Roles & Responsibilities

• Act as the primary liaison between business users, product owners, developers, QA teams, and third-party vendors to ensure alignment of requirements and solution delivery.
• Support application lifecycle management, including system enhancements, upgrades, deployments, and post-production support.
• Monitor system performance, data quality, and operational workflows to identify anomalies, troubleshoot issues, and recommend corrective actions.
• Conduct impact assessments for business and system changes, ensuring minimal disruption to operations.
• Collaborate with technical teams on system integration requirements, API interfaces, and data mapping activities.
• Coordinate and support testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management.
• Facilitate stakeholder workshops, requirement gathering sessions, and solution walkthroughs.
• Ensure compliance with organizational standards, security requirements, and governance frameworks.
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