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BPO Director at NTT DATA
Lincoln, Nebraska, United States - Full Time
Skills Needed
Bpo Management, Kpi Management, Sla Performance, Data Analytics, Compliance, Customer Excellence, Performance Improvement, Workforce Management, Quality Assurance, Training, High Volume Hiring, Onboarding, Soft Skills Development, Multilingual Training, Corrective Action Plans, Business Reviews
Specialization
Experience in managing KPIs and optimizing operations is essential, along with certifications in training or learning. Familiarity with compliance training and high-volume hiring in BPO settings is also required.
Experience Required
Minimum 5 year(s)
Heavy Truck / Diesel Mechanic at Dustrol, Inc.
Towanda, Kansas, United States - Full Time
Skills Needed
Repair Experience, Technical Degree, Air Brake Systems, Hydraulic Systems, Electrical Systems, Preventive Maintenance, Communication Skills, Independent Work, Diagnostics, Major Repairs, Minor Repairs, Foundation Repairs, Brakes, Suspension, Steering, Drivelines
Specialization
Candidates should have a minimum of two years of repair experience, preferably with diesel engines and related systems. They must also possess their own tools and be able to lift objects weighing up to 50lbs.
Experience Required
Minimum 2 year(s)
BPO Transaction Quality Assurance Analyst at NTT DATA
Coimbatore, tamil nadu, India - Full Time
Skills Needed
Process Improvement, Quality Assurance, Claims Processing, Fraud Detection, Business Analysis, Documentation, Communication Skills, Process Mapping, Lean Six Sigma, Agile Methodology, Salesforce, Excel, Power Point, Ms Visio, Gap Analysis, Change Management
Specialization
Candidates must have a bachelor's degree and a minimum of 3 years of experience in a relevant quality assurance role, particularly in life insurance claims and policy administration. Strong communication skills and knowledge of process mapping tools are also required.
Experience Required
Minimum 2 year(s)
BPO Call Center Senior Associate at NTT DATA
, , Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, Documentation, Communication, Service Level Agreements, Technical Support, Empathy, Training, Data Protection, Hardware, Software, Connectivity, Knowledge Base, Escalation, Incident Management, Professionalism, Confidentiality
Specialization
Perform basic troubleshooting for hardware, software, and connectivity issues while following scripted resolutions. Maintain confidentiality and comply with company data protection policies.
Customer Service Rep(05782) - 1900 E. Victory Dr # D14 at Domino's Pizza LLC
Savannah, Georgia, United States - Full Time
Skills Needed
Customer Service, Team Player, Communication, Cash Handling, Pizza Making, Time Management, Professional Appearance, Cleanliness, Positive Attitude, Flexibility, Greeting Customers, Taking Orders, Operating Cash Register, Following Recipes, Maintaining Standards, Working Weekends, Working Holidays
Specialization
Candidates should be friendly and comfortable talking to strangers, with a willingness to work flexible hours, including weekends and holidays. Applicants must be at least 16 years old.
Assistant Manager(04828) - 142 W Germantown Pike B at Domino's Pizza LLC
East Norriton Township, Pennsylvania, United States - Full Time
Skills Needed
Equipment Operation, Inventory Management, Customer Service, Order Processing, Cleaning, Mathematical Skills, Communication Skills, Motor Coordination, Computer Skills, Navigation Skills
Specialization
Candidates must have the ability to perform basic math and communicate effectively with customers and co-workers. They should also possess motor coordination skills and be able to navigate delivery areas.
Assistant Manager(05548) - 900 W. Cooksey Dr. Ste. E & F at Domino's Pizza LLC
Thomasville, North Carolina, United States - Full Time
Skills Needed
Judgement, Math, Multitasking, Customer Service, Team Leadership, Friendly Attitude
Specialization
Candidates must have at least 2 years of restaurant management experience and a friendly, can-do attitude. They should also be able to pass a background check and work in a fast-paced environment, including nights and weekends.
Experience Required
Minimum 2 year(s)
Customer Service Rep(09655) - 1805 S. Country Club Road at Domino's Pizza LLC
El Reno, Oklahoma, United States - Full Time
Skills Needed
Customer Service, Communication, Inventory Management, Equipment Operation, Product Preparation, Order Processing, Cleaning, Physical Stamina
Specialization
Candidates should possess strong customer service skills and the ability to communicate effectively. Physical demands include standing, walking, lifting, and tolerating varying temperatures.
Dishwasher (06832) - 2624 E 8th St at Domino's Pizza LLC
Odessa, Texas, United States - Full Time
Skills Needed
Team Player, Time Management, Problem Solving, Communication, Food Safety, Organizational Skills, Attention To Detail, Pride In Work
Specialization
Candidates should have minimal work experience and strong problem-solving and communication skills. A Texas Certified Food Handlers Certificate is required, and a high school diploma is a plus but not mandatory.
General Manager(07009) 2101 Harrison Ave at Domino's Pizza LLC
Butte, Montana, United States - Full Time
Skills Needed
Management, Customer Service, Team Leadership, Training, Community Engagement, Fundraising, Problem Solving, Communication, Motivation, Ambition, Learning, Growth, Charity Support, Operational Oversight, Staff Development, Sales
Specialization
Candidates must be over 18 and have at least one year of management experience. Availability for weekends is also required.
Experience Required
Minimum 2 year(s)
Customer Service Rep(03451) - 779 Broadway at Domino's Pizza LLC
City of Kingston, New York, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Cash Handling, Problem Solving, Time Management, Attention To Detail, Food Preparation, Equipment Operation, Order Processing, Cleaning, Adaptability, Multitasking, Motor Coordination, Basic Math Skills
Specialization
Candidates must be at least 16 years old and possess strong communication skills. The role requires the ability to perform basic math and operate various equipment safely.
Pizza Makers All Shifts! (03710) at Domino's Pizza LLC
Greenfield, Massachusetts, United States - Full Time
Skills Needed
Teamwork, Willingness To Learn, Fast Paced Environment, Pizza Making
Specialization
Candidates should have an outstanding attitude and a willingness to learn and grow. No prior experience is necessary as training will be provided.
Assistant Manager(08659) - 365 N. Telluride, Mail Stop 76 at Domino's Pizza LLC
Aurora, Colorado, United States - Full Time
Skills Needed
Customer Service, Team Management, Inventory Management, Food Safety, P&L Management, Training, Communication, Problem Solving, Time Management, Attention To Detail, Operational Standards, Safety Procedures, Performance Evaluation, Staffing, Maintenance, Accountability
Specialization
Candidates should demonstrate knowledge of customer service and operational standards. Experience in a fast-paced environment and the ability to manage a team effectively are essential.
Assistant Manager(01330) - 422 Howard Street at Domino's Pizza LLC
University Place, Washington, United States - Full Time
Skills Needed
Customer Service, Team Player, Cost Control, Inventory Control, Cash Control, Food Management, Staffing, Store Cleanliness, Marketing, Profitability, Communication, Time Management, Problem Solving, Leadership, Flexibility, Driving
Specialization
Candidates should have a clean driving record, be at least 18 years old, and have a minimum of two years of driving history. They should also be friendly, team-oriented, and willing to work flexible hours, including weekends and holidays.
Experience Required
Minimum 2 year(s)
Delivery Driver(06031) - 430 Uinta Dr at Domino's Pizza LLC
Green River, Wyoming, United States - Full Time
Skills Needed
Valid Driver's License, Safe Driving Record, Navigational Skills, Communication Skills, Inventory Management, Customer Service, Mathematical Skills, Motor Coordination, Physical Stamina, Teamwork, Problem Solving, Time Management, Attention To Detail, Adaptability, Equipment Operation, Order Processing
Specialization
Candidates must be at least 18 years old with a valid driver's license and a safe driving record. They should have access to an insured vehicle and possess navigational skills to locate addresses within the delivery area.
Customer Service Rep(09225) -2201 North Tarrant Parkway at Domino's Pizza LLC
Fort Worth, Texas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Cash Handling, Problem Solving, Time Management, Attention To Detail, Food Preparation, Equipment Operation, Order Processing, Cleaning, Adaptability, Multitasking, Motor Coordination, Basic Math Skills
Specialization
Candidates must be at least 16 years old and possess good communication skills. They should be able to perform basic math and handle cash accurately.
General Manager(04888) -327 Main St at Domino's Pizza LLC
Lower Salford Township, Pennsylvania, United States - Full Time
Skills Needed
Equipment Operation, Inventory Management, Customer Service, Order Processing, Communication Skills, Mathematical Skills, Motor Coordination, Computer Skills, Delivery Skills, Navigational Skills, Cleaning Skills, Product Preparation, Telephone Skills, Paperwork Completion, Stocking Skills, Time Management
Specialization
Candidates must have strong verbal, writing, and telephone skills, as well as the ability to perform basic math. They should also possess motor coordination skills and the ability to navigate delivery areas.
Delivery Driver (05821) - 5338 Atlanta Highway at Domino's Pizza LLC
Montgomery, Alabama, United States - Full Time
Skills Needed
Delivery, Teamwork, Customer Service, Navigation, Communication, Time Management, Reliability, Multitasking
Specialization
Candidates must be at least 18 years old with a valid driver's license and a clean driving record. They also need access to a reliable vehicle and should possess good navigation skills.
Delivery Driver(07008) - 4109 2nd Ave N at Domino's Pizza LLC
Great Falls, Montana, United States - Full Time
Skills Needed
Delivery, Team Oriented, Driving, Cleaning, Dependability, Vehicle Maintenance
Specialization
Candidates must be at least 18 years old with a minimum of 2 years of driving history. A good driving record and a dependable vehicle that is mostly free of damage and insured are also required.
Delivery Driver(02878) - 4608 W Fullerton Ave at Domino's Pizza LLC
Chicago, Illinois, United States - Full Time
Skills Needed
Valid Driver's License, Safe Driving Record, Navigational Skills, Customer Service, Communication Skills, Inventory Management, Teamwork, Time Management, Problem Solving, Physical Stamina, Attention To Detail, Adaptability, Basic Math Skills, Equipment Operation, Order Processing, Map Reading
Specialization
Candidates must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle. They should also have good navigational skills and the ability to work in varying weather conditions.
BPO Director at NTT DATA
Lincoln, Nebraska, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

BPO Management, KPI Management, SLA Performance, Data Analytics, Compliance, Customer Excellence, Performance Improvement, Workforce Management, Quality Assurance, Training, High-Volume Hiring, Onboarding, Soft Skills Development, Multilingual Training, Corrective Action Plans, Business Reviews

Industry

IT Services and IT Consulting

Description
Lead the strategy, governance, and day-to-day performance of our operations. Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans. Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery. Use data analytics to identify trends, forecast needs, and drive continuous improvement. Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies. Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams. Champion a culture of customer excellence across all BPO network partners. Management monitors all technical issues and agent downtime. Experience managing KPIs, implementing performance improvements, and optimizing operations. Certifications in training or learning (e.g., ATD, CPTD, Six Sigma). Experience with high-volume hiring and onboarding in BPO settings. Familiarity with compliance training, soft skills development, and multilingual training programs. To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. Failure to return equipment may result in collection actions and/or other consequences. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
Responsibilities
Lead the strategy and performance of BPO operations while managing vendor relationships. Drive KPI and SLA performance and ensure compliance with internal standards and regulatory requirements.
BPO Director at NTT DATA
Lincoln, Nebraska, United States - Full Time
Skills Needed
Bpo Management, Kpi Management, Sla Performance, Data Analytics, Compliance, Customer Excellence, Performance Improvement, Workforce Management, Quality Assurance, Training, High Volume Hiring, Onboarding, Soft Skills Development, Multilingual Training, Corrective Action Plans, Business Reviews
Specialization
Experience in managing KPIs and optimizing operations is essential, along with certifications in training or learning. Familiarity with compliance training and high-volume hiring in BPO settings is also required.
Experience Required
Minimum 5 year(s)
Heavy Truck / Diesel Mechanic at Dustrol, Inc.
Towanda, Kansas, United States - Full Time
Skills Needed
Repair Experience, Technical Degree, Air Brake Systems, Hydraulic Systems, Electrical Systems, Preventive Maintenance, Communication Skills, Independent Work, Diagnostics, Major Repairs, Minor Repairs, Foundation Repairs, Brakes, Suspension, Steering, Drivelines
Specialization
Candidates should have a minimum of two years of repair experience, preferably with diesel engines and related systems. They must also possess their own tools and be able to lift objects weighing up to 50lbs.
Experience Required
Minimum 2 year(s)
BPO Transaction Quality Assurance Analyst at NTT DATA
Coimbatore, tamil nadu, India - Full Time
Skills Needed
Process Improvement, Quality Assurance, Claims Processing, Fraud Detection, Business Analysis, Documentation, Communication Skills, Process Mapping, Lean Six Sigma, Agile Methodology, Salesforce, Excel, Power Point, Ms Visio, Gap Analysis, Change Management
Specialization
Candidates must have a bachelor's degree and a minimum of 3 years of experience in a relevant quality assurance role, particularly in life insurance claims and policy administration. Strong communication skills and knowledge of process mapping tools are also required.
Experience Required
Minimum 2 year(s)
BPO Call Center Senior Associate at NTT DATA
, , Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, Documentation, Communication, Service Level Agreements, Technical Support, Empathy, Training, Data Protection, Hardware, Software, Connectivity, Knowledge Base, Escalation, Incident Management, Professionalism, Confidentiality
Specialization
Perform basic troubleshooting for hardware, software, and connectivity issues while following scripted resolutions. Maintain confidentiality and comply with company data protection policies.
Customer Service Rep(05782) - 1900 E. Victory Dr # D14 at Domino's Pizza LLC
Savannah, Georgia, United States - Full Time
Skills Needed
Customer Service, Team Player, Communication, Cash Handling, Pizza Making, Time Management, Professional Appearance, Cleanliness, Positive Attitude, Flexibility, Greeting Customers, Taking Orders, Operating Cash Register, Following Recipes, Maintaining Standards, Working Weekends, Working Holidays
Specialization
Candidates should be friendly and comfortable talking to strangers, with a willingness to work flexible hours, including weekends and holidays. Applicants must be at least 16 years old.
Assistant Manager(04828) - 142 W Germantown Pike B at Domino's Pizza LLC
East Norriton Township, Pennsylvania, United States - Full Time
Skills Needed
Equipment Operation, Inventory Management, Customer Service, Order Processing, Cleaning, Mathematical Skills, Communication Skills, Motor Coordination, Computer Skills, Navigation Skills
Specialization
Candidates must have the ability to perform basic math and communicate effectively with customers and co-workers. They should also possess motor coordination skills and be able to navigate delivery areas.
Assistant Manager(05548) - 900 W. Cooksey Dr. Ste. E & F at Domino's Pizza LLC
Thomasville, North Carolina, United States - Full Time
Skills Needed
Judgement, Math, Multitasking, Customer Service, Team Leadership, Friendly Attitude
Specialization
Candidates must have at least 2 years of restaurant management experience and a friendly, can-do attitude. They should also be able to pass a background check and work in a fast-paced environment, including nights and weekends.
Experience Required
Minimum 2 year(s)
Customer Service Rep(09655) - 1805 S. Country Club Road at Domino's Pizza LLC
El Reno, Oklahoma, United States - Full Time
Skills Needed
Customer Service, Communication, Inventory Management, Equipment Operation, Product Preparation, Order Processing, Cleaning, Physical Stamina
Specialization
Candidates should possess strong customer service skills and the ability to communicate effectively. Physical demands include standing, walking, lifting, and tolerating varying temperatures.
Dishwasher (06832) - 2624 E 8th St at Domino's Pizza LLC
Odessa, Texas, United States - Full Time
Skills Needed
Team Player, Time Management, Problem Solving, Communication, Food Safety, Organizational Skills, Attention To Detail, Pride In Work
Specialization
Candidates should have minimal work experience and strong problem-solving and communication skills. A Texas Certified Food Handlers Certificate is required, and a high school diploma is a plus but not mandatory.
General Manager(07009) 2101 Harrison Ave at Domino's Pizza LLC
Butte, Montana, United States - Full Time
Skills Needed
Management, Customer Service, Team Leadership, Training, Community Engagement, Fundraising, Problem Solving, Communication, Motivation, Ambition, Learning, Growth, Charity Support, Operational Oversight, Staff Development, Sales
Specialization
Candidates must be over 18 and have at least one year of management experience. Availability for weekends is also required.
Experience Required
Minimum 2 year(s)
Customer Service Rep(03451) - 779 Broadway at Domino's Pizza LLC
City of Kingston, New York, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Cash Handling, Problem Solving, Time Management, Attention To Detail, Food Preparation, Equipment Operation, Order Processing, Cleaning, Adaptability, Multitasking, Motor Coordination, Basic Math Skills
Specialization
Candidates must be at least 16 years old and possess strong communication skills. The role requires the ability to perform basic math and operate various equipment safely.
Pizza Makers All Shifts! (03710) at Domino's Pizza LLC
Greenfield, Massachusetts, United States - Full Time
Skills Needed
Teamwork, Willingness To Learn, Fast Paced Environment, Pizza Making
Specialization
Candidates should have an outstanding attitude and a willingness to learn and grow. No prior experience is necessary as training will be provided.
Assistant Manager(08659) - 365 N. Telluride, Mail Stop 76 at Domino's Pizza LLC
Aurora, Colorado, United States - Full Time
Skills Needed
Customer Service, Team Management, Inventory Management, Food Safety, P&L Management, Training, Communication, Problem Solving, Time Management, Attention To Detail, Operational Standards, Safety Procedures, Performance Evaluation, Staffing, Maintenance, Accountability
Specialization
Candidates should demonstrate knowledge of customer service and operational standards. Experience in a fast-paced environment and the ability to manage a team effectively are essential.
Assistant Manager(01330) - 422 Howard Street at Domino's Pizza LLC
University Place, Washington, United States - Full Time
Skills Needed
Customer Service, Team Player, Cost Control, Inventory Control, Cash Control, Food Management, Staffing, Store Cleanliness, Marketing, Profitability, Communication, Time Management, Problem Solving, Leadership, Flexibility, Driving
Specialization
Candidates should have a clean driving record, be at least 18 years old, and have a minimum of two years of driving history. They should also be friendly, team-oriented, and willing to work flexible hours, including weekends and holidays.
Experience Required
Minimum 2 year(s)
Delivery Driver(06031) - 430 Uinta Dr at Domino's Pizza LLC
Green River, Wyoming, United States - Full Time
Skills Needed
Valid Driver's License, Safe Driving Record, Navigational Skills, Communication Skills, Inventory Management, Customer Service, Mathematical Skills, Motor Coordination, Physical Stamina, Teamwork, Problem Solving, Time Management, Attention To Detail, Adaptability, Equipment Operation, Order Processing
Specialization
Candidates must be at least 18 years old with a valid driver's license and a safe driving record. They should have access to an insured vehicle and possess navigational skills to locate addresses within the delivery area.
Customer Service Rep(09225) -2201 North Tarrant Parkway at Domino's Pizza LLC
Fort Worth, Texas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Inventory Management, Cash Handling, Problem Solving, Time Management, Attention To Detail, Food Preparation, Equipment Operation, Order Processing, Cleaning, Adaptability, Multitasking, Motor Coordination, Basic Math Skills
Specialization
Candidates must be at least 16 years old and possess good communication skills. They should be able to perform basic math and handle cash accurately.
General Manager(04888) -327 Main St at Domino's Pizza LLC
Lower Salford Township, Pennsylvania, United States - Full Time
Skills Needed
Equipment Operation, Inventory Management, Customer Service, Order Processing, Communication Skills, Mathematical Skills, Motor Coordination, Computer Skills, Delivery Skills, Navigational Skills, Cleaning Skills, Product Preparation, Telephone Skills, Paperwork Completion, Stocking Skills, Time Management
Specialization
Candidates must have strong verbal, writing, and telephone skills, as well as the ability to perform basic math. They should also possess motor coordination skills and the ability to navigate delivery areas.
Delivery Driver (05821) - 5338 Atlanta Highway at Domino's Pizza LLC
Montgomery, Alabama, United States - Full Time
Skills Needed
Delivery, Teamwork, Customer Service, Navigation, Communication, Time Management, Reliability, Multitasking
Specialization
Candidates must be at least 18 years old with a valid driver's license and a clean driving record. They also need access to a reliable vehicle and should possess good navigation skills.
Delivery Driver(07008) - 4109 2nd Ave N at Domino's Pizza LLC
Great Falls, Montana, United States - Full Time
Skills Needed
Delivery, Team Oriented, Driving, Cleaning, Dependability, Vehicle Maintenance
Specialization
Candidates must be at least 18 years old with a minimum of 2 years of driving history. A good driving record and a dependable vehicle that is mostly free of damage and insured are also required.
Delivery Driver(02878) - 4608 W Fullerton Ave at Domino's Pizza LLC
Chicago, Illinois, United States - Full Time
Skills Needed
Valid Driver's License, Safe Driving Record, Navigational Skills, Customer Service, Communication Skills, Inventory Management, Teamwork, Time Management, Problem Solving, Physical Stamina, Attention To Detail, Adaptability, Basic Math Skills, Equipment Operation, Order Processing, Map Reading
Specialization
Candidates must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle. They should also have good navigational skills and the ability to work in varying weather conditions.