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Customer Service Representative - Insurance Processing at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Insurance Processing, Loan Servicing, Communication, Problem Solving, Attention To Detail, Microsoft Excel, Interpersonal Skills, Bilingual (English/Spanish)
Specialization
Preferred experience includes residential real estate lending, loan processing, closing, or servicing, along with prior customer service or call center background. Candidates must possess strong problem-solving skills, attention to detail, and excellent communication abilities.
Housing Compliance Auditor at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Detail Oriented, Management And Occupancy Reviews, Regulatory Compliance, Auditing, Report Writing, File Auditing, Income Certification Verification, Policy Evaluation, Corrective Action Monitoring, Portfolio Management, Technical Assistance, Fair Housing Laws, Organizational Skills, Communication, Customer Service
Specialization
A high school diploma or equivalent is required, though a Bachelor's degree in a related field is preferred. Candidates should possess a minimum of 3 years of experience in administering federal rental housing programs, along with considerable knowledge of Affordable Housing Programs and Fair Housing regulations.
Experience Required
Minimum 2 year(s)
Accounting Intern at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Journal Entries, Bank Reconciliation, Data Entry, Financial Documentation, Confidentiality, Microsoft Office Suite, Excel
Specialization
Candidates must currently be pursuing or have recently completed a degree in Accounting, Finance, or a related field, requiring 0 to 3 years of relevant experience. Essential qualifications include strong attention to detail, organizational skills, and proficiency in Microsoft Excel.
Early-Stage Mortgage Collections Representative at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Loan Counseling, Mortgage Delinquency, Payment Negotiation, Fdcpa Compliance, Respa Compliance, Fcra Compliance, Home Retention Programs, Property Inspection Scheduling, Collection Efforts, Borrower Assistance, Attention To Detail, Analytical Skills, Verbal Communication, Organizational Skills, Bilingual Spanish
Specialization
Candidates need at least one year of experience in mortgage collections, early-stage counseling, or a related role, with 1 to 3+ years in collections or loan servicing preferred. Strong analytical, organizational, and verbal communication skills are required, along with a high school diploma or equivalent; a Bachelor's degree is preferred.
Loss Mitigation/Mortgage Loan Collector at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Problem Solving, Analytical Skills, Organizational Skills, Time Management, Negotiation, Attention To Detail
Specialization
Candidates should have 1-3 years of experience in loan servicing or collections, along with strong communication and problem-solving skills. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 2 year(s)
Customer Support Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Loan Servicing, Communication, Organization, Time Management, Team Collaboration, Record Keeping, Bilingual
Specialization
Candidates should have 6 months to 1 year of customer service or loan servicing experience. Strong communication, organization, and time-management skills are essential, along with proficiency in standard office technology.
Training & Reporting Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Training, Data Analysis, Communication Skills, Technical Support, Analytical Skills, Attention To Detail, Hmis, Cmis, Federal Reporting, Policy Development, Troubleshooting, Stakeholder Engagement, Hud Regulations, Homeless Service Delivery, Corrective Actions, Bilingual Skills
Specialization
A bachelor's degree is preferred, along with experience in training and data analysis. Strong communication skills and attention to detail are essential, and knowledge of homeless service delivery systems is preferred.
Experience Required
Minimum 2 year(s)
Mortgage Operations Supervisor at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Mortgage Operations, Compliance, Loan Processing, Supervision, Training, Performance Feedback, Broker Relationships, Issue Resolution, Operational Efficiency, Pipeline Management, Attention To Detail, Trid, Respa, Tila, Fha, Va
Specialization
Candidates should have 3-5+ years of mortgage operations experience with a focus on broker/TPO lending and previous supervisory experience. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 5 year(s)
Mortgage Loan Modification Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Detail Oriented, Proactive, Communication, Interpersonal Skills, Organizational Skills, Time Management, Mortgage Loan Modifications, Loss Mitigation, Residential Real Estate Lending, Loan Processing, Loan Closing, Loan Servicing
Specialization
Candidates should have at least 6 months of experience in relevant fields such as residential real estate lending or loan servicing. Proven experience in mortgage loan modifications or loss mitigation is preferred.
Housing Specialist at Idaho Housing and Finance Association
Coeur d'Alene, Idaho, United States - Full Time
Skills Needed
Organizational Skills, Attention To Detail, Accuracy, Communication, Interpersonal Skills, Confidentiality, Professionalism, Computer Applications, Ms Office, Prioritization, Deadline Management
Specialization
Candidates must possess a high school diploma or equivalent, coupled with strong organizational skills, attention to detail, and excellent communication abilities. Proficiency in computer applications like MS Office and the capacity to manage competing priorities in a fast-paced setting are essential.
Bilingual Mid-Stage Mortgage Collector (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Mortgage Collections, Counseling, Negotiation, Communication, Attention To Detail, Organizational Skills, Analytical Skills
Specialization
Candidates must be bilingual in Spanish and have at least 6 months of experience in mortgage collections or a related role. A high school diploma is required, with a bachelor's degree preferred.
Bilingual Customer Service Representative (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Customer Service, Communication Skills, Mortgage Terminology, Active Listening, Problem Solving, Confidentiality, Education Support
Specialization
Candidates must be bilingual in Spanish and possess strong customer service and communication skills. A high school diploma or equivalent is required, and familiarity with mortgage terminology is preferred.
Bilingual Early-Stage Mortgage Collections Representative (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Customer Service, Negotiation, Financial Counseling, Collections, Regulatory Compliance, Communication, Organizational Skills, Critical Thinking, Self Motivation, Attention To Detail, Analytical Skills, Call Center Experience, Mortgage Industry Knowledge
Specialization
Fluency in Spanish and strong verbal communication skills are essential. Candidates should have 1 to 3 years of experience in mortgage collections or related fields.
Experience Required
Minimum 2 year(s)
Accounting Staff at LifeBank Microfinance Foundation, Inc
City of Cebu, Cebu, Philippines - Full Time
Skills Needed
Accounting, Quality Assurance, Financial Reporting, Compliance, Field Work, Travel
Specialization
Candidates must be graduates of Accounting or a related business course and possess relevant experience in similar roles. The position requires the ability to perform field work and a willingness to travel when necessary.
Sales Manager (Inside Sales) - Las Vegas at Point Digital Finance Internal Job Board
Las Vegas, Nevada, United States - Full Time
Skills Needed
Sales Management, Performance Management, Telephonic Sales, Data Analysis, Operational Improvements, Strategic Initiatives, Hiring, Onboarding, Coaching, Mentoring, Goal Setting, Conflict Resolution, Prioritization, Organization, Mortgage Loan Originator Licensing, Cross Functional Support
Specialization
Candidates must have a Bachelor's degree or equivalent experience, along with 5+ years in sales management focusing on performance management for telephonic sales teams, preferably with remote team management experience. A critical requirement is obtaining and maintaining a Mortgage Loan Originator (MLO) license within 60 days of starting.
Experience Required
Minimum 5 year(s)
Senior Product Designer at Point Digital Finance Internal Job Board
Palo Alto, California, United States - Full Time
Skills Needed
Product Design, Information Architecture, Visual Judgment, Attention To Detail, Interaction Design, Figma, Design System Contribution, Cross Functional Collaboration, Product Data Analysis, Research Interpretation, Design Artifact Preparation, Usability, Visual Craft, Coherence, Experimentation, Tradeoff Navigation
Specialization
Candidates must have over 3 years of experience as a product designer working on customer-facing experiences, supported by a portfolio showcasing strong visual craft, information architecture, and interaction design in shipped work. Fluency in Figma and experience contributing to a design system are also required.
Experience Required
Minimum 2 year(s)
Senior Manager, Lifecycle Marketing at Point Digital Finance Internal Job Board
Palo Alto, California, United States - Full Time
Skills Needed
Lifecycle Marketing, Crm, Email, Sms, Direct Mail, Voice, Segmentation, Automation, Experimentation, Sql, Data Analysis, Creative Development, Project Management, Budget Management, Salesforce Marketing Cloud, Mailchimp
Specialization
Candidates must possess over 8 years of experience in CRM and lifecycle marketing, ideally within consumer-facing or financial services, with proven expertise in multi-channel campaign execution. Strong analytical skills, proficiency in marketing automation platforms, and hands-on SQL capability are required for data-driven optimization and strategy influence.
Experience Required
Minimum 5 year(s)
Manager, Closing at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Team Leadership, Pipeline Management, Title Report Review, Fund Collection, Fee Balancing, Quality Control, Cross Functional Partnership, Risk Mitigation, Compliance, Process Refinement, Automation Implementation, Customer Escalation, Stakeholder Collaboration, Problem Solving, Attention To Detail
Specialization
Candidates should possess 3+ years of experience in mortgage or equivalent real estate/HEI operations, along with at least 1 year of experience managing a closing or mortgage operations team. Required competencies include strong knowledge of title review, fund collection, fee balancing, quality control, and proven ability to manage large pipelines in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Home Equity Underwriter at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Loan Underwriting, Loan Processing, Consumer Lending, Customer Service, Operations, Fraud Analysis, Personal Banking, Analytical Skills, Problem Solving Skills, Fannie Mae Lending Guidelines, Credit Decisions, Microsoft Office, Google Sheets, Income Evaluation, Asset Evaluation
Specialization
Candidates need at least one year of experience in related analytical roles such as loan underwriting, processing, or consumer lending, along with meticulous attention to detail. A strong desire to learn Fannie Mae guidelines and comfort in defending credit decisions are essential.
Senior Manager, Operations at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Leadership, People Management, Operational Excellence, Stakeholder Engagement, Strategic Management, Change Management, Innovation, Workforce Planning, Recruitment, Succession Planning, Process Improvement, Data Analysis, Forecasting, Capacity Planning, Customer Experience Management, Team Development
Specialization
Candidates must possess over 8 years of progressive leadership experience in BPO, fintech, or financial services, including 3–5 years managing other managers, preferably with a background in U.S. mortgage or lending. Essential abilities include coaching managers, managing production/operations to meet KPIs, driving measurable process improvements, and demonstrating strong data-driven decision-making.
Experience Required
Minimum 10 year(s)
Customer Service Representative - Insurance Processing at Idaho Housing and Finance Association
Boise, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Insurance Processing, Loan Servicing, Communication, Problem-Solving, Attention To Detail, Microsoft Excel, Interpersonal Skills, Bilingual (English/Spanish)

Industry

Financial Services

Description
Description WE ARE HIRING! We are seeking a dedicated and friendly Customer Service Representative to join our Insurance Processing Team in our Loan Servicing Department. In this role, you will be the primary point of contact for customer inquiries related to their mortgage insurance needs, ensuring a positive experience through clear communication and efficient service. If you enjoy helping others and have strong communication skills, this could be a great opportunity for you to grow within a supportive organization committed to customer satisfaction. In This Role, You Will: Handle incoming phone calls and emails to process customer requests related to their insurance requirements and escrow inquiries Maintain friendly, professional, and helpful interactions with IHFA’s borrowers Work with the insurance servicing vendor to update borrower insurance information Complete various reports to maintain borrowers' active insurance Follow Agency guidelines for insurance processing Provide backup support for customer service calls as needed Other job duties as assigned Why Work With Us? At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Requirements Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred Previous experience in customer service or call center environment preferred Ability to work independently, organize, prioritize and perform job responsibilities Strong problem-solving skills and attention to detail Proficiency in Microsoft Excel, preferred Excellent communication and interpersonal skills Bilingual in English and Spanish preferred
Responsibilities
The representative will manage incoming phone calls and emails to process customer requests concerning insurance requirements and escrow inquiries, while maintaining professional interactions with borrowers. They will also collaborate with the insurance servicing vendor to update borrower information and complete necessary reports.
Customer Service Representative - Insurance Processing at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Insurance Processing, Loan Servicing, Communication, Problem Solving, Attention To Detail, Microsoft Excel, Interpersonal Skills, Bilingual (English/Spanish)
Specialization
Preferred experience includes residential real estate lending, loan processing, closing, or servicing, along with prior customer service or call center background. Candidates must possess strong problem-solving skills, attention to detail, and excellent communication abilities.
Housing Compliance Auditor at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Detail Oriented, Management And Occupancy Reviews, Regulatory Compliance, Auditing, Report Writing, File Auditing, Income Certification Verification, Policy Evaluation, Corrective Action Monitoring, Portfolio Management, Technical Assistance, Fair Housing Laws, Organizational Skills, Communication, Customer Service
Specialization
A high school diploma or equivalent is required, though a Bachelor's degree in a related field is preferred. Candidates should possess a minimum of 3 years of experience in administering federal rental housing programs, along with considerable knowledge of Affordable Housing Programs and Fair Housing regulations.
Experience Required
Minimum 2 year(s)
Accounting Intern at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Journal Entries, Bank Reconciliation, Data Entry, Financial Documentation, Confidentiality, Microsoft Office Suite, Excel
Specialization
Candidates must currently be pursuing or have recently completed a degree in Accounting, Finance, or a related field, requiring 0 to 3 years of relevant experience. Essential qualifications include strong attention to detail, organizational skills, and proficiency in Microsoft Excel.
Early-Stage Mortgage Collections Representative at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Loan Counseling, Mortgage Delinquency, Payment Negotiation, Fdcpa Compliance, Respa Compliance, Fcra Compliance, Home Retention Programs, Property Inspection Scheduling, Collection Efforts, Borrower Assistance, Attention To Detail, Analytical Skills, Verbal Communication, Organizational Skills, Bilingual Spanish
Specialization
Candidates need at least one year of experience in mortgage collections, early-stage counseling, or a related role, with 1 to 3+ years in collections or loan servicing preferred. Strong analytical, organizational, and verbal communication skills are required, along with a high school diploma or equivalent; a Bachelor's degree is preferred.
Loss Mitigation/Mortgage Loan Collector at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Problem Solving, Analytical Skills, Organizational Skills, Time Management, Negotiation, Attention To Detail
Specialization
Candidates should have 1-3 years of experience in loan servicing or collections, along with strong communication and problem-solving skills. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 2 year(s)
Customer Support Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Customer Service, Loan Servicing, Communication, Organization, Time Management, Team Collaboration, Record Keeping, Bilingual
Specialization
Candidates should have 6 months to 1 year of customer service or loan servicing experience. Strong communication, organization, and time-management skills are essential, along with proficiency in standard office technology.
Training & Reporting Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Training, Data Analysis, Communication Skills, Technical Support, Analytical Skills, Attention To Detail, Hmis, Cmis, Federal Reporting, Policy Development, Troubleshooting, Stakeholder Engagement, Hud Regulations, Homeless Service Delivery, Corrective Actions, Bilingual Skills
Specialization
A bachelor's degree is preferred, along with experience in training and data analysis. Strong communication skills and attention to detail are essential, and knowledge of homeless service delivery systems is preferred.
Experience Required
Minimum 2 year(s)
Mortgage Operations Supervisor at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Mortgage Operations, Compliance, Loan Processing, Supervision, Training, Performance Feedback, Broker Relationships, Issue Resolution, Operational Efficiency, Pipeline Management, Attention To Detail, Trid, Respa, Tila, Fha, Va
Specialization
Candidates should have 3-5+ years of mortgage operations experience with a focus on broker/TPO lending and previous supervisory experience. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 5 year(s)
Mortgage Loan Modification Specialist at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Detail Oriented, Proactive, Communication, Interpersonal Skills, Organizational Skills, Time Management, Mortgage Loan Modifications, Loss Mitigation, Residential Real Estate Lending, Loan Processing, Loan Closing, Loan Servicing
Specialization
Candidates should have at least 6 months of experience in relevant fields such as residential real estate lending or loan servicing. Proven experience in mortgage loan modifications or loss mitigation is preferred.
Housing Specialist at Idaho Housing and Finance Association
Coeur d'Alene, Idaho, United States - Full Time
Skills Needed
Organizational Skills, Attention To Detail, Accuracy, Communication, Interpersonal Skills, Confidentiality, Professionalism, Computer Applications, Ms Office, Prioritization, Deadline Management
Specialization
Candidates must possess a high school diploma or equivalent, coupled with strong organizational skills, attention to detail, and excellent communication abilities. Proficiency in computer applications like MS Office and the capacity to manage competing priorities in a fast-paced setting are essential.
Bilingual Mid-Stage Mortgage Collector (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Mortgage Collections, Counseling, Negotiation, Communication, Attention To Detail, Organizational Skills, Analytical Skills
Specialization
Candidates must be bilingual in Spanish and have at least 6 months of experience in mortgage collections or a related role. A high school diploma is required, with a bachelor's degree preferred.
Bilingual Customer Service Representative (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Customer Service, Communication Skills, Mortgage Terminology, Active Listening, Problem Solving, Confidentiality, Education Support
Specialization
Candidates must be bilingual in Spanish and possess strong customer service and communication skills. A high school diploma or equivalent is required, and familiarity with mortgage terminology is preferred.
Bilingual Early-Stage Mortgage Collections Representative (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Bilingual, Customer Service, Negotiation, Financial Counseling, Collections, Regulatory Compliance, Communication, Organizational Skills, Critical Thinking, Self Motivation, Attention To Detail, Analytical Skills, Call Center Experience, Mortgage Industry Knowledge
Specialization
Fluency in Spanish and strong verbal communication skills are essential. Candidates should have 1 to 3 years of experience in mortgage collections or related fields.
Experience Required
Minimum 2 year(s)
Accounting Staff at LifeBank Microfinance Foundation, Inc
City of Cebu, Cebu, Philippines - Full Time
Skills Needed
Accounting, Quality Assurance, Financial Reporting, Compliance, Field Work, Travel
Specialization
Candidates must be graduates of Accounting or a related business course and possess relevant experience in similar roles. The position requires the ability to perform field work and a willingness to travel when necessary.
Sales Manager (Inside Sales) - Las Vegas at Point Digital Finance Internal Job Board
Las Vegas, Nevada, United States - Full Time
Skills Needed
Sales Management, Performance Management, Telephonic Sales, Data Analysis, Operational Improvements, Strategic Initiatives, Hiring, Onboarding, Coaching, Mentoring, Goal Setting, Conflict Resolution, Prioritization, Organization, Mortgage Loan Originator Licensing, Cross Functional Support
Specialization
Candidates must have a Bachelor's degree or equivalent experience, along with 5+ years in sales management focusing on performance management for telephonic sales teams, preferably with remote team management experience. A critical requirement is obtaining and maintaining a Mortgage Loan Originator (MLO) license within 60 days of starting.
Experience Required
Minimum 5 year(s)
Senior Product Designer at Point Digital Finance Internal Job Board
Palo Alto, California, United States - Full Time
Skills Needed
Product Design, Information Architecture, Visual Judgment, Attention To Detail, Interaction Design, Figma, Design System Contribution, Cross Functional Collaboration, Product Data Analysis, Research Interpretation, Design Artifact Preparation, Usability, Visual Craft, Coherence, Experimentation, Tradeoff Navigation
Specialization
Candidates must have over 3 years of experience as a product designer working on customer-facing experiences, supported by a portfolio showcasing strong visual craft, information architecture, and interaction design in shipped work. Fluency in Figma and experience contributing to a design system are also required.
Experience Required
Minimum 2 year(s)
Senior Manager, Lifecycle Marketing at Point Digital Finance Internal Job Board
Palo Alto, California, United States - Full Time
Skills Needed
Lifecycle Marketing, Crm, Email, Sms, Direct Mail, Voice, Segmentation, Automation, Experimentation, Sql, Data Analysis, Creative Development, Project Management, Budget Management, Salesforce Marketing Cloud, Mailchimp
Specialization
Candidates must possess over 8 years of experience in CRM and lifecycle marketing, ideally within consumer-facing or financial services, with proven expertise in multi-channel campaign execution. Strong analytical skills, proficiency in marketing automation platforms, and hands-on SQL capability are required for data-driven optimization and strategy influence.
Experience Required
Minimum 5 year(s)
Manager, Closing at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Team Leadership, Pipeline Management, Title Report Review, Fund Collection, Fee Balancing, Quality Control, Cross Functional Partnership, Risk Mitigation, Compliance, Process Refinement, Automation Implementation, Customer Escalation, Stakeholder Collaboration, Problem Solving, Attention To Detail
Specialization
Candidates should possess 3+ years of experience in mortgage or equivalent real estate/HEI operations, along with at least 1 year of experience managing a closing or mortgage operations team. Required competencies include strong knowledge of title review, fund collection, fee balancing, quality control, and proven ability to manage large pipelines in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Home Equity Underwriter at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Loan Underwriting, Loan Processing, Consumer Lending, Customer Service, Operations, Fraud Analysis, Personal Banking, Analytical Skills, Problem Solving Skills, Fannie Mae Lending Guidelines, Credit Decisions, Microsoft Office, Google Sheets, Income Evaluation, Asset Evaluation
Specialization
Candidates need at least one year of experience in related analytical roles such as loan underwriting, processing, or consumer lending, along with meticulous attention to detail. A strong desire to learn Fannie Mae guidelines and comfort in defending credit decisions are essential.
Senior Manager, Operations at Point Digital Finance Internal Job Board
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Leadership, People Management, Operational Excellence, Stakeholder Engagement, Strategic Management, Change Management, Innovation, Workforce Planning, Recruitment, Succession Planning, Process Improvement, Data Analysis, Forecasting, Capacity Planning, Customer Experience Management, Team Development
Specialization
Candidates must possess over 8 years of progressive leadership experience in BPO, fintech, or financial services, including 3–5 years managing other managers, preferably with a background in U.S. mortgage or lending. Essential abilities include coaching managers, managing production/operations to meet KPIs, driving measurable process improvements, and demonstrating strong data-driven decision-making.
Experience Required
Minimum 10 year(s)