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Patient Financial Services Representative 4 - Customer Service Call Center at Inova

, Virginia, United States - Full Time

Skills Needed
Customer Service, Claims Processing, Revenue Cycle, Financial Analysis, Bilingual, Epic, Problem Solving, Documentation, Communication, Team Support, Insurance Verification, Billing, Patient Accounts, Quality Review, Time Management, Data Analytics

Specialization
Candidates must have an Associate Degree or three years of relevant experience in revenue cycle, finance, customer service, or data analytics. Bilingual skills in English and Spanish are strongly preferred.

Experience Required
Minimum 2 year(s)

Copy of Client Service Representative (Customer Services) - The Credit Pros at Qureos Inc

Quito, , Ecuador - Full Time

Skills Needed
Customer Service, Problem Solving, Communication Skills, Solution Oriented Mindset, Tech Tools, Client Satisfaction, Billing Questions, Account Issues, Research Solutions, Follow Up, Sops, Salesforce, Zoho, Microsoft Suite, Hodu

Specialization
The position requires 1-2 years of experience in customer services, collections, and retention within the USA-based B2C financial and banking services industry. Candidates should possess excellent communication skills and a customer-centric mindset.

Ciudad de México | Air Services - Customer Service Representative | Weekend at Expeditors

Mexico City, Ciudad de México, Mexico - Full Time

Skills Needed
Customer Service, Data Entry, Billing, Communication, Problem Solving, Organizational Skills, Interpersonal Skills, Proactive, Compliance, Teamwork, Time Management, Attention To Detail, Fluency In English, Training, Logistics, Iata Certification

Specialization
Candidates should have 6 months to 1 year of related experience or training, and must possess effective interpersonal skills and strong organizational abilities. Knowledge of Expeditors services and systems, as well as IATA certification, is preferred.

Copy of Client Service Representative (Customer Services) - The Credit Pros at Qureos Inc

, , Colombia - Full Time

Skills Needed
Customer Service, Problem Solving, Communication Skills, Solution Oriented Mindset, Tech Tools, B2c Focused, Financial Services, Billing Questions, Client Satisfaction, Revenue Growth, Account Issues, Research Solutions, Follow Up, Empathy, Collaboration, Metrics, Kpi

Customer Service Representative / Junior Service Advisor| Weekends Off | Cl at Christian Brothers Automotive

Clarksville, Tennessee, United States - Full Time

Skills Needed
Customer Service, Interpersonal Skills, Automotive Repair, Quality Control, Scheduling, Office Upkeep, Safety Policies, Communication, Teamwork, Microsoft Office Suite, Driving, Problem Solving, Time Management, Respect, Hospitality, Shuttle Service

Specialization
Candidates must have proven successful customer service experience and strong interpersonal skills. A valid state driver's license and a good driving record are also required.

Senior Customer Service Representative | Hertz | Financial Services Rental at Al Futtaim Private Company LLC

Dubai, Dubai, United Arab Emirates - Full Time

Skills Needed
Customer Relations, Team Building, Communication, Problem Solving, Analytical Skills, Commercial Acumen

Specialization
Candidates must be university graduates with at least 2 years of experience in customer service and a general understanding of the car rental industry. Fluency in English is required, and knowledge of Arabic or other languages is advantageous.

Experience Required
Minimum 2 year(s)

Représentant du service à la clientèle Customer Service Representative at Hertz Corporation

Boucherville, Quebec, Canada - Full Time

Skills Needed
Customer Service, Sales, Communication, Relationship Building, Multitasking, Upselling, Objection Handling, Ownership, Accountability, Initiative

Specialization
Candidates must possess strong oral and written communication skills and the ability to build relationships with customers. This position requires strong multitasking capabilities, the ability to upsell, overcome objections, and display a high level of ownership and initiative.

Customer Service - Customer Service Team Lead 105-1027 at CommunityCare

Tulsa, Oklahoma, United States - Full Time

Skills Needed
Customer Service, Problem Resolution, Communication Skills, Training, Team Management, Organizational Skills, Time Management, Negotiation Skills, Relationship Building, Microsoft Applications, Hmo Plans, Ppo Plans, Medicare Knowledge, Attention To Detail, Bilingual

Specialization
Candidates should have a thorough knowledge of HMO and PPO plans, along with at least 3 years of customer service experience. A bachelor's degree and supervisory experience are preferred.

Experience Required
Minimum 2 year(s)

PATIENT SERVICES REPRESENTATIVE at Primary Care Associates of Appleton

Appleton, Wisconsin, United States - Full Time

Skills Needed
Appointment Scheduling, Patient Registration, Template Maintenance, Demographic Information Accuracy, Payment Collection, Telephone Etiquette, Cash Drawer Balancing, Insurance Verification, Epic Software, Customer Service, Fast Paced Environment, Communication Skills, Physical Stamina, Data Entry, Problem Solving

Specialization
Candidates need a high school diploma or GED, potentially supplemented by one to three months of related experience or training. Essential requirements include knowledge of departmental machines (printer, computer, fax), positive communication skills, the ability to work well with others, and the capacity to function effectively under pressure in a fast-paced environment.

Patient Service Representative at Solis Mammography

Austin, Texas, United States - Full Time

Skills Needed
Patient Greeting, Information Gathering, Registration, Payment Posting, Patient Care, Cash Handling, Medical Terminology, Data Entry, Ris Software, Scheduling, Invoice Journal Generation, Payment Reconciliation, Microsoft Office Suite

Specialization
Candidates must possess a High School diploma and ideally have two years of experience in healthcare registration or customer service, along with basic knowledge of cash handling and medical terminology. Essential abilities include strong communication, basic math skills, and proficiency with Microsoft Office Suite.

PATIENT SERVICES REPRESENTATIVE at Palms Medical Group

Gainesville, Florida, United States - Full Time

Skills Needed
Customer Service, Judgment, Organization, Self Starter, Detail Oriented, Multitasking, Confidentiality, Communication, Insurance Verification, Appointment Scheduling, Technical Knowledge, Teamwork, Problem Solving, Time Management, Patient Outreach, Administrative Duties

Specialization
Candidates must demonstrate excellent customer service skills, good judgment, and the ability to work independently and as part of a team. A high school diploma or equivalent is required, along with prior customer service experience preferred in a healthcare or call center environment.

Patient Service Representative at CLS Health PLLC

Conroe, Texas, United States - Full Time

Skills Needed
Customer Service, Communication, Interpersonal Skills, Multitasking, Attention To Detail, Microsoft Office, Medical Terminology, Insurance Billing

Specialization
Candidates should have a high school diploma or equivalent and preferably experience in a medical office or customer service environment. Strong communication skills and attention to detail are essential.

Patient Services Representative at Eye Health America LLC

Seneca, South Carolina, United States - Full Time

Skills Needed
Patient Check In, Customer Service, Insurance Verification, Data Entry, Payment Processing, Appointment Scheduling, Cash Handling, Chart Evaluation, Referral Collection, Professional Communication

Specialization
A high school diploma or equivalent is required, with a preference for at least one year of experience in eye care or a medical environment. The role involves various administrative tasks related to patient services.

Patient Service Representative at Intermountain Health

, , United States - Full Time

Skills Needed
Customer Service, Communication, Collaboration, Critical Thinking, Time Management, Computer Literacy, Cash Management, Professional Etiquette

Specialization
Candidates should have at least six months of customer service experience and demonstrate basic computer skills. A professional manner, strong interpersonal skills, and the ability to protect patient confidentiality are essential.

Outside Service Representative at Transwest of Sioux Falls

Sioux Falls, South Dakota, United States - Full Time

Skills Needed
Customer Relationships, Sales, Communication Skills, Detail Oriented, Travel, Relationship Development, Independent Work, Teamwork, Mechanical Knowledge, Product Knowledge, Account Management, Time Management, Problem Solving, Negotiation Skills, Customer Service, General Abilities Assessment

Specialization
Candidates must have a high school diploma or equivalent, a valid driver's license, and the ability to obtain a CDL within 90 days. Strong communication skills and the ability to work independently are essential, along with a proven ability to develop relationships and close sales.

Patient Services Representative at The Providence Community Health Centers, Inc.

Providence, Rhode Island, United States - Full Time

Skills Needed
Patient Registration, Communication, Emr Database, Insurance Knowledge, Computer Literacy, Writing Skills, Telephone Skills, Bilingual Communication, Cultural Sensitivity, Appointment Scheduling, Client Confidentiality, Follow Up, Team Collaboration, Compassionate Care, Multicultural Communication, Medical Terminology

Specialization
Candidates must have a high school diploma or equivalent and complete a relevant training program. Basic knowledge of insurance plans and effective communication skills are also required.

Patient Services Representative at The Providence Community Health Centers, Inc.

Providence, Rhode Island, United States - Full Time

Skills Needed
Patient Registration, Communication, Emr Database, Insurance Knowledge, Computer Literacy, Writing Skills, Telephone Skills, Bilingual Skills, Cultural Sensitivity, Appointment Scheduling, Client Confidentiality, Team Collaboration, Follow Up, Medical Terminology, Compassionate Care, Multicultural Communication

Member Services Representative at Planet Fitness

Rockwall, Texas, United States - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Dependability, Leadership, Motivation, Fitness Knowledge, Sales Skills

Specialization
Candidates must be at least 18 years old and have a passion for helping others. A high school diploma or GED equivalent is required, along with the ability to perform physical tasks.

Patient Service Representative at DERMCARE MANAGEMENT LLC

Hollywood, Florida, United States - Full Time

Skills Needed
Customer Service, Administrative Support, Clerical Duties, Scheduling, Chart Preparation, Eligibility Verification, Payment Collection, Computer Applications, Patient Check In, Patient Check Out, Documentation, Cash Reconciliation, Communication, Hipaa Compliance, Detail Orientation, Bilingual

Specialization
Candidates should have a minimum of a high school diploma and at least one year of customer service experience, preferably in a healthcare setting. Bilingual skills in Spanish are a plus, and prior experience in a dermatology office is advantageous.

Patient Services Representative at Eye Health America LLC

Greenville, South Carolina, United States - Full Time

Skills Needed
Patient Check In, Customer Service, Insurance Verification, Data Entry, Payment Processing, Appointment Scheduling, Cash Handling, Chart Evaluation

Patient Financial Services Representative 4 - Customer Service Call Center at Inova

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Claims Processing, Revenue Cycle, Financial Analysis, Bilingual, EPIC, Problem Solving, Documentation, Communication, Team Support, Insurance Verification, Billing, Patient Accounts, Quality Review, Time Management, Data Analytics

Industry

Hospitals and Health Care

Description

Inova Health is looking for a dedicated Patient Financial Services Representative 4 - Customer Service to join the team. This role will be full-time day shift from Monday - Friday, 9:30am - 6:00pm, Remote Role Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims. Processes claim for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all assigned claims meet clearinghouse and/or payer processing criteria. Ensures appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. Informs management of issues and potential resolutions regarding problems with the claims process. Provides support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules Patient Financial Services Representative 4 Job Responsibilities: Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence. Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed. Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity. Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs. Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt. Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards. Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures. Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager. May perform additional duties as assigned. Minimum Qualifications: Education: Associate Degree or an additional three years of experience appropriate to the position under consideration Experience: 3 years of Experience in revenue cycle, finance, customer service or data analytics Preferred Qualifications Bilingual (English and Spanish) strongly preferred to better support a diverse patient population. Deliver exceptional customer service by addressing patient inquiries with professionalism, empathy, and clear communication. Utilize EPIC to review, update, and maintain accurate patient account information. Support a positive patient experience by assisting patients with billing questions, insurance coverage, and financial responsibilities. Review and interpret Explanation of Benefits (EOBs) to resolve patient or insurance discrepancies. Collaborate with insurance providers to verify coverage, process claims, and ensure timely resolution of billing issues. Demonstrate openness to feedback and continuously adapt to improve service quality and efficiency. Perform effectively in a remote work environment, maintaining productivity and accountability. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The Patient Financial Services Representative 4 is responsible for the timely and accurate editing, submission, and follow-up of assigned claims. This includes resolving complex issues and providing support and guidance to team members.

Patient Financial Services Representative 4 - Customer Service Call Center at Inova

, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Copy of Client Service Representative (Customer Services) - The Credit Pros at Qureos Inc

Quito, , Ecuador - Full Time

Ciudad de México | Air Services - Customer Service Representative | Weekend at Expeditors

Mexico City, Ciudad de México, Mexico - Full Time

Copy of Client Service Representative (Customer Services) - The Credit Pros at Qureos Inc

, , Colombia - Full Time

Customer Service Representative / Junior Service Advisor| Weekends Off | Cl at Christian Brothers Automotive

Clarksville, Tennessee, United States - Full Time

Specialization
Candidates must have proven successful customer service experience and strong interpersonal skills. A valid state driver's license and a good driving record are also required.

Senior Customer Service Representative | Hertz | Financial Services Rental at Al Futtaim Private Company LLC

Dubai, Dubai, United Arab Emirates - Full Time

Skills Needed
Customer Relations, Team Building, Communication, Problem Solving, Analytical Skills, Commercial Acumen

Experience Required
Minimum 2 year(s)

Représentant du service à la clientèle Customer Service Representative at Hertz Corporation

Boucherville, Quebec, Canada - Full Time

Skills Needed
Customer Service, Sales, Communication, Relationship Building, Multitasking, Upselling, Objection Handling, Ownership, Accountability, Initiative

Customer Service - Customer Service Team Lead 105-1027 at CommunityCare

Tulsa, Oklahoma, United States - Full Time

Experience Required
Minimum 2 year(s)

PATIENT SERVICES REPRESENTATIVE at Primary Care Associates of Appleton

Appleton, Wisconsin, United States - Full Time

Patient Service Representative at Solis Mammography

Austin, Texas, United States - Full Time

PATIENT SERVICES REPRESENTATIVE at Palms Medical Group

Gainesville, Florida, United States - Full Time

Patient Service Representative at CLS Health PLLC

Conroe, Texas, United States - Full Time

Skills Needed
Customer Service, Communication, Interpersonal Skills, Multitasking, Attention To Detail, Microsoft Office, Medical Terminology, Insurance Billing

Patient Services Representative at Eye Health America LLC

Seneca, South Carolina, United States - Full Time

Patient Service Representative at Intermountain Health

, , United States - Full Time

Skills Needed
Customer Service, Communication, Collaboration, Critical Thinking, Time Management, Computer Literacy, Cash Management, Professional Etiquette

Outside Service Representative at Transwest of Sioux Falls

Sioux Falls, South Dakota, United States - Full Time

Patient Services Representative at The Providence Community Health Centers, Inc.

Providence, Rhode Island, United States - Full Time

Patient Services Representative at The Providence Community Health Centers, Inc.

Providence, Rhode Island, United States - Full Time

Member Services Representative at Planet Fitness

Rockwall, Texas, United States - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Dependability, Leadership, Motivation, Fitness Knowledge, Sales Skills

Specialization
Candidates must be at least 18 years old and have a passion for helping others. A high school diploma or GED equivalent is required, along with the ability to perform physical tasks.

Patient Service Representative at DERMCARE MANAGEMENT LLC

Hollywood, Florida, United States - Full Time

Patient Services Representative at Eye Health America LLC

Greenville, South Carolina, United States - Full Time

Skills Needed
Patient Check In, Customer Service, Insurance Verification, Data Entry, Payment Processing, Appointment Scheduling, Cash Handling, Chart Evaluation