Job title: Engineer Admin
Department: Engineering
Location: Home based, some travel to Peterborough
Hours: 37.5 hours per week
Salary: From £25000

SKILLS AND EXPERIENCE

• Excellent Microsoft Skills
• Ability to work collaboratively with a range of business areas
• Ability to take ownership of own workload and prioritise accordingly
• Use initiative to support the wider team ensuring the smooth running of the customer journey
• Ability to communicate effectively to a range of stakeholders
• An in depth understanding of Motor Claims Handling is essential

A BIT ABOUT US

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone’s bad day better

ABOUT THE ROLE

Work collaboratively with the wider Engineering team, repairers, and customers to ensure that all administration tasks are completed for the engineering function.

KEY RESPONSIBILITIES

• Identify priorities in resourcing of jobs ensuring these are allocated between the engineering team, efficiently and correctly.
• Be proactive in ensuring awareness of current departmental ongoing jobs.
• Use our internal system to ensure all active work jobs are on the correct step.
• Negotiate and settle total loss claims.
• Liaise with repairers and customers with ongoing jobs and queries.
• Support in the management of shared email inbox’s.
• Work with other areas of the business to ensure the needs of the customer are met or exceeded.
• Produce accurate and timely reports for the engineering function.
• Take responsibility of your own workload using our internal systems to ensure a variety of administration tasks are completed accurately and within a timely manner.
• Support the wider team to achieving departmental targets