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Frontline Technical Support Agent at Vonage
Wrocław, Lower Silesian Voivodeship, Poland - Full Time
Skills Needed
Technical Support, Voip, Sip, Tcp/Ip, Lan/Wan, Problem Solving, Communication, Analytical Skills, Organizational Skills, Multitasking, Troubleshooting, Customer Care, Documentation, Team Collaboration, Adaptability, Dynamic Environment
Specialization
Candidates should have 1-3 years of experience in troubleshooting within an IP environment, including VoIP. Strong analytical and communication skills are essential, along with the ability to work independently and collaboratively.
Experience Required
Minimum 2 year(s)
Academic Programmes Administrator at Frontline
London WC1N, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Frontline Manager Maintenance Nacht at PepsiCola Bottling Company of New York Inc
Veurne, West Flanders, Belgium - Full Time
Skills Needed
Technical Leadership, Preventive Maintenance, Root Cause Analysis, Plc Programming, Scada Systems, Lean Management, Coaching, Team Management, Safety Compliance, Quality Assurance, Industrial Networks, Hmi Systems, Technical Optimization, Communication Skills, Decision Making, Ownership
Specialization
Candidates should have a Master or Bachelor in Electromechanics, Industrial Electricity, Automation, or equivalent experience, along with at least 3 years in a leadership technical role. Proficiency in Dutch and good knowledge of English and basic French are required.
Experience Required
Minimum 2 year(s)
SUPERVISORY SALES ASSOCIATE FRONTLINES at NEXCOM
North Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Leadership, Communication, Mathematics, Reasoning, Teamwork, Product Knowledge, Dependability, Coaching, Problem Solving, Time Management, Positive Attitude, Flexibility, Initiative
Specialization
Candidates should have 1-2 years of retail or relevant experience, including at least 1 year in a lead or supervisory role. Strong communication skills and a moderate level of product knowledge are essential for success in this position.
Manager, Port Services India Frontline at Konecranes
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Education, Commercial Experience, Service Business, Port Services, Communication Skills, Interpersonal Skills, Negotiating Skills, Leadership Skills, Target Orientation, Fluent English, International Experience, Intercultural Competence, Empathetic Leadership, Coaching Skills, Delegation, Managing Expectations
Specialization
Candidates should have a good technical education with commercial experience and solid working experience in the service business environment, preferably in port services. Strong leadership, communication, and coaching skills are essential, along with a willingness to travel globally.
Experience Required
Minimum 5 year(s)
Manager, Port Services India Frontline at Konecranes
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Education, Commercial Experience, Service Business Environment, Port Services Business, Communication Skills, Interpersonal Skills, Negotiating Skills, Leadership Skills, Target Orientation, Fluent English, International Working Experience, Intercultural Competence, Empathetic Leadership, Coaching Skills, Delegation, Managing Expectations
Specialization
Candidates should have a good technical education with commercial experience and solid working experience in a service business environment, preferably in port services. Strong leadership, communication, and interpersonal skills are essential, along with a willingness to travel globally.
Experience Required
Minimum 5 year(s)
Frontline Deputy Consultant Social Worker at Bristol City Council
Bristol, England, United Kingdom - Full Time
Skills Needed
Leadership Skills, Children, Risk
Qualification
Diploma
Frontline Mountain Sales Agent - Winter 25-26 at Aspen Skiing Company
Snowmass Village, Colorado, United States - Full Time
Skills Needed
Communication, Cash Handling, Teamwork, Guest Service, Problem Solving, Point Of Sale Systems, Ticketing Software, Adaptability, Environmental Awareness
Specialization
A high school diploma or equivalent is required, with a preference for a college degree. Candidates should have at least one year of professional experience, preferably in a resort setting, and experience with Point-of-Sale systems is preferred.
Frontline Mountain Sales Agent - Winter 25-26 at Aspen Skiing Company
Snowmass Village, Colorado, United States - Full Time
Skills Needed
Communication, Cash Handling, Teamwork, Guest Service, Problem Solving, Point Of Sale Systems, Ticketing Software, Adaptability, Environmental Awareness
Specialization
A high school diploma or equivalent is required, with a preference for a college degree. Candidates should have at least one year of professional experience, preferably in a resort setting, and experience with Point-of-Sale systems is preferred.
Talent Acquisition Assistant Analyst (Frontline) at PepsiCola Bottling Company of New York Inc
, , Egypt - Full Time
Skills Needed
Talent Acquisition, Recruitment, Customer Orientation, Process Management, Continuous Improvement, Stakeholder Management, Communication, Negotiation, Operational Efficiency, Service Delivery, Onboarding, Hr Shared Services, Sla Management, Feedback Management, Database Requirements, Knowledge Management
Specialization
0-1 year of experience in HR Shared Services and service management is required. Candidates should have a focus on customer orientation and process management.
Senior Manager of Frontline Incentive and Strategy at HSBC Securities Services Luxembourg
Shanghai, Shanghai, China - Full Time
Skills Needed
Analytical Skills, Planning, Project Management, Managerial Skills, Communication Skills, Organizational Skills, Strategic Planning, Interpersonal Skills, Leadership Skills, Business Acumen, Decision Making, Mathematical Skills, Lateral Thinking, Stakeholder Engagement, Compliance, Risk Management
Specialization
Candidates should have proven analytical, planning, and project management experience, along with strong managerial and communication skills. A solid understanding of business acumen and the ability to build long-term relationships with stakeholders is essential.
Experience Required
Minimum 5 year(s)
Training Supervisor (LGV Driver & Frontline Trainer) at Biffa Waste Services
Manchester, England, United Kingdom - Full Time
Skills Needed
Training Delivery, Driver Coaching, Compliance, Operational Support, Health And Safety, Time Management, It Literacy, Transport Legislation, Waste Management, Service Industry Experience, Vehicle Maintenance, Manual Handling, Tachographs, Debriefs, Pda Usage, Risk Assessment
Specialization
Candidates must possess a Category C driving licence and a valid Driver CPC, along with experience in the waste or service industry. A working knowledge of transport legislation and excellent time management skills are also essential.
Experience Required
Minimum 2 year(s)
SALES ASSOCIATE (SASEBO MAIN STORE FRONTLINE) - FLEX at NEXCOM
, , - Full Time
Skills Needed
Customer Service, Sales, Communication Skills, Mathematical Skills, Product Knowledge, Dependability, Organization, Teamwork, Initiative, Positive Attitude, Flexibility, Inventory Management, Point Of Sales System, Upselling, Cross Selling, Problem Solving
Specialization
Basic product knowledge is preferred, along with strong communication skills. A high school diploma or equivalent is preferred, but no prior retail experience is required.
SALES ASSOCIATE (SASEBO MAIN STORE FRONTLINE) - RPT at NEXCOM
, , - Full Time
Skills Needed
Customer Service, Sales, Communication Skills, Mathematical Skills, Product Knowledge, Dependability, Organization, Teamwork, Initiative, Positive Attitude, Inventory Management, Point Of Sales System, Cross Selling, Upselling, Flexibility, Attention To Detail
Specialization
Basic product knowledge is preferred, along with strong communication skills. A high school diploma or equivalent is preferred, and no prior retail experience is required.
Renter Support Frontline Specialist (Remote, Graveyard) at Anytime Mailbox
, , Philippines - Full Time
Skills Needed
Customer Support, Communication Skills, Problem Solving, Critical Thinking, Empathy, Multitasking, Organizational Skills, Tech Savvy, Teamwork, Flexibility, Remote Work, Data Analysis, Process Improvement, Customer Engagement, Training, Advocacy
Specialization
At least 3 years of experience in customer support or related roles is preferred, along with excellent communication and problem-solving skills. Candidates should be tech-savvy, detail-oriented, and capable of working independently in a remote setting.
Experience Required
Minimum 2 year(s)
Frontline Service Team (Food, Beverage, Gaming, Events) at Sutherland District Trade Union Club
Helensburgh, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Self Motivation, Attention To Detail, Problem Solving, Adaptability, Responsible Gambling Awareness
Specialization
Candidates should possess strong customer service and communication skills, with the ability to work collaboratively in a team environment. Current RSA and RCG certifications are essential, along with a proactive approach to problem-solving.
Frontline Service Team (Food, Beverage, Gaming, Events) at Sutherland District Trade Union Club
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Self Motivation, Attention To Detail, Problem Solving, Responsible Gambling Awareness, Flexibility
Specialization
Candidates should possess strong customer service and communication skills, with the ability to work collaboratively in a team environment. Current RSA and RCG certifications are essential, along with a proactive approach to problem-solving.
Frontline Sales Manager - WorldMark, Las Vegas Boulevard at Travel Leisure Co
Las Vegas, Nevada, United States - Full Time
Skills Needed
Sales Management, Team Leadership, Training, Recruiting, Sales Targets, Professionalism, Performance Monitoring, Sales Presentations, Collaboration, Ethical Representation, Daily Sales Meetings, Evaluating, Customer Experience, Communication, Problem Solving, Time Management
Specialization
Candidates should have 1 to 3 years of Wyndham sales experience and experience in managing sales teams is preferred. A high school diploma or equivalent is required, while a college degree is preferred.
Experience Required
Minimum 2 year(s)
Retailer at Convive Brands
Miami, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos Systems, Food Preparation, Communication, Teamwork, Flexibility, Empathy, Organization, Attention To Detail
Specialization
1 to 3 months of related restaurant experience is preferred. Flexibility in schedule and ability to be cross-trained in all areas is also preferred.
Retailer at Convive Brands
Miami, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos Systems, Food Preparation, Communication, Teamwork, Flexibility, Empathy
Specialization
1 to 3 months of related restaurant experience is preferred. Flexibility in schedule and ability to be cross-trained in various areas is also desired.
Frontline Technical Support Agent at Vonage
Wrocław, Lower Silesian Voivodeship, Poland -
Full Time


Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, VoIP, SIP, TCP/IP, LAN/WAN, Problem-Solving, Communication, Analytical Skills, Organizational Skills, Multitasking, Troubleshooting, Customer Care, Documentation, Team Collaboration, Adaptability, Dynamic Environment

Industry

IT Services and IT Consulting

Description
Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Vonage Technical Support Agents work directly with customers to diagnose, troubleshoot, and repair end user system access, device issues, and first level troubleshooting steps in a call center environment. The Vonage Technical Support Agent works to gather all details of the request to eliminate follow up engagement for added information. We are part of the team ensuring that Vonage customers get the functionality and reliability they expect and demand. The Technical Support Agent provides Customer Care support to a broad range of clients and/or multiple product areas. Your key responsibilities: Communicate clearly and professionally with customers and teammates via phone and email in a high-volume call center environment. Meet performance metrics while handling inbound/outbound calls and ensuring customer satisfaction. Accurately document customer issues, troubleshooting updates, resolutions, and follow-ups to meet Vonage SLOs. Process Move/Add/Change/Delete (MACD) requests and other billable changes efficiently. Configure customer call flows as requested and ensure proper documentation within cases. Escalate large-scale service impairments to leadership as needed based on customer impact. Adhere to all Vonage call center procedures, internal knowledge base (IKB) processes, and handle a variety of technical issues across multiple platforms and services. What you'll bring: 1–3 years of experience troubleshooting within an IP environment, including VoIP; basic experience with SIP, TCP/IP, LAN/WAN, and related multimedia technologies, protocols, and network troubleshooting. Prior experience (1+ years) in progressive technical support roles; familiarity with telecommunications service provider and SaaS industry sectors. Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication skills; able to communicate technical concepts clearly to diverse audiences. Proven ability to work both independently and collaboratively in a team environment. Able to multitask, adapt to changing priorities, and meet tight deadlines in a dynamic environment. Quick learner with the ability to investigate, troubleshoot, diagnose, and resolve technical issues efficiently. How you'll benefit: At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-RE1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Responsibilities
The Frontline Technical Support Agent communicates with customers to diagnose and troubleshoot technical issues in a call center environment. They ensure customer satisfaction by accurately documenting issues and processing requests efficiently.
Frontline Technical Support Agent at Vonage
Wrocław, Lower Silesian Voivodeship, Poland - Full Time
Skills Needed
Technical Support, Voip, Sip, Tcp/Ip, Lan/Wan, Problem Solving, Communication, Analytical Skills, Organizational Skills, Multitasking, Troubleshooting, Customer Care, Documentation, Team Collaboration, Adaptability, Dynamic Environment
Specialization
Candidates should have 1-3 years of experience in troubleshooting within an IP environment, including VoIP. Strong analytical and communication skills are essential, along with the ability to work independently and collaboratively.
Experience Required
Minimum 2 year(s)
Academic Programmes Administrator at Frontline
London WC1N, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Frontline Manager Maintenance Nacht at PepsiCola Bottling Company of New York Inc
Veurne, West Flanders, Belgium - Full Time
Skills Needed
Technical Leadership, Preventive Maintenance, Root Cause Analysis, Plc Programming, Scada Systems, Lean Management, Coaching, Team Management, Safety Compliance, Quality Assurance, Industrial Networks, Hmi Systems, Technical Optimization, Communication Skills, Decision Making, Ownership
Specialization
Candidates should have a Master or Bachelor in Electromechanics, Industrial Electricity, Automation, or equivalent experience, along with at least 3 years in a leadership technical role. Proficiency in Dutch and good knowledge of English and basic French are required.
Experience Required
Minimum 2 year(s)
SUPERVISORY SALES ASSOCIATE FRONTLINES at NEXCOM
North Chicago, Illinois, United States - Full Time
Skills Needed
Customer Service, Sales, Inventory Management, Leadership, Communication, Mathematics, Reasoning, Teamwork, Product Knowledge, Dependability, Coaching, Problem Solving, Time Management, Positive Attitude, Flexibility, Initiative
Specialization
Candidates should have 1-2 years of retail or relevant experience, including at least 1 year in a lead or supervisory role. Strong communication skills and a moderate level of product knowledge are essential for success in this position.
Manager, Port Services India Frontline at Konecranes
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Education, Commercial Experience, Service Business, Port Services, Communication Skills, Interpersonal Skills, Negotiating Skills, Leadership Skills, Target Orientation, Fluent English, International Experience, Intercultural Competence, Empathetic Leadership, Coaching Skills, Delegation, Managing Expectations
Specialization
Candidates should have a good technical education with commercial experience and solid working experience in the service business environment, preferably in port services. Strong leadership, communication, and coaching skills are essential, along with a willingness to travel globally.
Experience Required
Minimum 5 year(s)
Manager, Port Services India Frontline at Konecranes
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Education, Commercial Experience, Service Business Environment, Port Services Business, Communication Skills, Interpersonal Skills, Negotiating Skills, Leadership Skills, Target Orientation, Fluent English, International Working Experience, Intercultural Competence, Empathetic Leadership, Coaching Skills, Delegation, Managing Expectations
Specialization
Candidates should have a good technical education with commercial experience and solid working experience in a service business environment, preferably in port services. Strong leadership, communication, and interpersonal skills are essential, along with a willingness to travel globally.
Experience Required
Minimum 5 year(s)
Frontline Deputy Consultant Social Worker at Bristol City Council
Bristol, England, United Kingdom - Full Time
Skills Needed
Leadership Skills, Children, Risk
Qualification
Diploma
Frontline Mountain Sales Agent - Winter 25-26 at Aspen Skiing Company
Snowmass Village, Colorado, United States - Full Time
Skills Needed
Communication, Cash Handling, Teamwork, Guest Service, Problem Solving, Point Of Sale Systems, Ticketing Software, Adaptability, Environmental Awareness
Specialization
A high school diploma or equivalent is required, with a preference for a college degree. Candidates should have at least one year of professional experience, preferably in a resort setting, and experience with Point-of-Sale systems is preferred.
Frontline Mountain Sales Agent - Winter 25-26 at Aspen Skiing Company
Snowmass Village, Colorado, United States - Full Time
Skills Needed
Communication, Cash Handling, Teamwork, Guest Service, Problem Solving, Point Of Sale Systems, Ticketing Software, Adaptability, Environmental Awareness
Specialization
A high school diploma or equivalent is required, with a preference for a college degree. Candidates should have at least one year of professional experience, preferably in a resort setting, and experience with Point-of-Sale systems is preferred.
Talent Acquisition Assistant Analyst (Frontline) at PepsiCola Bottling Company of New York Inc
, , Egypt - Full Time
Skills Needed
Talent Acquisition, Recruitment, Customer Orientation, Process Management, Continuous Improvement, Stakeholder Management, Communication, Negotiation, Operational Efficiency, Service Delivery, Onboarding, Hr Shared Services, Sla Management, Feedback Management, Database Requirements, Knowledge Management
Specialization
0-1 year of experience in HR Shared Services and service management is required. Candidates should have a focus on customer orientation and process management.
Senior Manager of Frontline Incentive and Strategy at HSBC Securities Services Luxembourg
Shanghai, Shanghai, China - Full Time
Skills Needed
Analytical Skills, Planning, Project Management, Managerial Skills, Communication Skills, Organizational Skills, Strategic Planning, Interpersonal Skills, Leadership Skills, Business Acumen, Decision Making, Mathematical Skills, Lateral Thinking, Stakeholder Engagement, Compliance, Risk Management
Specialization
Candidates should have proven analytical, planning, and project management experience, along with strong managerial and communication skills. A solid understanding of business acumen and the ability to build long-term relationships with stakeholders is essential.
Experience Required
Minimum 5 year(s)
Training Supervisor (LGV Driver & Frontline Trainer) at Biffa Waste Services
Manchester, England, United Kingdom - Full Time
Skills Needed
Training Delivery, Driver Coaching, Compliance, Operational Support, Health And Safety, Time Management, It Literacy, Transport Legislation, Waste Management, Service Industry Experience, Vehicle Maintenance, Manual Handling, Tachographs, Debriefs, Pda Usage, Risk Assessment
Specialization
Candidates must possess a Category C driving licence and a valid Driver CPC, along with experience in the waste or service industry. A working knowledge of transport legislation and excellent time management skills are also essential.
Experience Required
Minimum 2 year(s)
SALES ASSOCIATE (SASEBO MAIN STORE FRONTLINE) - FLEX at NEXCOM
, , - Full Time
Skills Needed
Customer Service, Sales, Communication Skills, Mathematical Skills, Product Knowledge, Dependability, Organization, Teamwork, Initiative, Positive Attitude, Flexibility, Inventory Management, Point Of Sales System, Upselling, Cross Selling, Problem Solving
Specialization
Basic product knowledge is preferred, along with strong communication skills. A high school diploma or equivalent is preferred, but no prior retail experience is required.
SALES ASSOCIATE (SASEBO MAIN STORE FRONTLINE) - RPT at NEXCOM
, , - Full Time
Skills Needed
Customer Service, Sales, Communication Skills, Mathematical Skills, Product Knowledge, Dependability, Organization, Teamwork, Initiative, Positive Attitude, Inventory Management, Point Of Sales System, Cross Selling, Upselling, Flexibility, Attention To Detail
Specialization
Basic product knowledge is preferred, along with strong communication skills. A high school diploma or equivalent is preferred, and no prior retail experience is required.
Renter Support Frontline Specialist (Remote, Graveyard) at Anytime Mailbox
, , Philippines - Full Time
Skills Needed
Customer Support, Communication Skills, Problem Solving, Critical Thinking, Empathy, Multitasking, Organizational Skills, Tech Savvy, Teamwork, Flexibility, Remote Work, Data Analysis, Process Improvement, Customer Engagement, Training, Advocacy
Specialization
At least 3 years of experience in customer support or related roles is preferred, along with excellent communication and problem-solving skills. Candidates should be tech-savvy, detail-oriented, and capable of working independently in a remote setting.
Experience Required
Minimum 2 year(s)
Frontline Service Team (Food, Beverage, Gaming, Events) at Sutherland District Trade Union Club
Helensburgh, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Self Motivation, Attention To Detail, Problem Solving, Adaptability, Responsible Gambling Awareness
Specialization
Candidates should possess strong customer service and communication skills, with the ability to work collaboratively in a team environment. Current RSA and RCG certifications are essential, along with a proactive approach to problem-solving.
Frontline Service Team (Food, Beverage, Gaming, Events) at Sutherland District Trade Union Club
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Self Motivation, Attention To Detail, Problem Solving, Responsible Gambling Awareness, Flexibility
Specialization
Candidates should possess strong customer service and communication skills, with the ability to work collaboratively in a team environment. Current RSA and RCG certifications are essential, along with a proactive approach to problem-solving.
Frontline Sales Manager - WorldMark, Las Vegas Boulevard at Travel Leisure Co
Las Vegas, Nevada, United States - Full Time
Skills Needed
Sales Management, Team Leadership, Training, Recruiting, Sales Targets, Professionalism, Performance Monitoring, Sales Presentations, Collaboration, Ethical Representation, Daily Sales Meetings, Evaluating, Customer Experience, Communication, Problem Solving, Time Management
Specialization
Candidates should have 1 to 3 years of Wyndham sales experience and experience in managing sales teams is preferred. A high school diploma or equivalent is required, while a college degree is preferred.
Experience Required
Minimum 2 year(s)
Retailer at Convive Brands
Miami, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos Systems, Food Preparation, Communication, Teamwork, Flexibility, Empathy, Organization, Attention To Detail
Specialization
1 to 3 months of related restaurant experience is preferred. Flexibility in schedule and ability to be cross-trained in all areas is also preferred.
Retailer at Convive Brands
Miami, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos Systems, Food Preparation, Communication, Teamwork, Flexibility, Empathy
Specialization
1 to 3 months of related restaurant experience is preferred. Flexibility in schedule and ability to be cross-trained in various areas is also desired.
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