ABOUT QUEEN’S UNIVERSITY

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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JOB SUMMARY

Reporting to the Director, Operations and Engineering, this position will provide integral administrative support to the Director, and the Operations and Engineering unit as a whole with a focus on commuter services (parking), operations and maintenance, and engineering. This position will appeal to someone who takes initiative, is highly skilled in customer service, attention to detail, and thrives in a multi-faceted environment where each day brings new and interesting challenges requiring proven adaptability and time management skills.
This position provides operational support for the functioning of the location or department. This position acts as a first point of contact, and responds or escalates inquiries. This position provides administrative support to senior staff including preparing correspondence, scheduling appointments, coordinating meetings, recordkeeping, onboarding new employees, and administering special procedures within the department. This position also performs accounting and bookkeeping duties including budgets, reports, invoice processing, reconciliations, casual payroll/timekeeping, and payment card administration.

REQUIRED EDUCATION

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

REQUIRED EXPERIENCE

• More than 2 years and up to and including 3 years of experience.
  o Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
  o Experience working in a comparable client-focused environment considered an asset.
  o Experience working with trades considered an asset.
  Consideration may be given to an equivalent combination of education and experience.

JOB KNOWLEDGE AND REQUIREMENTS

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.
• Provide information to others that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation or, overcome resistance to gain cooperation.
• Adapt messages to meet the needs of the intended audience.
• Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.
• Participate in project team meetings and is involved in developing individual and team project plans.
• Identify new problems and seeks information and input to fully understand the cause.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Break down concrete issues into parts and synthesizes information succinctly.
• Respect diversity and promotes inclusion in the workplace.
• Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

• Acts as a first point of contact for the location or department, and responds or escalates inquiries.
• Provides administrative support to senior staff including preparing correspondence, scheduling appointments, coordinating meetings, recordkeeping, updating databases, onboarding new employees, and administering special procedures within the department.
• Performs accounting and bookkeeping duties including budgets, reports, invoices, reconciliations, casual payroll/timekeeping, and payment card administration.
• Maintains records of all workstation equipment, and orders replacements as needed.
• Other duties as required in support of the department and/or unit.