We’re looking for self-employed field agents to join our growing field services team. This is a fantastic opportunity to play a key role in the ongoing success of Ascent.

ASCENT’S CANDIDATE REQUIREMENTS

• Experience work as a field representative in a similar role
• Excellent communicator
• Confident when dealing with customers
• Ability to prioritise and coordinate their workload geographically
• Ability to treat all customers fairly , professionally and within legislation and codes of practice.
• Ability to work effectively as part of a team
• Previous knowledge of a consumer or financial market

As a Field Representative , you will visit customers at property addresses in order to facilitate account rehabilitation with their lender, depending on the Client instruction type and/or Customer preference this will include:

• Arranging and attending reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties. In some cases, this may involve discussing their present and foreseeable future circumstances and either proposing or agreeing repayment plans with their creditors.
• Conducting enquires on behalf of insurance companies regarding Personal Injury claims and Probate matters.
• To process all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.
• Work with MI and root cause data to provide and feedback and support to self-employed agents both remotely and through physical meetings/shadowing with a view to driving quality.
• Identify customers that could be considered as vulnerable and gather appropriate information in order that the appropriate treatments and solutions can be put in place by both Ascent and our Clients.
• Manage workload and allocated territory in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work levels, route planning and customer availability.
• Complete reports via appropriate devices in accordance with client requirements