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Customer Service Associate Jobs overseas

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Mortgage Customer Service Representative at Teksystems Global Services LLC
Carrollton, Texas, United States - Full Time
Skills Needed
Customer Service, Loan Origination Process, Inbound Calls, Outbound Calls, Text Messaging, Customer Inquiries, Work Queue Monitoring, Interdepartmental Interaction, Mortgage Operations, Communication Skills, Regulatory Understanding, Attention To Detail, Critical Thinking, Problem Solving, Time Management, Negotiation Skills
Specialization
Candidates should ideally have call center experience in mortgage origination or servicing, along with general knowledge of applicable Federal and State mortgage regulations. Essential requirements include strong communication, critical thinking, problem-solving skills, attention to detail, and proficiency with mainstream computer applications.
Customer Service Representative, deltid at AUTO1 Group
Stockholm, , Sweden - Full Time
Skills Needed
Customer Service, Communication, Sales, Engagement, Responsibility, Teamwork, Problem Solving, Attention To Detail
Specialization
Candidates should have a strong sense of service and attention to detail, with the ability to communicate fluently in Swedish and English. Previous experience in customer service or sales is a plus, but enthusiasm and a willingness to help are more important.
Customer Service Representative - Remote at Alkaffary Group
, , Egypt - Full Time
Skills Needed
Customer Service, Sales Operations, Order Processing, Shipping Coordination, Financial Adjustment, Invoicing, High Value Sales, Process Adherence, Shopify, Zid, Salla
Specialization
Candidates must possess 3 to 5 years of proven experience in sales operations, specifically supporting stores on platforms like Shopify, Zid, or Salla, preferably within the retail sector. Full-time commitment is required, with availability for evening peak hours as needed.
Experience Required
Minimum 2 year(s)
Customer Service Representative - Tier 1 at Eaton USA
Syracuse, New York, United States - Full Time
Skills Needed
Customer Service, Order Management, Problem Solving, Communication, Sap, Salesforce, Sharepoint, C360, Product Knowledge, Invoicing, Technical Support, Training, Fast Paced Environment, Manufacturing Experience, Email Management, Phone Coverage
Specialization
Candidates must have a Bachelor's degree or a High School diploma with at least three years of customer service experience. Familiarity with SAP, SharePoint, C360, and Salesforce, as well as basic knowledge of Crouse-Hinds products, is required.
Experience Required
Minimum 2 year(s)
Remote- Customer Service Representative at Globe Life AO - Anthony Michael
Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Time Management, Prioritization, Product Expertise, Relationship Building
Specialization
Candidates need 1-2 years of proven experience in client support, preferably in customer service, along with excellent written and verbal communication skills. A positive, proactive attitude and strong organizational skills are essential for delighting customers.
Remote- Customer Service Representative at Globe Life AO - Anthony Michael
Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Time Management, Prioritization, Product Expertise, Relationship Building
Specialization
Candidates need 1-2 years of proven experience in client support, preferably in customer service, along with excellent written and verbal communication skills. A positive, proactive attitude focused on delighting customers and strong organizational skills are also required.
Target Sale - Customer Service Assistant at Target
Sale, Victoria, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Safety Guidelines, Presentation Standards, Stock Availability, Pricing Monitoring, Respect, Engagement, Enthusiasm
Specialization
We are looking for fun, enthusiastic, and engaging team members. Candidates should be able to provide outstanding customer service and treat each other with courtesy and respect.
Customer Service Advisor - Megamall 2025 at CNX
, , Philippines - Full Time
Skills Needed
Customer Service Orientation, Computer Navigation Skills, Effective Communication, Attention To Detail, Multi Tasking, Teamwork, Empathy, Problem Solving
Specialization
Candidates should have a high school diploma and preferably three to six months of relevant experience. Strong customer service skills, attention to detail, and the ability to adapt to a fast-paced environment are essential.
J202601103 Customer Service Lead (Open) at Quadient
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Interpersonal Skills, Multi Tasking, Crm, Microsoft Office, Salesforce, Order Care, Troubleshooting, Teamwork, Documentation, Escalation Handling, Call Handling, Email Correspondence, Flexibility
Specialization
Candidates must have a high school diploma and at least 3 years of customer service experience. Preferred qualifications include an associate's degree, leasing experience in the office equipment industry, and proficiency in various CRM systems.
Experience Required
Minimum 2 year(s)
Customer Service - Self Storage Manager at Public Storage
West Saint Paul, Minnesota, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Cash Handling, Communication, Problem Solving, Cleaning, Maintenance, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Physical Stamina, Driving, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service - Self Storage Manager at Public Storage
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Outdoor Work, Performance Based Bonuses
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and personal vehicle for travel between locations are required.
Customer Service Representative - Hybrid at Avery Dennison
Toronto, Ontario, Canada - Full Time
Skills Needed
Customer Service, Order Processing, Sales Order Pricing, Order Fulfillment, Crm, Erp, Data Entry, Organizational Skills, Technical Recommendations, Supply Chain Communication, Problem Solving, Team Collaboration, Fast Paced Environment, Detail Oriented, Follow Up Skills, Capacity Planning
Specialization
A high school diploma is required, along with 3-5 years of customer service experience preferred. Strong communication, organizational skills, and knowledge of relevant systems are essential.
Experience Required
Minimum 2 year(s)
Customer Service - Self Storage Manager at Public Storage
Ralston, Nebraska, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Physical Stamina, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service - Self Storage Manager at Public Storage
Pretty Bayou, Florida, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Physical Stamina, Driving
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and personal vehicle for travel between locations are required.
Customer Service - Self Storage Manager at Public Storage
Lynn Haven, Florida, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Physical Stamina, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
FCMB Claims Customer Service Advocate II at BlueCross BlueShield of South Carolina
Columbia, South Carolina, United States - Full Time
Skills Needed
Customer Service, Claims Processing, Appeals Processing, Verbal Communication, Written Communication, Spelling, Punctuation, Grammar, Business Math, Confidential Information Management, Fraud Identification, System Error Reporting, Microsoft Office
Specialization
Candidates must possess a High School Diploma or equivalent, along with one year of related experience in claims/appeals processing or customer service, or a bachelor's degree in lieu of experience. Essential skills include strong verbal and written communication, customer service abilities, basic math proficiency, and the capacity to handle confidential information discreetly.
Storage Customer Service Representative at U-Haul
Ballwin, Missouri, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Equipment Maintenance, Technology Usage, Dispatching, Facility Operations Support, Answering Phone Inquiries, Explaining Rental Agreements, Contract Preparation, Property Cleanup, Minor Repair Work, Communication Skills, Weekend Availability, Holiday Availability
Specialization
Candidates must possess excellent communication skills and a valid driver's license with a clean driving record, along with the availability to work on weekends and holidays. The role involves moderate physical exertion, including moving up to 50 lbs, and working in environments requiring safety precautions.
Customer Service - Self Storage Manager at Public Storage
Parker, Colorado, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Cash Handling, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Physical Stamina, Attention To Detail, Driving, Customer Relationship Management
Specialization
Candidates should have experience in customer service-oriented sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service Agent- German speakers at AUTO1 Group
Bucureşti, Bucharest, Romania - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Empathy, Problem Solving, Pc Proficiency, German Language, Email Communication, Phone Communication, Sales Process Knowledge
Specialization
Candidates should possess strong communication skills and have excellent German language proficiency. Experience in a call center is advantageous, but newcomers are also welcome.
Retail Customer Service - Weekends only at Entain
Nottingham, England, United Kingdom - Full Time
Skills Needed
Customer Service, Cash Handling, Problem Solving, Communication, Teamwork, Self Motivation, Empathy, Safer Gambling, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for delivering great customer service. They should be self-motivated, able to work alone or as part of a team, and handle challenging situations professionally.
Mortgage Customer Service Representative at Teksystems Global Services LLC
Carrollton, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

23.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Loan Origination Process, Inbound Calls, Outbound Calls, Text Messaging, Customer Inquiries, Work Queue Monitoring, Interdepartmental Interaction, Mortgage Operations, Communication Skills, Regulatory Understanding, Attention To Detail, Critical Thinking, Problem Solving, Time Management, Negotiation Skills

Industry

IT Services and IT Consulting

Description
Description As a Customer Experience Specialist I will act as the primary consumer contact to guide a consumer through the loan origination process after the customer meets with a Loan Officer. Responsibilities may be limited within a specific function/channel: Responsibilities: • Receive inbound calls and make outbound calls to consumers • Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers • Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. • Monitoring work queues and intervening as needed • Interacting with multiple departments to expedite processing and/or issue resolution Additional Skills & Qualifications Call center experience within mortgage experience (originations or servicing) is a plus Mortgage operations experience (Processors, Loan Officers, Closers, etc.) with strong communication skills and comfort handling calls General understanding of applicable Federal, State and Local mortgage regulations a plus Must be a team player with strong attention to detail and able to work independentl Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) #PriorityWest26 Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton,TX. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities
The Customer Experience Specialist I acts as the primary consumer contact to guide them through the loan origination process after meeting with a Loan Officer. Responsibilities include handling high-volume inbound calls and texts, monitoring work queues, and interacting with multiple departments for issue resolution.
Mortgage Customer Service Representative at Teksystems Global Services LLC
Carrollton, Texas, United States - Full Time
Skills Needed
Customer Service, Loan Origination Process, Inbound Calls, Outbound Calls, Text Messaging, Customer Inquiries, Work Queue Monitoring, Interdepartmental Interaction, Mortgage Operations, Communication Skills, Regulatory Understanding, Attention To Detail, Critical Thinking, Problem Solving, Time Management, Negotiation Skills
Specialization
Candidates should ideally have call center experience in mortgage origination or servicing, along with general knowledge of applicable Federal and State mortgage regulations. Essential requirements include strong communication, critical thinking, problem-solving skills, attention to detail, and proficiency with mainstream computer applications.
Customer Service Representative, deltid at AUTO1 Group
Stockholm, , Sweden - Full Time
Skills Needed
Customer Service, Communication, Sales, Engagement, Responsibility, Teamwork, Problem Solving, Attention To Detail
Specialization
Candidates should have a strong sense of service and attention to detail, with the ability to communicate fluently in Swedish and English. Previous experience in customer service or sales is a plus, but enthusiasm and a willingness to help are more important.
Customer Service Representative - Remote at Alkaffary Group
, , Egypt - Full Time
Skills Needed
Customer Service, Sales Operations, Order Processing, Shipping Coordination, Financial Adjustment, Invoicing, High Value Sales, Process Adherence, Shopify, Zid, Salla
Specialization
Candidates must possess 3 to 5 years of proven experience in sales operations, specifically supporting stores on platforms like Shopify, Zid, or Salla, preferably within the retail sector. Full-time commitment is required, with availability for evening peak hours as needed.
Experience Required
Minimum 2 year(s)
Customer Service Representative - Tier 1 at Eaton USA
Syracuse, New York, United States - Full Time
Skills Needed
Customer Service, Order Management, Problem Solving, Communication, Sap, Salesforce, Sharepoint, C360, Product Knowledge, Invoicing, Technical Support, Training, Fast Paced Environment, Manufacturing Experience, Email Management, Phone Coverage
Specialization
Candidates must have a Bachelor's degree or a High School diploma with at least three years of customer service experience. Familiarity with SAP, SharePoint, C360, and Salesforce, as well as basic knowledge of Crouse-Hinds products, is required.
Experience Required
Minimum 2 year(s)
Remote- Customer Service Representative at Globe Life AO - Anthony Michael
Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Time Management, Prioritization, Product Expertise, Relationship Building
Specialization
Candidates need 1-2 years of proven experience in client support, preferably in customer service, along with excellent written and verbal communication skills. A positive, proactive attitude and strong organizational skills are essential for delighting customers.
Remote- Customer Service Representative at Globe Life AO - Anthony Michael
Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Time Management, Prioritization, Product Expertise, Relationship Building
Specialization
Candidates need 1-2 years of proven experience in client support, preferably in customer service, along with excellent written and verbal communication skills. A positive, proactive attitude focused on delighting customers and strong organizational skills are also required.
Target Sale - Customer Service Assistant at Target
Sale, Victoria, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Safety Guidelines, Presentation Standards, Stock Availability, Pricing Monitoring, Respect, Engagement, Enthusiasm
Specialization
We are looking for fun, enthusiastic, and engaging team members. Candidates should be able to provide outstanding customer service and treat each other with courtesy and respect.
Customer Service Advisor - Megamall 2025 at CNX
, , Philippines - Full Time
Skills Needed
Customer Service Orientation, Computer Navigation Skills, Effective Communication, Attention To Detail, Multi Tasking, Teamwork, Empathy, Problem Solving
Specialization
Candidates should have a high school diploma and preferably three to six months of relevant experience. Strong customer service skills, attention to detail, and the ability to adapt to a fast-paced environment are essential.
J202601103 Customer Service Lead (Open) at Quadient
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Interpersonal Skills, Multi Tasking, Crm, Microsoft Office, Salesforce, Order Care, Troubleshooting, Teamwork, Documentation, Escalation Handling, Call Handling, Email Correspondence, Flexibility
Specialization
Candidates must have a high school diploma and at least 3 years of customer service experience. Preferred qualifications include an associate's degree, leasing experience in the office equipment industry, and proficiency in various CRM systems.
Experience Required
Minimum 2 year(s)
Customer Service - Self Storage Manager at Public Storage
West Saint Paul, Minnesota, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Cash Handling, Communication, Problem Solving, Cleaning, Maintenance, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Physical Stamina, Driving, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service - Self Storage Manager at Public Storage
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Outdoor Work, Performance Based Bonuses
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and personal vehicle for travel between locations are required.
Customer Service Representative - Hybrid at Avery Dennison
Toronto, Ontario, Canada - Full Time
Skills Needed
Customer Service, Order Processing, Sales Order Pricing, Order Fulfillment, Crm, Erp, Data Entry, Organizational Skills, Technical Recommendations, Supply Chain Communication, Problem Solving, Team Collaboration, Fast Paced Environment, Detail Oriented, Follow Up Skills, Capacity Planning
Specialization
A high school diploma is required, along with 3-5 years of customer service experience preferred. Strong communication, organizational skills, and knowledge of relevant systems are essential.
Experience Required
Minimum 2 year(s)
Customer Service - Self Storage Manager at Public Storage
Ralston, Nebraska, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Physical Stamina, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service - Self Storage Manager at Public Storage
Pretty Bayou, Florida, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Physical Stamina, Driving
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and personal vehicle for travel between locations are required.
Customer Service - Self Storage Manager at Public Storage
Lynn Haven, Florida, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Inventory Management, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Attention To Detail, Driving, Physical Stamina, Customer Relationship Management
Specialization
Candidates should have experience in customer service-centered sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
FCMB Claims Customer Service Advocate II at BlueCross BlueShield of South Carolina
Columbia, South Carolina, United States - Full Time
Skills Needed
Customer Service, Claims Processing, Appeals Processing, Verbal Communication, Written Communication, Spelling, Punctuation, Grammar, Business Math, Confidential Information Management, Fraud Identification, System Error Reporting, Microsoft Office
Specialization
Candidates must possess a High School Diploma or equivalent, along with one year of related experience in claims/appeals processing or customer service, or a bachelor's degree in lieu of experience. Essential skills include strong verbal and written communication, customer service abilities, basic math proficiency, and the capacity to handle confidential information discreetly.
Storage Customer Service Representative at U-Haul
Ballwin, Missouri, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Equipment Maintenance, Technology Usage, Dispatching, Facility Operations Support, Answering Phone Inquiries, Explaining Rental Agreements, Contract Preparation, Property Cleanup, Minor Repair Work, Communication Skills, Weekend Availability, Holiday Availability
Specialization
Candidates must possess excellent communication skills and a valid driver's license with a clean driving record, along with the availability to work on weekends and holidays. The role involves moderate physical exertion, including moving up to 50 lbs, and working in environments requiring safety precautions.
Customer Service - Self Storage Manager at Public Storage
Parker, Colorado, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Cash Handling, Cleaning, Maintenance, Communication, Problem Solving, Time Management, Organization, Teamwork, Flexibility, Physical Stamina, Attention To Detail, Driving, Customer Relationship Management
Specialization
Candidates should have experience in customer service-oriented sales environments such as retail or restaurants. A valid driver's license and the ability to travel between locations using their own vehicle are required.
Customer Service Agent- German speakers at AUTO1 Group
Bucureşti, Bucharest, Romania - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Empathy, Problem Solving, Pc Proficiency, German Language, Email Communication, Phone Communication, Sales Process Knowledge
Specialization
Candidates should possess strong communication skills and have excellent German language proficiency. Experience in a call center is advantageous, but newcomers are also welcome.
Retail Customer Service - Weekends only at Entain
Nottingham, England, United Kingdom - Full Time
Skills Needed
Customer Service, Cash Handling, Problem Solving, Communication, Teamwork, Self Motivation, Empathy, Safer Gambling, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for delivering great customer service. They should be self-motivated, able to work alone or as part of a team, and handle challenging situations professionally.