JOB SUMMARY:

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

3. PATIENT EXPERIENCE & SUPPORT

• Serve as the primary contact for patient inquiries, concerns, and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows, procedures, and digital health tools.

REQUIREMENTS

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• 2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
• Fluency in English (Arabic is an advantage).