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Senior Customer Service Representative (Banking) - Freelance AI Trainer at Mindrift
, Kentucky, United States - Full Time
Skills Needed
Retail Banking, Customer Service, Ai Training, Regulation E, Erisa Compliance, Fraud Claim Handling, Account Servicing, Quality Assurance, Conversation Design, English Proficiency, Fee Schedule Analysis, Retention Offer Verification
Specialization
Requires 3+ years of front-line or supervisory experience in a U.S. bank or credit union. Must possess strong knowledge of Regulation E, ERISA requirements, and the ability to calibrate professional tone for voice and chat.
Experience Required
Minimum 2 year(s)
Local Contact Person Pharmacovigilance (LCPPV) - Freelance - PT Poland at Allucent
, , Finland - Full Time
Skills Needed
Pharmacovigilance, Post Marketing Surveillance, Regulatory Compliance, Literature Screening, Signal Detection, Risk Minimization, Lpsmf Development, Capa Management, English Fluency, Regulatory Reporting
Specialization
Candidates must have a university degree in medicine, pharmacy, or life sciences with at least 2 years of experience in post-marketing pharmacovigilance. Proficiency in English and in-depth knowledge of the local pharmacovigilance legal framework are required.
Experience Required
Minimum 2 year(s)
Freelance UI/UX Localization Translator - English to Chinese (Simplified) - at Acclaro Translating Global Business
, , United Kingdom - Full Time
Skills Needed
Ui/Ux Localization, English To Simplified Chinese Translation, Mtpe, Technical Translation, Cat Tools, Sdl Trados Studio, Terminology Management, Cultural Adaptation, Software Localization, Quality Assurance
Specialization
Requires native-level fluency in Simplified Chinese and at least 3 years of professional experience in UI/UX or technical software localization. Candidates must reside outside of mainland China and preferably hold a degree in Translation or Linguistics.
Experience Required
Minimum 2 year(s)
Freelancer im Tele Sales B2B (m/w/d) | 100 % remote | 750€ - 1.250€ Fixgeha at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
B2b Sales, Cold Calling, Lead Acquisition, Needs Analysis, Crm Management, Contract Negotiation, Closing Skills, Professional Communication, German Language Proficiency, Virtual Presentations
Specialization
Candidates must have at least 2 years of sales experience, specifically in telephone acquisition, and a professional demeanor when dealing with executives. A fully equipped home office with a Windows PC and stable internet is mandatory.
Experience Required
Minimum 2 year(s)
English to Traditional Chinese (Taiwan) Freelance Game Translator 英翻繁中遊戲接案 at Keywords Studios Plc Singapore
Taipei, , Taiwan - Full Time
Skills Needed
English To Traditional Chinese Translation, Game Localization, Cat Tools, Terminology Management, Written Proficiency In Traditional Chinese, English Proficiency
Specialization
Requires a university degree or equivalent experience with at least 3 years of localization experience. Candidates must possess strong English and Traditional Chinese skills and a passion for video games.
Experience Required
Minimum 2 year(s)
Devenez Chargé recrutement /indépendant freelance télétravail -H//-F-/ at Newslot Recrutement
Paris, Ile-de-France, France - Full Time
Skills Needed
Candidate Sourcing, Candidate Screening, Interviewing, Candidate Evaluation, Relationship Management, Communication, Autonomy, Persuasion
Specialization
No prior recruitment experience is required as training is provided. Candidates must be motivated, autonomous, and possess excellent interpersonal and communication skills.
Performance Management Expert (AI & Modern Frameworks) freelance project at Jobhire
, , Moldova - Full Time
Skills Needed
Performance Management, Ai Integration, Okr Framework, 360 Degree Feedback, Competency Mapping, Data Analytics, Continuous Feedback, Nudge Theory, Hr Tech, System Design, Predictive Analytics, Team Enablement
Specialization
Requires proven experience building performance systems within tech startups or scale-ups. Must possess deep knowledge of modern methodologies like 360 reviews and AI-enhanced HR technologies.
Experience Required
Minimum 5 year(s)
Freelance Lecturer (f/m/x): OS_01 Introduction to Software Engineering at CODE University of Applied Sciences
Berlin, , Germany - Full Time
Skills Needed
Software Engineering, Python, Software Architecture, Networking, Large Language Models, Teaching, Workshop Leadership, English Communication
Specialization
Requires a Bachelor's degree, practical industry experience as a software engineer, and proficiency in Python. Candidates must be entitled to work as freelancers in Germany and have a German bank account.
Experience Required
Minimum 2 year(s)
Freelancer as Research Engineer (6 Month Contract) - AI for Smart City (m/f/d) at QRC Group AG
München, Bayern, Germany - Full Time
Skills Needed
Interpersonal Skills, Kafka, Java, Smart Cities, Computer Science, Addition, English, Docker, Python, Data Collection, Ml
Qualification
Graduate
Director of Engineering at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Leadership, Distributed Systems, Software Architecture, Agile Methodology, Team Scaling, Cloud Computing, Aws, Microservices, Python, Go, Javascript, Kubernetes, Docker, Sql, Technical Strategy, Stakeholder Management
Specialization
The role requires extensive experience managing and scaling engineering organizations with a proven track record of delivering internet-scale software. Candidates must possess deep technical expertise in modern frontend and backend stacks, along with strong communication and leadership skills.
Experience Required
Minimum 10 year(s)
Director of Product at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Strategy, Product Vision, Product Discovery, Software Development, Web Architecture, Ux/Ui Design, Wireframing, Mockups, Data Analytics, Sql, Customer Interviews, Marketing, Growth Hacking, Team Leadership, Strategic Planning
Specialization
Candidates must have proven experience leading high-performing software product teams and creating product vision and strategy. A solid technical background, proficiency in data analysis, and experience in designing intuitive user interfaces are essential.
Experience Required
Minimum 5 year(s)
Network & Systems Administrator at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Network Administration, Systems Administration, Opnsense/Pfsense, Google Workspace, Vmware, Proxmox, Terraform, Puppet, Python, Bash, Pci Dss Compliance, Ipsec Vpn, Vlans, Unifi, Backup & Disaster Recovery, Cybersecurity
Specialization
Requires demonstrated experience in sysadmin roles with proficiency in Windows, macOS, Linux, and deep networking knowledge. Candidates should have experience with scripting, virtualization, and strong English communication skills.
Experience Required
Minimum 2 year(s)
Director of Engineering at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Leadership, Distributed Systems, System Architecture, Agile Delivery, Technical Strategy, Stakeholder Management, Scalability, Software Quality Assurance, Team Scaling, Product Roadmap Development, Full Stack Development, Cloud Architecture, Api Design, Microservices, Performance Optimization, Technical Mentorship
Specialization
Requires extensive experience managing large-scale web software and leading engineering organizations in agile, continuous-deployment environments. A tertiary degree in Computer Science or Engineering is required, with deep technical proficiency in modern frontend and backend stacks.
Experience Required
Minimum 10 year(s)
Financial Controller at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Financial Reporting, Global Internal Controls, Statutory Compliance, Ifrs/Aasb, Multi Currency Consolidation, Tax Management, Cash Management, Treasury, Fx Risk Management, Erp Systems, Team Leadership, Audit Management
Specialization
Candidates must hold a Bachelor's degree in Accounting or Finance and a mandatory CA or CPA qualification. At least 8 years of progressive experience is required, preferably starting in a Big 4 firm and moving into a senior role within an ASX-listed or high-growth tech environment.
Experience Required
Minimum 10 year(s)
Network & Systems Administrator at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Network Administration, Systems Administration, Google Workspace Administration, Opnsense/Pfsense, Unifi Wireless, Ipsec Vpn, Vlans, Windows, Macos, Linux, Python, Bash, Virtualization, Backup And Recovery, Cybersecurity, Incident Response
Specialization
Requires demonstrated experience in a senior sysadmin role with strong proficiency in networking, multi-OS support, and Google Workspace administration. Candidates must possess scripting skills (Python/Bash) and the ability to independently diagnose complex cross-system issues.
Experience Required
Minimum 5 year(s)
Go-To-Market (GTM) Manager at Freelancer Outsourcing UK Limited
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Go To Market Strategy, Product Marketing, Cross Functional Collaboration, Sales Enablement, Customer Activation, Technical Writing, Data Analysis, Project Management, Api Familiarity, Marketplace Ecosystems, Fintech Product Adoption, Strategic Planning
Specialization
Requires 4+ years of experience in GTM, Product Marketing, or Growth, preferably within SaaS or Fintech. Must possess strong communication skills and the ability to translate complex technical infrastructure into clear value propositions.
Experience Required
Minimum 2 year(s)
Go-To-Market (GTM) Manager at Freelancer Outsourcing UK Limited
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Go To Market Strategy, Product Marketing, Partner Activation, Co Marketing, Copywriting, Performance Tracking, Shopify Ecosystem, Project Management, Stakeholder Management, Content Creation, Data Analysis, Strategic Planning
Specialization
Requires 3+ years of experience in GTM, product marketing, or growth, preferably within SaaS, fintech, or payments. Must possess strong English writing skills and the ability to independently create marketing collateral and analyze performance data.
Experience Required
Minimum 2 year(s)
Business Development Representative at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Lead Generation, Outbound Prospecting, Sales, Communication, Crm Systems, Relationship Management, Business Development, Market Research, Lead Qualification, Pipeline Management
Specialization
Candidates should possess strong communication skills and a target-driven mindset with a track record of meeting quotas. Experience with CRM systems and sales prospecting tools is considered an advantage for this role.
Senior Customer Service Representative (Banking) - Freelance AI Trainer at Mindrift
, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

60.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Retail Banking, Customer Service, AI Training, Regulation E, ERISA Compliance, Fraud Claim Handling, Account Servicing, Quality Assurance, Conversation Design, English Proficiency, Fee Schedule Analysis, Retention Offer Verification

Industry

technology;Information and Internet

Description
Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry scenarios — verifying that fee amounts and category names match the bank's disclosed fee schedule exactly, and flagging cases where the system charge and the schedule diverge; Write statement clarification test cases that require distinguishing a descriptor-mapping question from a real fraud claim, and routing each correctly; Create autopay setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build statement reprint cases that test realistic timing communication — including archived statements, fee citation, and the difference between self-service and manual retrieval channels; Develop beneficiary update scenarios that probe when a routine POD change crosses into ERISA/spousal-consent territory and requires specialist routing; Design card replacement cases with time-sensitive card-block urgency, fraud-signal recognition, interim mobile-wallet guidance, and delivery option trade-offs; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Write fraud claim warm-handoff cases — immediate card block, intake information capture, Regulation E clock awareness, and clean transfer to the disputes team; Grade responses on both factual accuracy and conversational tone: empathy under pressure, voice vs. chat register, and clarity without over-promising. What we look for This opportunity is a good fit for experienced retail-banking customer service professionals open to part-time, non-permanent projects. Ideally, contributors will have: No specific degree required — for this agent, employer, tenure, and role progression are stronger signals than academic background; a degree in Business, Finance, Communications, or a related field is a positive signal but not a filter; 3+ years of front-line or supervisory experience in a U.S. bank or credit union call center, branch, or contact center; Ability to read a bank fee schedule and identify which fee applies to a specific transaction without assistance; Routing judgment — clear instinct for what is and isn't servicing's job (fraud goes to disputes; retirement-beneficiary complexity goes to a specialist; loan questions go to loan servicing); Familiarity with Regulation E timing windows: the 60-day customer dispute window, the bank's 10/45-day investigation windows, and what starts the clock; Awareness of ERISA spousal-consent requirements on retirement accounts and community-property state rules for beneficiary changes; Experience with retention-offer eligibility verification — knows not to extend offers indiscriminately to customers threatening to close; Ability to calibrate tone between voice-call (warmer, conversational) and chat (compact, direct) registers; QA analyst, call-center trainer, or conversation designer background is a strong positive signal for grader roles; AAP (Accredited ACH Professional) credential is a strong signal for autopay and electronic-payment tasks; Strong written English (C1+). How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

How To Apply:

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Responsibilities
Design and evaluate complex banking scenarios to test and improve AI systems, focusing on fee inquiries, fraud claims, and account closures. Grade AI responses for factual accuracy and appropriate conversational tone across different communication channels.
Senior Customer Service Representative (Banking) - Freelance AI Trainer at Mindrift
, Kentucky, United States - Full Time
Skills Needed
Retail Banking, Customer Service, Ai Training, Regulation E, Erisa Compliance, Fraud Claim Handling, Account Servicing, Quality Assurance, Conversation Design, English Proficiency, Fee Schedule Analysis, Retention Offer Verification
Specialization
Requires 3+ years of front-line or supervisory experience in a U.S. bank or credit union. Must possess strong knowledge of Regulation E, ERISA requirements, and the ability to calibrate professional tone for voice and chat.
Experience Required
Minimum 2 year(s)
Local Contact Person Pharmacovigilance (LCPPV) - Freelance - PT Poland at Allucent
, , Finland - Full Time
Skills Needed
Pharmacovigilance, Post Marketing Surveillance, Regulatory Compliance, Literature Screening, Signal Detection, Risk Minimization, Lpsmf Development, Capa Management, English Fluency, Regulatory Reporting
Specialization
Candidates must have a university degree in medicine, pharmacy, or life sciences with at least 2 years of experience in post-marketing pharmacovigilance. Proficiency in English and in-depth knowledge of the local pharmacovigilance legal framework are required.
Experience Required
Minimum 2 year(s)
Freelance UI/UX Localization Translator - English to Chinese (Simplified) - at Acclaro Translating Global Business
, , United Kingdom - Full Time
Skills Needed
Ui/Ux Localization, English To Simplified Chinese Translation, Mtpe, Technical Translation, Cat Tools, Sdl Trados Studio, Terminology Management, Cultural Adaptation, Software Localization, Quality Assurance
Specialization
Requires native-level fluency in Simplified Chinese and at least 3 years of professional experience in UI/UX or technical software localization. Candidates must reside outside of mainland China and preferably hold a degree in Translation or Linguistics.
Experience Required
Minimum 2 year(s)
Freelancer im Tele Sales B2B (m/w/d) | 100 % remote | 750€ - 1.250€ Fixgeha at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
B2b Sales, Cold Calling, Lead Acquisition, Needs Analysis, Crm Management, Contract Negotiation, Closing Skills, Professional Communication, German Language Proficiency, Virtual Presentations
Specialization
Candidates must have at least 2 years of sales experience, specifically in telephone acquisition, and a professional demeanor when dealing with executives. A fully equipped home office with a Windows PC and stable internet is mandatory.
Experience Required
Minimum 2 year(s)
English to Traditional Chinese (Taiwan) Freelance Game Translator 英翻繁中遊戲接案 at Keywords Studios Plc Singapore
Taipei, , Taiwan - Full Time
Skills Needed
English To Traditional Chinese Translation, Game Localization, Cat Tools, Terminology Management, Written Proficiency In Traditional Chinese, English Proficiency
Specialization
Requires a university degree or equivalent experience with at least 3 years of localization experience. Candidates must possess strong English and Traditional Chinese skills and a passion for video games.
Experience Required
Minimum 2 year(s)
Devenez Chargé recrutement /indépendant freelance télétravail -H//-F-/ at Newslot Recrutement
Paris, Ile-de-France, France - Full Time
Skills Needed
Candidate Sourcing, Candidate Screening, Interviewing, Candidate Evaluation, Relationship Management, Communication, Autonomy, Persuasion
Specialization
No prior recruitment experience is required as training is provided. Candidates must be motivated, autonomous, and possess excellent interpersonal and communication skills.
Performance Management Expert (AI & Modern Frameworks) freelance project at Jobhire
, , Moldova - Full Time
Skills Needed
Performance Management, Ai Integration, Okr Framework, 360 Degree Feedback, Competency Mapping, Data Analytics, Continuous Feedback, Nudge Theory, Hr Tech, System Design, Predictive Analytics, Team Enablement
Specialization
Requires proven experience building performance systems within tech startups or scale-ups. Must possess deep knowledge of modern methodologies like 360 reviews and AI-enhanced HR technologies.
Experience Required
Minimum 5 year(s)
Freelance Lecturer (f/m/x): OS_01 Introduction to Software Engineering at CODE University of Applied Sciences
Berlin, , Germany - Full Time
Skills Needed
Software Engineering, Python, Software Architecture, Networking, Large Language Models, Teaching, Workshop Leadership, English Communication
Specialization
Requires a Bachelor's degree, practical industry experience as a software engineer, and proficiency in Python. Candidates must be entitled to work as freelancers in Germany and have a German bank account.
Experience Required
Minimum 2 year(s)
Freelancer as Research Engineer (6 Month Contract) - AI for Smart City (m/f/d) at QRC Group AG
München, Bayern, Germany - Full Time
Skills Needed
Interpersonal Skills, Kafka, Java, Smart Cities, Computer Science, Addition, English, Docker, Python, Data Collection, Ml
Qualification
Graduate
Director of Engineering at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Leadership, Distributed Systems, Software Architecture, Agile Methodology, Team Scaling, Cloud Computing, Aws, Microservices, Python, Go, Javascript, Kubernetes, Docker, Sql, Technical Strategy, Stakeholder Management
Specialization
The role requires extensive experience managing and scaling engineering organizations with a proven track record of delivering internet-scale software. Candidates must possess deep technical expertise in modern frontend and backend stacks, along with strong communication and leadership skills.
Experience Required
Minimum 10 year(s)
Director of Product at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Strategy, Product Vision, Product Discovery, Software Development, Web Architecture, Ux/Ui Design, Wireframing, Mockups, Data Analytics, Sql, Customer Interviews, Marketing, Growth Hacking, Team Leadership, Strategic Planning
Specialization
Candidates must have proven experience leading high-performing software product teams and creating product vision and strategy. A solid technical background, proficiency in data analysis, and experience in designing intuitive user interfaces are essential.
Experience Required
Minimum 5 year(s)
Network & Systems Administrator at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Network Administration, Systems Administration, Opnsense/Pfsense, Google Workspace, Vmware, Proxmox, Terraform, Puppet, Python, Bash, Pci Dss Compliance, Ipsec Vpn, Vlans, Unifi, Backup & Disaster Recovery, Cybersecurity
Specialization
Requires demonstrated experience in sysadmin roles with proficiency in Windows, macOS, Linux, and deep networking knowledge. Candidates should have experience with scripting, virtualization, and strong English communication skills.
Experience Required
Minimum 2 year(s)
Director of Engineering at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Leadership, Distributed Systems, System Architecture, Agile Delivery, Technical Strategy, Stakeholder Management, Scalability, Software Quality Assurance, Team Scaling, Product Roadmap Development, Full Stack Development, Cloud Architecture, Api Design, Microservices, Performance Optimization, Technical Mentorship
Specialization
Requires extensive experience managing large-scale web software and leading engineering organizations in agile, continuous-deployment environments. A tertiary degree in Computer Science or Engineering is required, with deep technical proficiency in modern frontend and backend stacks.
Experience Required
Minimum 10 year(s)
Financial Controller at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Financial Reporting, Global Internal Controls, Statutory Compliance, Ifrs/Aasb, Multi Currency Consolidation, Tax Management, Cash Management, Treasury, Fx Risk Management, Erp Systems, Team Leadership, Audit Management
Specialization
Candidates must hold a Bachelor's degree in Accounting or Finance and a mandatory CA or CPA qualification. At least 8 years of progressive experience is required, preferably starting in a Big 4 firm and moving into a senior role within an ASX-listed or high-growth tech environment.
Experience Required
Minimum 10 year(s)
Network & Systems Administrator at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Network Administration, Systems Administration, Google Workspace Administration, Opnsense/Pfsense, Unifi Wireless, Ipsec Vpn, Vlans, Windows, Macos, Linux, Python, Bash, Virtualization, Backup And Recovery, Cybersecurity, Incident Response
Specialization
Requires demonstrated experience in a senior sysadmin role with strong proficiency in networking, multi-OS support, and Google Workspace administration. Candidates must possess scripting skills (Python/Bash) and the ability to independently diagnose complex cross-system issues.
Experience Required
Minimum 5 year(s)
Go-To-Market (GTM) Manager at Freelancer Outsourcing UK Limited
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Go To Market Strategy, Product Marketing, Cross Functional Collaboration, Sales Enablement, Customer Activation, Technical Writing, Data Analysis, Project Management, Api Familiarity, Marketplace Ecosystems, Fintech Product Adoption, Strategic Planning
Specialization
Requires 4+ years of experience in GTM, Product Marketing, or Growth, preferably within SaaS or Fintech. Must possess strong communication skills and the ability to translate complex technical infrastructure into clear value propositions.
Experience Required
Minimum 2 year(s)
Go-To-Market (GTM) Manager at Freelancer Outsourcing UK Limited
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Go To Market Strategy, Product Marketing, Partner Activation, Co Marketing, Copywriting, Performance Tracking, Shopify Ecosystem, Project Management, Stakeholder Management, Content Creation, Data Analysis, Strategic Planning
Specialization
Requires 3+ years of experience in GTM, product marketing, or growth, preferably within SaaS, fintech, or payments. Must possess strong English writing skills and the ability to independently create marketing collateral and analyze performance data.
Experience Required
Minimum 2 year(s)
Business Development Representative at Freelancer Outsourcing UK Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Lead Generation, Outbound Prospecting, Sales, Communication, Crm Systems, Relationship Management, Business Development, Market Research, Lead Qualification, Pipeline Management
Specialization
Candidates should possess strong communication skills and a target-driven mindset with a track record of meeting quotas. Experience with CRM systems and sales prospecting tools is considered an advantage for this role.