INTRODUCTION

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).
We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.
But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.
Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, and Anderson McTague & Associates. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.
Together, we are building more than a market leader — we are building a place where talented professionals can thrive.
SPGCanada.ca | Cansure.com

JOB OVERVIEW

We are currently looking for an Underwriting Assistant to join our growing team. As an Underwriting Assistant, you will support our underwriters in their day-to-day tasks. Working as part of a team, you are responsible for the efficiency and accuracy of insurance policy documents.

QUALIFICATIONS AND CHARACTERISTICS

You’re a good fit if you have:

• Have at least 1 year of experience with transferrable skills in customer service, administration or insurance;
• Ability and willingness to obtain a broker license (Level 1 or 2) within one year.
• Currently pursuing or open to pursuing an insurance designation (CIP or CAIB preferred).
• Willing to take insurance courses for continued growth and industry knowledge;
• Excellent typing proficiency;
• Technical competency with office equipment including printers, scanners. Intermediate level knowledge of Microsoft products, including Outlook, Word, and Excel. Have existing relationships within the industry you can leverage to attract business opportunities and grow your portfolio; and
• Can work in one of our offices at least three and two days at home a week.

In this position you will:

• Develop and maintain excellent relationships with underwriters and brokers through verbal and written communication;
• Process and issue documents as instructed by underwriters and managers;
• Accurately and efficiently enter in the data as per issuing instructions;
• Review and ensure all documentation are in the file;
• Follow procedure guidelines, bulletins, and tools;
• Meeting service standard and turnaround time with respect to issuance of documents;
• Support Managers, Underwriters, and coworkers on your segments if they need any help with issuing;
• Ensure assigned workload within quality and productivity;
• Coordinate with Underwriting areas to research and resolve to escalated Underwriting issues;
• Work closely with underwriters to assist with the underwriting functions;
• Document observations made during pre-reviews of files to assist underwriters;
• Amend or update quotes based on instructions of underwriters;
• Maintain/ innovate administrative workflow procedures to increase efficiency and productivity;
• Communicate internally with other departments via e-mail, Microsoft Teams and telephone;
• Communicate externally with brokers as required; and
• Build and maintain electronic, and any applicable hard copy, records following established guidelines and processes