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Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings
Specialization
The position requires experience in service delivery management and stakeholder engagement, with a focus on process improvement and compliance. Strong analytical and communication skills are essential for managing supplier relationships and operational performance.
Experience Required
Minimum 5 year(s)
Marine - Data Analyst at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Analytical Skills, Data Querying, Data Interpretation, Business Concepts, Data Visualization, Verbal Presentation, Informal Presentation, Customer Facing, Numeracy, Finance, Statistics, Power Bi, Ms Excel, Ms Access, Vba, Sql
Specialization
Candidates must possess strong analytical skills, the ability to query and interpret data for insights, and good communication skills, including data visualization and presentation comfort in customer-facing situations. Technical proficiency in tools like Power BI, SQL, and MS Excel is required, with an A level or equivalent education being the minimum.
Experience Required
Minimum 2 year(s)
Data Specialist at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Data Management, Data Governance, Data Analysis, Reporting, Process Improvement, Stakeholder Engagement, Predictive Modeling, Data Visualization, Data Migration, Data Compliance, Pensions Industry Knowledge, Regulatory Standards, Technical Expertise, Emerging Technologies, Data Solutions, Automation
Specialization
The ideal candidate should have technical expertise in data management and analytics, along with a strong understanding of the pensions industry and regulatory environment. Experience in data governance, analysis, and process improvement is essential.
Experience Required
Minimum 2 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it implies a need for strong communication and customer service skills. A willingness to learn and develop knowledge about pension schemes is essential.
Account Executive at Willis Limited, trading as Willis Towers Watson plc 
Limerick, Munster, Ireland - Full Time
Skills Needed
Risk Management, Insurance Broking, Client Retention, New Business Development, Account Management, Sales Process, Microsoft Dynamics, Cross Selling, Relationship Building, Negotiation, Influencing Skills, Technical Expertise, Advisory, Claim Advocacy, Leadership Skills, Strategic Insight
Specialization
Candidates must have relevant experience as an Account Director/Executive in Insurance Broking, ideally holding a CIP qualification with ACII being an advantage. A proven track record in client service, account development, new business sales conversion, and strong relationship-building skills are essential.
Experience Required
Minimum 5 year(s)
Associate Director - Credit and Political Risk at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Broking, Placement Strategy, Product Development, Portfolio Management, Client Relationship Management, Negotiation, Policy Wordings, Contract Review, New Business Strategy, Problem Solving, Decision Making, Communication, Presentation Skills, Organizational Skills, Teamwork
Specialization
Candidates must have a degree level education and 5 to 7 years of experience in a financial field such as Banking, Credit analysis, or credit insurance. Essential requirements include strong problem-solving, decision-making, excellent communication, and organizational skills for working in a fast-paced team environment.
Experience Required
Minimum 5 year(s)
Senior Project Manager (12-month Fixed Term Contract) at Willis Limited, trading as Willis Towers Watson plc 
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, General Insurance, Stakeholder Management, Delivery Leadership, Risk Management, Budget Management, Cross Functional Team Leadership, Transformation Initiatives, Business Process Improvement, Vendor Management, Governance, Status Reporting, Planning, Implementation, Technical Collaboration, Agile Methodologies
Specialization
Candidates should have a strong understanding of general insurance and a proven track record in implementing mission-critical applications. They must be comfortable in fast-paced environments and adept at managing senior stakeholders.
Experience Required
Minimum 10 year(s)
Business Support Senior Analyst for Head of Operations, Europe - Health & at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Calendar Management, Travel Coordination, Document Preparation, Presentation Editing, Stakeholder Communication, Confidentiality, Data Gathering, Project Coordination, Budget Management, Expense Tracking, Process Improvement, Workflow Streamlining, Liaison, Time Management, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a Bachelor's degree or equivalent experience, with a preference for at least 7 years in administrative support, including 3 years supporting executives. Essential requirements include proficiency in MS Office, flexibility to work in hybrid scenarios and across different time shifts (APAC, EMEA, North America), and proven ability to handle highly confidential information.
Experience Required
Minimum 5 year(s)
Senior Associate - Cargo at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Cargo Insurance, Client Relationship Management, Market Development, Risk Exposure Analysis, Placement Strategy, Account Management, Negotiation, Communication, Interpersonal Skills, Rfp Response, Data Analysis, Compliance, It Skills, Excel, Word, Cross Selling
Specialization
Candidates should preferably hold ACII qualification or equivalent experience and must be fluent in English, possessing a proven track record in insurance broking or underwriting with in-depth cargo insurance knowledge. Essential skills include strong communication, negotiation, the ability to manage complex clients, and proficiency in data assimilation and IT tools like Word and Excel.
Experience Required
Minimum 5 year(s)
Trade Credit Senior Account Manager at Willis Limited, trading as Willis Towers Watson plc 
Genoa, Liguria, Italy - Full Time
Skills Needed
Client Relationship Management, Portfolio Management, Negotiation, Contract Management, Due Diligence, Commercial Development, Insurance Claims, Administrative Management, Customer Support, Trust Building, Team Support, Network Management, International Programs, Profitability Monitoring, Contract Adaptation, Customer Loyalty
Specialization
The job requires building long-term trust with clients and supporting team colleagues. Experience in managing client portfolios and handling insurance-related matters is essential.
Experience Required
Minimum 5 year(s)
Analyst - Carrier Account Manager at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Client Focused, Data Quality Management, Report Delivery, Query Management, Quality Assurance, Communication Skills, Attention To Detail, Ms Office, Ms Word, Ms Excel, Ms Access
Specialization
The ideal candidate must be comfortable in customer-facing situations, possess a strong focus on delivery, and demonstrate excellent attention to detail and quality orientation. Essential technical requirements include good proficiency in MS Office, specifically Word and Excel, with knowledge of MS Access being beneficial.
Experience Required
Minimum 2 year(s)
Business Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Requirements Elicitation, Cost Benefit Analysis, Business Process Analysis, User Training, Scrum, Collaboration, Stakeholder Engagement, Documentation, Workflow Analysis, Prototyping, Community Of Practice, Risk Management, Communication, Innovation, Problem Solving, Analytical Skills
Specialization
Candidates should have experience in gathering and analyzing information, as well as the ability to communicate effectively with stakeholders. A proactive approach to learning and supporting the BA Community of Practice is also important.
Experience Required
Minimum 2 year(s)
Associate Director - Credit and Political Risk at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Broking, Placement Strategy, Product Development, Portfolio Management, Client Relationship Management, Negotiation, Policy Wordings, Contract Review, New Business Strategy, Initiative Leadership, Industry Events Attendance, Relationship Development, Claims Coordination, Problem Solving, Decision Making
Specialization
Candidates must have a degree or master's degree and 5 to 7 years of experience in a financial field such as banking, credit analysis, or credit insurance. Essential skills include strong problem-solving, decision-making, excellent communication (written, verbal, oral, presentation), organizational skills, and the ability to work independently in a fast-paced team environment.
Experience Required
Minimum 5 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it is implied that a willingness to learn and develop skills is essential. Experience in customer service or communication may be beneficial.
Canada Pension Benefits Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Plan Administration, Pension Benefits, Quality Control, Productivity, Teamwork, Documentation, Image Processing, Record Updates, Calculations, Problem Solving, Organization, Attention To Detail, Communication, Ms Excel, Microsoft Office
Specialization
Candidates must be a graduate of Mathematics, Statistics, Finance, Accounting, or a related field, possessing strong organizational skills and attention to detail. Preferred qualifications include knowledge of benefits administration and intermediate working knowledge of MS Excel.
Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings

Industry

Financial Services

Description
The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads. This role ensures that EXL meets service level agreements (SLAs), adheres to compliance standards, and continuously improves the efficiency and effectiveness of the process. Key Responsibilities · Service Delivery Management o Monitor and drive daily operation performance through metrics and feedback channels for lessons learned and improvements. o Drive the resolution of operational recurring crises, escalations and systemic issues. Determine root cause to prevent reoccurrence. Responsible for guiding sub-process EXL COE Lead/SMEs to suitable resolutions. o Monitor, align on prioritisation and coordinate required activities to deploy technology fixes and changes for P2P services with EXL service delivery, Group IT and Treasury teams. o Support the building and maintenance of supplier enablement, master data accuracy and vendor relationships with EXL and collaboration with Business Supplier Owners. o Monitor and oversee EXLs management of any supplier disputes ensuring clear and timely communication and service recovery. o Monitor service delivery adherence to internal controls, financial policies and regulatory compliance for Accounts Payable process activities. · Stakeholder Engagement o Serve as the central point of contact for EXL service delivery of Accounts Payable processes; facilitate regular issue resolution meetings and manage when required coordination with EXL service delivery, Controllership, Group IT and Treasury teams. o Responsible for managing sub governance meetings with functional teams (EXL COE Leads) to discuss regular performance review, issue resolution and continuous improvement sessions and feed inputs into management and strategic forums. · Process Improvement and Transformation o Proactively identify opportunities for continuous improvement across all P2P services, with a balanced concept of cost efficiency and service effectiveness. o Track and analyze exceptions to standard processes and raise initiatives to standardize them globally. o Management of continuous improvement initiatives, operationalizing processes due to technology, operating model enhancements and/or GAAP/Regulatory changes and transition of new volumes and services to EXL. Including o Overall project management, process documentation, service delivery team readiness, Service Level Agreements (SLA) and knowledge transfer. o Responsible for partnering with P2P process owners/SMEs and leads to drive or manage implementation of approved process changes and new services. o Responsible for partnering with enabling functions when applicable. o Responsible for communicating outcomes and progress to relevant stakeholders.

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Responsibilities
The role involves overseeing the delivery and performance of outsourced procurement and accounts payable operations while ensuring compliance with service level agreements. It also includes monitoring operational performance and driving continuous improvement initiatives.
Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings
Specialization
The position requires experience in service delivery management and stakeholder engagement, with a focus on process improvement and compliance. Strong analytical and communication skills are essential for managing supplier relationships and operational performance.
Experience Required
Minimum 5 year(s)
Marine - Data Analyst at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Analytical Skills, Data Querying, Data Interpretation, Business Concepts, Data Visualization, Verbal Presentation, Informal Presentation, Customer Facing, Numeracy, Finance, Statistics, Power Bi, Ms Excel, Ms Access, Vba, Sql
Specialization
Candidates must possess strong analytical skills, the ability to query and interpret data for insights, and good communication skills, including data visualization and presentation comfort in customer-facing situations. Technical proficiency in tools like Power BI, SQL, and MS Excel is required, with an A level or equivalent education being the minimum.
Experience Required
Minimum 2 year(s)
Data Specialist at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Data Management, Data Governance, Data Analysis, Reporting, Process Improvement, Stakeholder Engagement, Predictive Modeling, Data Visualization, Data Migration, Data Compliance, Pensions Industry Knowledge, Regulatory Standards, Technical Expertise, Emerging Technologies, Data Solutions, Automation
Specialization
The ideal candidate should have technical expertise in data management and analytics, along with a strong understanding of the pensions industry and regulatory environment. Experience in data governance, analysis, and process improvement is essential.
Experience Required
Minimum 2 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it implies a need for strong communication and customer service skills. A willingness to learn and develop knowledge about pension schemes is essential.
Account Executive at Willis Limited, trading as Willis Towers Watson plc 
Limerick, Munster, Ireland - Full Time
Skills Needed
Risk Management, Insurance Broking, Client Retention, New Business Development, Account Management, Sales Process, Microsoft Dynamics, Cross Selling, Relationship Building, Negotiation, Influencing Skills, Technical Expertise, Advisory, Claim Advocacy, Leadership Skills, Strategic Insight
Specialization
Candidates must have relevant experience as an Account Director/Executive in Insurance Broking, ideally holding a CIP qualification with ACII being an advantage. A proven track record in client service, account development, new business sales conversion, and strong relationship-building skills are essential.
Experience Required
Minimum 5 year(s)
Associate Director - Credit and Political Risk at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Broking, Placement Strategy, Product Development, Portfolio Management, Client Relationship Management, Negotiation, Policy Wordings, Contract Review, New Business Strategy, Problem Solving, Decision Making, Communication, Presentation Skills, Organizational Skills, Teamwork
Specialization
Candidates must have a degree level education and 5 to 7 years of experience in a financial field such as Banking, Credit analysis, or credit insurance. Essential requirements include strong problem-solving, decision-making, excellent communication, and organizational skills for working in a fast-paced team environment.
Experience Required
Minimum 5 year(s)
Senior Project Manager (12-month Fixed Term Contract) at Willis Limited, trading as Willis Towers Watson plc 
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, General Insurance, Stakeholder Management, Delivery Leadership, Risk Management, Budget Management, Cross Functional Team Leadership, Transformation Initiatives, Business Process Improvement, Vendor Management, Governance, Status Reporting, Planning, Implementation, Technical Collaboration, Agile Methodologies
Specialization
Candidates should have a strong understanding of general insurance and a proven track record in implementing mission-critical applications. They must be comfortable in fast-paced environments and adept at managing senior stakeholders.
Experience Required
Minimum 10 year(s)
Business Support Senior Analyst for Head of Operations, Europe - Health & at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Calendar Management, Travel Coordination, Document Preparation, Presentation Editing, Stakeholder Communication, Confidentiality, Data Gathering, Project Coordination, Budget Management, Expense Tracking, Process Improvement, Workflow Streamlining, Liaison, Time Management, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a Bachelor's degree or equivalent experience, with a preference for at least 7 years in administrative support, including 3 years supporting executives. Essential requirements include proficiency in MS Office, flexibility to work in hybrid scenarios and across different time shifts (APAC, EMEA, North America), and proven ability to handle highly confidential information.
Experience Required
Minimum 5 year(s)
Senior Associate - Cargo at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Cargo Insurance, Client Relationship Management, Market Development, Risk Exposure Analysis, Placement Strategy, Account Management, Negotiation, Communication, Interpersonal Skills, Rfp Response, Data Analysis, Compliance, It Skills, Excel, Word, Cross Selling
Specialization
Candidates should preferably hold ACII qualification or equivalent experience and must be fluent in English, possessing a proven track record in insurance broking or underwriting with in-depth cargo insurance knowledge. Essential skills include strong communication, negotiation, the ability to manage complex clients, and proficiency in data assimilation and IT tools like Word and Excel.
Experience Required
Minimum 5 year(s)
Trade Credit Senior Account Manager at Willis Limited, trading as Willis Towers Watson plc 
Genoa, Liguria, Italy - Full Time
Skills Needed
Client Relationship Management, Portfolio Management, Negotiation, Contract Management, Due Diligence, Commercial Development, Insurance Claims, Administrative Management, Customer Support, Trust Building, Team Support, Network Management, International Programs, Profitability Monitoring, Contract Adaptation, Customer Loyalty
Specialization
The job requires building long-term trust with clients and supporting team colleagues. Experience in managing client portfolios and handling insurance-related matters is essential.
Experience Required
Minimum 5 year(s)
Analyst - Carrier Account Manager at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Client Focused, Data Quality Management, Report Delivery, Query Management, Quality Assurance, Communication Skills, Attention To Detail, Ms Office, Ms Word, Ms Excel, Ms Access
Specialization
The ideal candidate must be comfortable in customer-facing situations, possess a strong focus on delivery, and demonstrate excellent attention to detail and quality orientation. Essential technical requirements include good proficiency in MS Office, specifically Word and Excel, with knowledge of MS Access being beneficial.
Experience Required
Minimum 2 year(s)
Business Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Requirements Elicitation, Cost Benefit Analysis, Business Process Analysis, User Training, Scrum, Collaboration, Stakeholder Engagement, Documentation, Workflow Analysis, Prototyping, Community Of Practice, Risk Management, Communication, Innovation, Problem Solving, Analytical Skills
Specialization
Candidates should have experience in gathering and analyzing information, as well as the ability to communicate effectively with stakeholders. A proactive approach to learning and supporting the BA Community of Practice is also important.
Experience Required
Minimum 2 year(s)
Associate Director - Credit and Political Risk at Willis Limited, trading as Willis Towers Watson plc 
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Broking, Placement Strategy, Product Development, Portfolio Management, Client Relationship Management, Negotiation, Policy Wordings, Contract Review, New Business Strategy, Initiative Leadership, Industry Events Attendance, Relationship Development, Claims Coordination, Problem Solving, Decision Making
Specialization
Candidates must have a degree or master's degree and 5 to 7 years of experience in a financial field such as banking, credit analysis, or credit insurance. Essential skills include strong problem-solving, decision-making, excellent communication (written, verbal, oral, presentation), organizational skills, and the ability to work independently in a fast-paced team environment.
Experience Required
Minimum 5 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it is implied that a willingness to learn and develop skills is essential. Experience in customer service or communication may be beneficial.
Canada Pension Benefits Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Plan Administration, Pension Benefits, Quality Control, Productivity, Teamwork, Documentation, Image Processing, Record Updates, Calculations, Problem Solving, Organization, Attention To Detail, Communication, Ms Excel, Microsoft Office
Specialization
Candidates must be a graduate of Mathematics, Statistics, Finance, Accounting, or a related field, possessing strong organizational skills and attention to detail. Preferred qualifications include knowledge of benefits administration and intermediate working knowledge of MS Excel.