WHO WE ARE:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.
Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.
We are small enough that you can make an impact within the company and large enough to make an impact in the market.
Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

REQUIREMENTS

• Excellent verbal and written communication skills in English and French (required).
• Customer Service experience is required.
• 1+ years of experience in financial services or call centre environment is an asset.
• Previous experience in payment processing, including cheque and cash handling, considered an asset.
• Strong multitasking abilities and the capacity to meet deadlines.
• Customer-centric mindset with a positive attitude.
• Problem-solver who follows through to resolution.
• Proficiency in MS Office or Google Suite.
• Availability between 4:00 PM – 12:00 AM, Monday to Friday, with an average of 1–2 weekend shifts.

ABOUT THE ROLE:

We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
Working hours: Monday to Friday between the hours of 4:00 PM - 12:00 AM and 1-2 weekend shifts per month on average.

WHAT YOU’LL DO:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
• Respond to all inquiries promptly and maintain detailed notes and customer information.
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
• Understand all the ins and outs of Financeit’s services and products.
• Identify opportunities to improve overall customer service experience.
• Be an internal champion and voice for our Partners/Borrowers.
• Work on other special projects to improve the customer experience.