specialization
Candidates should have a minimum of 2 years of experience in outbound sales or business development and possess strong computer skills. Attention to detail and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Customer Operations Associate at Insulet Corporation
Sydney, New South Wales, Australia - Full Time
Skills Needed
Oral Communication, Written Communication, Fostering Teamwork, Thoroughness, Stress Management, Technical Expertise, Flexibility, Analytical Thinking, Customer Orientation
Specialization
Candidates should have an associate degree or equivalent experience, with 1-3 years in customer service or healthcare. Knowledge of medical device reimbursement and experience with diabetes support is preferred.
Experience Required
Minimum 2 year(s)
Associate Customer Care Agent at Staffbase
Chemnitz, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Experience Associate at Piper Companies
Raleigh, North Carolina, USA - Full Time
Skills Needed
Written Communication, Pto, Digital Publishing, Keywords, Demand, Customer Service, Customer Experience, Health, Self Publishing, Email
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Relations Associate at CORNERSTONE BANK
Southbridge, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Basic Math Calculations, Attention To Detail, Multi Tasking, Verbal Communication, Written Communication, Interpersonal Skills, Organizational Skills, Tact, Diplomacy
Specialization
Candidates must demonstrate customer service skills and be comfortable performing basic math calculations. A high school diploma or equivalent and three to six months of banking or retail cash handling/customer service experience are required.
Customer Experience Associate at Piper Companies
Durham, North Carolina, USA - Full Time
Skills Needed
Written Communication, Order Tracking, Communication Skills, Performance Metrics, Customer Experience
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Experience Associate at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Excel, Internet, Dynamic Communicator, Writing, Outlook, Management Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Customer Experience Associate at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Dynamic Communicator, Writing, Management Skills, Outlook, Internet, Excel
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Empathy, Time Management, Independence
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Relations Associate at Apra Amcos
Ultimo NSW 2007, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Experience Associate at See Reality
Boston, MA 02109, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Customer Experience Associate at AvalonBay Communities
San Antonio, Texas, USA - Full Time
Skills Needed
Ged, Wifi, Written Communication
Qualification
Diploma
Customer Relations Associate at PS Executive group
Norfolk, Virginia, USA - Full Time
Skills Needed
Leadership, Customer Service
Qualification
Diploma
Customer Excellence Associate at Iron Mountain Ltd
Geebung, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relationship Management, Data Analysis, Billing Operations, Query Management, Performance Management, Learning & Development, Customer Support, Active Listening, Problem Solving, Communication, Collaboration, Retention Strategies, Onboarding, Customer Engagement, Dispute Resolution, Process Improvement

Industry

IT Services and IT Consulting

Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Customer Relationship Management - Retention Acts as the first point of contact to identify potential new customers and/or potential new products and services to existing customers (leads) through any interaction with customers. Supports and manages the post-sales customer lifecycle. This includes ongoing assistance, customer renewals, product improvements, and up- and cross-selling to maintain customer loyalty and satisfaction. Facilitates a smooth customer onboarding process, ensuring an easy introduction for the Customer from the outset. Train customers so they can optimize their activities using the product. Proactively engage with customers to understand their needs and concerns. Identify at-risk customers and implement targeted retention strategies to prevent churn. Analyze customer data and feedback to identify trends, pain points, and opportunities for improvement. Collaborate with sales, customer service, and other cross-functional teams to streamline processes and align retention initiatives with overall business objectives. Address and resolve customer issues in a timely and professional manner. Promote and educate customers on the value of the company's products and services. Maintain accurate records of customer interactions and retention efforts in a CRM system. Query Management Provide tailored responses to meet our customers' needs throughout their relationship - constantly delivering added value through focused customer outcomes. Using your active listening skills to understand and support customers so that their needs are understood - and service standards are excelled Working with a first contact resolution focus when handling any customer contact by working to resolve through basis for action ownership and inform the senior team on time for timely prevention and intervention to avoid such escalations Develop a deep knowledge of our clients' needs (physical and digital) and drive a digital-first culture within the team. Billing Operations Generate when necessary, review, and issue accurate invoices to clients according to contractual terms and company policies. Work closely with commercial, operations, and other customer excellence teams to maintain alignment on billing information and resolve discrepancies. Serve as the primary point of contact for clients regarding billing disputes, providing clear and professional communication to address inquiries and issues in a timely fashion. Prepares daily, monthly, and other periodic billing summary reports and financial statements. Maintains, monitors, and analyzes account records. Conduct regular audits of billing data to ensure accuracy and compliance. Data Analysis and Reconciliation Make effective use of rate calculations using provided tools to calculate discounts that are in adherence to the company’s retentions SOPs Conduct regular analysis and reconciliation of billing data to ensure accuracy and completeness. Investigate billing discrepancies by reconciling invoices, purchase orders, contracts, and service agreements when necessary. Investigate and reconcile discrepancies in invoices, purchase orders, and service agreements. Identify common disputes, billing issues, customer service trends and contribute to initiatives to streamline processes, reduce error rates, and improve customer satisfaction. Performance Management Meet and exceed the agreed performance metrics as defined and assigned Monitor secondary performance metrics to ensure they are met and support the primary performance metrics Learning & Development Ensure to take advantage of all process and soft-skills-related training initiatives presented occasionally. Ensure that you upskill yourself to be technically savvy and a subject matter expert. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

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Responsibilities
The Customer Excellence Associate acts as the first point of contact for customers, managing the post-sales customer lifecycle and ensuring customer satisfaction. This role involves onboarding customers, analyzing feedback, and collaborating with cross-functional teams to enhance retention strategies.
Customer Excellence Associate at Iron Mountain Ltd
Geebung, Queensland, Australia - Full Time
Skills Needed
Customer Relationship Management, Data Analysis, Billing Operations, Query Management, Performance Management, Learning & Development, Customer Support, Active Listening, Problem Solving, Communication, Collaboration, Retention Strategies, Onboarding, Customer Engagement, Dispute Resolution, Process Improvement
Specialization
Candidates should possess strong communication and problem-solving skills, with a focus on customer engagement and retention. Experience in customer support or a related field is preferred, along with a willingness to learn and develop technical skills.
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Service, Empathy, Time Management, Problem Solving
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Experience Associate at Shamrock Foods
Phoenix, Arizona, United States - Full Time
Skills Needed
Customer Service, Sales Operations, Order Management, Organizational Skills, Attention To Detail, Communication Skills, Microsoft Excel, Erp Systems, Problem Solving, Teamwork, Production Coordination, Inventory Management, Critical Thinking, Flexibility, Dynamic Environment, Protein Handling
Specialization
Candidates should have 2+ years of experience in customer service or related fields, with strong organizational skills and attention to detail. Proficiency in ERP systems and Microsoft Excel is preferred, along with excellent communication skills.
Experience Required
Minimum 2 year(s)
Customer Experience Associate at Revel
Remote, Oregon, USA - Full Time
Skills Needed
Email, Zendesk, Communication Skills, Platforms
Qualification
Graduate
Customer Experience Associate at AAFES
Alconbury, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Empathy, Time Management, Independence
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Experience Associate at AAFES
Brooklyn, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Care Sales Associate at Silver Oak Cellars LLC
Healdsburg, California, United States - Full Time
Skills Needed
Customer Service, Sales, Organizational Skills, Problem Solving, Analytical Skills, Communication Skills, Attention To Detail, Microsoft Office, Crm, Shopify, Fedex, Adobe Illustrator, Flexibility, Interpersonal Skills, Workflow Management, Training Development
Specialization
Candidates should have a minimum of 2 years of experience in outbound sales or business development and possess strong computer skills. Attention to detail and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Customer Operations Associate at Insulet Corporation
Sydney, New South Wales, Australia - Full Time
Skills Needed
Oral Communication, Written Communication, Fostering Teamwork, Thoroughness, Stress Management, Technical Expertise, Flexibility, Analytical Thinking, Customer Orientation
Specialization
Candidates should have an associate degree or equivalent experience, with 1-3 years in customer service or healthcare. Knowledge of medical device reimbursement and experience with diabetes support is preferred.
Experience Required
Minimum 2 year(s)
Associate Customer Care Agent at Staffbase
Chemnitz, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Experience Associate at Piper Companies
Raleigh, North Carolina, USA - Full Time
Skills Needed
Written Communication, Pto, Digital Publishing, Keywords, Demand, Customer Service, Customer Experience, Health, Self Publishing, Email
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Relations Associate at CORNERSTONE BANK
Southbridge, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Basic Math Calculations, Attention To Detail, Multi Tasking, Verbal Communication, Written Communication, Interpersonal Skills, Organizational Skills, Tact, Diplomacy
Specialization
Candidates must demonstrate customer service skills and be comfortable performing basic math calculations. A high school diploma or equivalent and three to six months of banking or retail cash handling/customer service experience are required.
Customer Experience Associate at Piper Companies
Durham, North Carolina, USA - Full Time
Skills Needed
Written Communication, Order Tracking, Communication Skills, Performance Metrics, Customer Experience
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Experience Associate at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Excel, Internet, Dynamic Communicator, Writing, Outlook, Management Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Customer Experience Associate at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Dynamic Communicator, Writing, Management Skills, Outlook, Internet, Excel
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Customer Support - Associate at Sutherland
Navi Mumbai, maharashtra, India - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Empathy, Time Management, Independence
Specialization
Good verbal and written communication skills in English are required. A high school diploma or equivalent is necessary, and 0-2 years of experience is preferred, with freshers welcome.
Customer Relations Associate at Apra Amcos
Ultimo NSW 2007, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Experience Associate at See Reality
Boston, MA 02109, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Customer Experience Associate at AvalonBay Communities
San Antonio, Texas, USA - Full Time
Skills Needed
Ged, Wifi, Written Communication
Qualification
Diploma
Customer Relations Associate at PS Executive group
Norfolk, Virginia, USA - Full Time
Skills Needed
Leadership, Customer Service
Qualification
Diploma