Summary
We’re on a mission to make credit work better for all.
We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK, for the second year in a row.. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new entrants tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Job Description
Vendor Manager - Technology
Location: Leeds | Hybrid, flexible working options considered | Senior Leadership
Now let’s talk about your new role.
As Vendor Manager your role will be pivotal in maintaining and enhancing our relationships with IT suppliers and outsourcers, ensuring the smooth operation of our supply chain and optimize service and financial performance.
You’ll handle supplier performance pre- and post-contract, ensuring compliance with agreements and collaborating with key stakeholders like the CIO, Service Delivery Director, and IT Leadership. This is an exciting time as we work on plans for renewal and you’ll contribute to building the framework for the future.

Accountabilities and Responsibilities:

• Manage pre- and post-contract strategy and performance, including risk management.
• Support RFI and RFP requests and ensure compliance with internal standards.
• Track financial performance and drive supplier improvement plans.
• Facilitate service review meetings and contribute to forecasting and budgeting.
• Develop communication mechanisms and ensure due diligence and risk assessment.
• Manage supplier processes and challenge the norm to meet business needs.

Knowledge, Skills & Experience:

• End-to-end IT Vendor Management experience with knowledge of governance, SOWs, and performance management.
• Understanding of contract constructs and legal terminology.
• Experience managing contract renewals and familiarity with IT governance.
• Ability to manage large vendor relationships, including outsourcing and IT managed services.
• Strong relationship-building skills, commercial acumen, and a proven track record of delivering substantial savings.
• Ability to plan and manage multiple work programmes effectively.

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
You’ll have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• Discretionary annual bonus for a job well done, earn up to 5% of your annual salary.
• 3% flexible benefits; choose additional benefits or take as cash each month. Whether it’s extra holiday or dental cover, there’s something for you.
• Hybrid working environment: Work in our new purpose-built Leeds office at Thorpe Park, designed to support collaborative working and those meaningful moments you’ll only get from being in the office.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities.

• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

  Ready to take the next step?
  If you’re excited about making a real impact, working with great people, and helping us shape the future of IT vendor management at Lowell, we’d love to hear from you.

• Manage pre- and post-contract strategy and performance, including risk management.
• Support RFI and RFP requests and ensure compliance with internal standards.
• Track financial performance and drive supplier improvement plans.
• Facilitate service review meetings and contribute to forecasting and budgeting.
• Develop communication mechanisms and ensure due diligence and risk assessment.
• Manage supplier processes and challenge the norm to meet business needs