DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
As a Client Care Representative you will support our clients, ensuring their satisfaction and addressing any concerns or inquiries. The Client Care Representative serves as the first point of contact for clients and candidates. You will play a pivotal role in building strong relationships and promoting a positive image of the company. This role involves managing client accounts, processing service requests, while delivering exceptional customer service.

Essential Functions:

• Respond to client inquiries via phone, email, or chat promptly and professionally. Address client concerns, provide information about products or services, and resolve issues.
• Managing client relationships, while developing a thorough understanding of the client’s needs and objectives for background screening of prospective and existing employees.
• Provide ongoing client service at the highest level, always using a friendly professional tone and communication skills.
• Assist clients in managing their accounts, including updating information, processing transactions, and addressing any billing or service-related concerns. Identifying and resolving client issues efficiently and escalating complex problems to the appropriate department or supervisor as needed.
• Maintain accurate records of client interactions, transactions, and communications in Salesforce. Ensure all client information is up-to-date and accurately reflects their preferences and service history.
• Work closely with other departments, such as sales, Operation, and billing, to ensure seamless client experience.
• Adhere to company policies and procedures, including data protection and confidentiality guidelines. Ensure compliance with industry regulations and standards.
• Other similar and/or related duties as assigned

Key Skills and Experience:

• High school diploma or general education degree (GED), or equivalent work experience.
• 2 – 3 years Customer service/Tech support experience and/or equivalent transferable skills (Working in a call center, operator work, working within the healthcare, finance, or government industry)
• Proficiency with Customer Service Technology tools such as Salesforce preferred and ability to quickly learn proprietary systems.
• Ability to handle high-volume phone and email interactions while maintaining accuracy and a customer-first approach.
• Ability to multi-task while using multiple computer screens, systems and tools to support our customer.
• A commitment to follow data protection standards and be able to comply with industry policies and regulations.

Benefits:

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Training/Working Hours:

• Training: Mon - Fri 9:00 am - 5:30 pm EST
• Production: Mon - Fri 11:30 am - 8:00 pm EST

Physical Requirements:

• While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Job Pay Range
$17.00- $20.00/hr.
EOE/M/F/Vet/Disabilit

• Respond to client inquiries via phone, email, or chat promptly and professionally. Address client concerns, provide information about products or services, and resolve issues.
• Managing client relationships, while developing a thorough understanding of the client’s needs and objectives for background screening of prospective and existing employees.
• Provide ongoing client service at the highest level, always using a friendly professional tone and communication skills.
• Assist clients in managing their accounts, including updating information, processing transactions, and addressing any billing or service-related concerns. Identifying and resolving client issues efficiently and escalating complex problems to the appropriate department or supervisor as needed.
• Maintain accurate records of client interactions, transactions, and communications in Salesforce. Ensure all client information is up-to-date and accurately reflects their preferences and service history.
• Work closely with other departments, such as sales, Operation, and billing, to ensure seamless client experience.
• Adhere to company policies and procedures, including data protection and confidentiality guidelines. Ensure compliance with industry regulations and standards.
• Other similar and/or related duties as assigne