TECHNOLOGY MANAGER

We’re The Restaurant Group — TRG for short — and we’re one of the UK’s biggest hospitality businesses. For more than 40 years we’ve been serving millions of guests across iconic brands like Wagamama, Barburrito and Brunning & Price. From high-street favourites to buzzing airports, our diverse portfolio has something for everyone.

THE ROLE

The Technology Manager is responsible for leading technology operations across a multi-site hospitality business, including both own-brand and franchise partners. This role ensures that technology solutions support operational excellence, guest experience, and brand standards. The Technology Manager oversees IT operations, manages hospitality systems, and drives technology projects such as new site openings and system integrations.

WHAT YOU’LL BE DOING

• Oversee day-to-day technology support for own-brand sites, and franchise partners.
• Ensure timely resolution of incidents and service requests through effective help desk management.
• Maintain asset inventory, software licensing, and deployment processes.
• Collaborate with the Service Delivery Manager to align technology services with operational needs and ensure consistent service delivery across all sites.
• Develop and manage a robust New Site Opening process, coordinating with internal teams, franchise partners, and third-party vendors.
• Ensure smooth deployment and integration of hospitality systems (e.g., POS, PMS, reservations, loyalty platforms).
• Standardise technology solutions across own-brand and franchise locations to maintain brand compliance.