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Hospitality Jobs in Canada

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Guest Relations Manager at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Guest Relations, Leadership, Communication, Organizational Planning, Problem Solving, Team Management, Customer Service, Concierge Services, Butler Services, Event Coordination, Budget Management, Training And Development, Multilingual Communication, Front Office Operations, Innovative Guest Programs, Cultural Awareness
Specialization
Candidates must have a minimum of 5 years of relevant experience, including at least 3 years in a management role at an ultra-luxury resort. A degree in Tourism & Hotel Management is required, along with fluency in three languages including English.
Experience Required
Minimum 5 year(s)
Mechanic at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Mechanical Engineering, Diagnostic Testing, Troubleshooting, Preventive Maintenance, Generator Systems, Analytical Skills, Problem Solving, Communication Skills, Collaboration Skills, Organizational Skills, Time Management, Health And Safety, Interpersonal Skills, Proactive Approach, Teamwork, Flexibility
Specialization
Candidates should have a minimum of two years' experience as a mechanical technician and a certificate or diploma in a related field. Proficiency in mechanical design and diagnostic testing software, along with strong analytical and problem-solving skills, is essential.
Experience Required
Minimum 2 year(s)
Senior Technician - Electrical at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Electrical Systems, Maintenance, Repair, Air Conditioning, Refrigeration, Building Maintenance, Plumbing, Preventative Maintenance, Problem Solving, Teamwork, Interpersonal Skills, Mentoring, Safety Practices, Efficiency, Communication, Consumption Reporting
Specialization
Candidates should possess a diploma or trade certificate in their area of expertise and have a minimum of 3 years of relevant experience. Proficiency in all aspects of electrical systems and the ability to work independently are essential.
Experience Required
Minimum 2 year(s)
Wedding and Conference Services Manager at Accor
Lake Louise, Alberta, Canada - Full Time
Skills Needed
Event Management, Guest Centric, Detail Driven, Creative, Operational Precision, Client Experience, Cross Functional Coordination, Communication, Problem Solving, Financial Understanding, Contract Management, Site Inspections, Team Collaboration, Customer Satisfaction, Floor Plan Creation, Software Proficiency
Specialization
Candidates should have a strong passion for weddings and at least 2 years of experience in events or wedding management. A degree in Hospitality Management is an asset, along with proficiency in relevant software.
Experience Required
Minimum 2 year(s)
Housekeeping Opportunities - (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Guest Service, Housekeeping Experience, Communication Skills, Organizational Skills, Interpersonal Skills, Problem Solving, Reliability, Teamwork, Attention To Detail, Physical Fitness, Ability To Work Under Pressure
Specialization
Previous guest service and/or housekeeping experience is preferred. Strong communication, organizational skills, and the ability to work well under pressure are essential.
Reservation & Royal Service Manager Full-time at Accor
Victoria, British Columbia, Canada - Full Time
Skills Needed
Front Office Management, Leadership Skills, Organizational Skills, Critical Thinking, Communication Skills, Teamwork, Statistical Analysis, Guest Service, Revenue Management, Problem Solving, Training, Sop Development, Emergency Procedures, Performance Reviews, Time Management, Adaptability
Specialization
Candidates should have a minimum of 2 years of experience in a Front Office Management role with strong supervisory and leadership skills. A university or college degree in Hotel Management or a related discipline is preferred, along with advanced knowledge of Property Management Systems and excellent communication skills.
Experience Required
Minimum 2 year(s)
Laundry Attendant at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Laundry Processing, Attention To Detail, Interpersonal Skills, Chemical Handling, Equipment Maintenance, Organizational Skills, Grooming Standards, Valet Services
Specialization
Candidates should have a minimum of 2 years of experience in a similar role within the hospitality industry. Secondary education is required, along with strong interpersonal skills and attention to detail.
Experience Required
Minimum 2 year(s)
Commis.e Fairmont Or, Temps partiel (H/F/D) at Accor
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication, Attention To Detail, Teamwork, Organization, Initiative, Adaptability, Diplomacy
Specialization
Candidates must have at least 6 months of relevant experience in hospitality and demonstrate excellent communication skills in both French and English. Attention to detail, professionalism, and the ability to work under pressure are essential.
Senior Food and Beverage Manager - InterContinental Los Angeles Downtown at IHG Career
, , Canada - Full Time
Skills Needed
Food And Beverage Management, Guest Experience, Financial Management, Staff Training, Inventory Management, Problem Solving, Communication Skills, Leadership, Regulatory Compliance, Marketing, Customer Service, Team Development, Operational Efficiency, Conflict Resolution, Safety Regulations, Sales Promotions
Specialization
Some college and/or advanced training in food and beverage management plus 2 years of related experience is required. A bachelor's degree in Hotel Management or a related field is preferred, and fluency in English is necessary.
Experience Required
Minimum 2 year(s)
Accounts Payable Specialist- Toronto at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Accounts Payable, Reconciliation, Vendor Management, Data Entry, Microsoft Office, Microsoft Excel, Customer Service, Communication Skills, Organizational Skills, Problem Solving, Attention To Detail, Time Management, Self Starter, Flexibility, Administrative Duties
Specialization
Candidates should have 1-3 years of experience in a similar administrative or restaurant operations capacity, along with a college diploma or bachelor's degree in Accounting, Finance, or Business Administration. Practical knowledge of Microsoft Office applications and advanced Excel functions is also required.
Host, Reign Restaurant & Bar (Full-Time) at Accor
Toronto, Ontario, Canada - Full Time
Skills Needed
Interpersonal Skills, Team Player, Multi Tasking, Smart Serve, Open Table
Specialization
Previous work experience in a restaurant or food and beverage setting is required. Excellent interpersonal skills and the ability to multitask in a high-volume environment are essential.
Senior Cook - Sixty-Eight at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Fine Dining, Event Kitchens, Organizational Skills, Mentoring, Attention To Detail, Cooking Techniques, Knife Handling, Food Safety, Sanitation, Team Player, Flexibility, Recipe Following, Portion Control, Fifo Method, Calm Under Pressure, Delivery Management
Specialization
Candidates should have 2-3 years of cooking experience in a fast-paced environment and a culinary diploma or degree is considered an asset. Strong cooking techniques, ability to take direction, and valid Food Handler Certification are preferred.
Experience Required
Minimum 2 year(s)
Guest Relations Manager at Accor
Baie-Sainte-Anne, New Brunswick, Canada -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Leadership, Communication, Organizational Planning, Problem Solving, Team Management, Customer Service, Concierge Services, Butler Services, Event Coordination, Budget Management, Training and Development, Multilingual Communication, Front Office Operations, Innovative Guest Programs, Cultural Awareness

Industry

Hospitality

Description
Company Description Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity. Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself. Job Description PURPOSE OF POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. Ensuring effective leadership of key front office guest contact heartists. KEY ROLES & RESPONSIBILITIES Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through guest recognition and prompt cordial attention. Leader in charge of all butlers and the effective coordination of shift times in line with their assigned guests. In addition, responsible for ensuring effective re-assignment of their contact with the guest when they are off shift or on days off. Leader in charge of concierge department including concierge agents and telephones / operator ensuring adequate coverage across all operational hours. In the event that there is not coverage then coordination with front office colleagues for coverage on concierge and phone desk. Monitor guest relations personnel to ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Meet and greet VIP guests personally. Coordinate with Concierge, Butler and Raffles Inc for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations . Oversee maintenance of efficient repeat guest history system. Promote Inter-Hotel sales and in-house facilities. Prepare welcome letters for regular guests and VIP guests Oversee and monitor butler pre-arrival contact. Ensuring that all guests receive a pre-arrival email or phone call from the assigned butler at a minimum five days before arrival. Coordinate the communication from assigned butler and their contact with pre-arrival guests through to other departments to ensure bookings are confirmed and guests receive confirmation. Attend to special requests by guests as and when required. Handle guest complaints and refer them as necessary, follow up on corrective action. Compile, analyze and control guest relations’ amenity costs and budgets. Schedule and attend weekly management cocktail party. Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests; inspect all VIP rooms prior to arrival. Prepare requisitions for amenities on a timely basis. Organize and conduct regular meetings for all Guest Relations staff, Butler and Raffles Inc staff to facilitate communications and smooth operations. Work with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: Plan for future staffing needs and recruit in line with company guidelines Prepare and administer detailed induction program for new staff Maintain and implement a comprehensive and current set of departmental standards Analyze training needs of Guest Relations staff and implement training programs Conduct formal probation and performance appraisal discussions Coach, counsel, discipline staff and provide constructive feedback Appraise appearance, discipline and efficiency of all staff under direct supervision Prepare efficient work and vacation schedule for Guest Relations Staff, taking into consideration project occupancy and forecasts and any large group movements Work with Superior in preparing and managing the department’s budget; control and monitor departmental costs on an ongoing basis to ensure performance against budget Adhere to OH&S policies and ensure direct reports do the same. Perform related duties and special projects assigned. Consistently monitor the guest journey and touchpoints to ensure in line with Raffles brand standards. Make recommendations to Resort Manager on innovative touchpoints, such as local welcome drink, in room amenities and thoughtful touches that are consistent with ultra luxury guests. For VVIP ensure pre arrival experience is personally managed. This includes all suite arrival guests, Platinum Accor members, Villa 301, high net worth, royalty, celebrity and dignitaries. Allocate butlers accordingly based on language of guests and preferences / interests. Ensure for return guests where possible and if the heartiest is still employed, has the same butler. Effectively prepare a yearly leave calendar and ensure there are black out dates whereby all butlers and concierge heartists are on duty during peak period (festive season, easter for example). Ensure effective communication with Front Office operational departments at all levels from Duty Manager, GSA to driver. Schedule and lead a fortnightly ACDC meeting with key departments (Reservations, Food & beverage, front office operational leaders, housekeeping and kitchen) to highlight VIP and special care guests. To ensure planning is optimized and the resort is prepared for the arrival and ready for anticipatory service. Monitor reservations incoming and identify potential VIP guest arrivals. Prepare a weekly summary with guest information and photos prior to arrival (7 days out) to allow necessary time for departments to assist with bespoke experiences. In charge of innovation for guest experience. Propose and implement innovative guest experience programs and initiatives that are in line with trends for ultra luxury resort destinations. PERSONAL ATTRIBUTES Fluent in three languages from our key geo source markets (preferably Russia, Germany, France, Spain, Italy, China) including English as one of the three languages. Must have prior experience managing programs or itineraries in a similar capacity for a resort with an ADR of US$1500 plus per night. Therefore being capable of engaging with cliental at this level. Exceptional organizational planning skill. Proven experience in implementing innovative guest programs. Full drivers license. Excellent leadership & communication skills; ability to manage a multi-cultural team. High level of integrity, enthusiasm, dedication, support for continuous improvement. Flexible management style to meet the challenges of a changing work environment. Good knowledge of Front Office Operations including Opera. Self starter, coach and mentor who can motivate the entire Team to perform their best EXPERIENCE Minimum 5 years’ relevant experience with at least 3 year at a management level at an ultra luxury five star resort with a luxury brand International experience in a key competitor resort market, to understand ultra luxury global resort experiences and expectations of guests of this caliber Qualifications QUALIFICATIONS Degree from School for Tourism & Hotel Management

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Responsibilities
The Guest Relations Manager oversees all aspects of guest relations to maximize guest satisfaction and leads the front office guest contact team. Responsibilities include managing butlers and concierge services, monitoring guest interactions, and ensuring personalized service for VIP guests.
Guest Relations Manager at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Guest Relations, Leadership, Communication, Organizational Planning, Problem Solving, Team Management, Customer Service, Concierge Services, Butler Services, Event Coordination, Budget Management, Training And Development, Multilingual Communication, Front Office Operations, Innovative Guest Programs, Cultural Awareness
Specialization
Candidates must have a minimum of 5 years of relevant experience, including at least 3 years in a management role at an ultra-luxury resort. A degree in Tourism & Hotel Management is required, along with fluency in three languages including English.
Experience Required
Minimum 5 year(s)
Mechanic at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Mechanical Engineering, Diagnostic Testing, Troubleshooting, Preventive Maintenance, Generator Systems, Analytical Skills, Problem Solving, Communication Skills, Collaboration Skills, Organizational Skills, Time Management, Health And Safety, Interpersonal Skills, Proactive Approach, Teamwork, Flexibility
Specialization
Candidates should have a minimum of two years' experience as a mechanical technician and a certificate or diploma in a related field. Proficiency in mechanical design and diagnostic testing software, along with strong analytical and problem-solving skills, is essential.
Experience Required
Minimum 2 year(s)
Senior Technician - Electrical at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Electrical Systems, Maintenance, Repair, Air Conditioning, Refrigeration, Building Maintenance, Plumbing, Preventative Maintenance, Problem Solving, Teamwork, Interpersonal Skills, Mentoring, Safety Practices, Efficiency, Communication, Consumption Reporting
Specialization
Candidates should possess a diploma or trade certificate in their area of expertise and have a minimum of 3 years of relevant experience. Proficiency in all aspects of electrical systems and the ability to work independently are essential.
Experience Required
Minimum 2 year(s)
Wedding and Conference Services Manager at Accor
Lake Louise, Alberta, Canada - Full Time
Skills Needed
Event Management, Guest Centric, Detail Driven, Creative, Operational Precision, Client Experience, Cross Functional Coordination, Communication, Problem Solving, Financial Understanding, Contract Management, Site Inspections, Team Collaboration, Customer Satisfaction, Floor Plan Creation, Software Proficiency
Specialization
Candidates should have a strong passion for weddings and at least 2 years of experience in events or wedding management. A degree in Hospitality Management is an asset, along with proficiency in relevant software.
Experience Required
Minimum 2 year(s)
Housekeeping Opportunities - (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Guest Service, Housekeeping Experience, Communication Skills, Organizational Skills, Interpersonal Skills, Problem Solving, Reliability, Teamwork, Attention To Detail, Physical Fitness, Ability To Work Under Pressure
Specialization
Previous guest service and/or housekeeping experience is preferred. Strong communication, organizational skills, and the ability to work well under pressure are essential.
Reservation & Royal Service Manager Full-time at Accor
Victoria, British Columbia, Canada - Full Time
Skills Needed
Front Office Management, Leadership Skills, Organizational Skills, Critical Thinking, Communication Skills, Teamwork, Statistical Analysis, Guest Service, Revenue Management, Problem Solving, Training, Sop Development, Emergency Procedures, Performance Reviews, Time Management, Adaptability
Specialization
Candidates should have a minimum of 2 years of experience in a Front Office Management role with strong supervisory and leadership skills. A university or college degree in Hotel Management or a related discipline is preferred, along with advanced knowledge of Property Management Systems and excellent communication skills.
Experience Required
Minimum 2 year(s)
Laundry Attendant at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Laundry Processing, Attention To Detail, Interpersonal Skills, Chemical Handling, Equipment Maintenance, Organizational Skills, Grooming Standards, Valet Services
Specialization
Candidates should have a minimum of 2 years of experience in a similar role within the hospitality industry. Secondary education is required, along with strong interpersonal skills and attention to detail.
Experience Required
Minimum 2 year(s)
Commis.e Fairmont Or, Temps partiel (H/F/D) at Accor
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication, Attention To Detail, Teamwork, Organization, Initiative, Adaptability, Diplomacy
Specialization
Candidates must have at least 6 months of relevant experience in hospitality and demonstrate excellent communication skills in both French and English. Attention to detail, professionalism, and the ability to work under pressure are essential.
Senior Food and Beverage Manager - InterContinental Los Angeles Downtown at IHG Career
, , Canada - Full Time
Skills Needed
Food And Beverage Management, Guest Experience, Financial Management, Staff Training, Inventory Management, Problem Solving, Communication Skills, Leadership, Regulatory Compliance, Marketing, Customer Service, Team Development, Operational Efficiency, Conflict Resolution, Safety Regulations, Sales Promotions
Specialization
Some college and/or advanced training in food and beverage management plus 2 years of related experience is required. A bachelor's degree in Hotel Management or a related field is preferred, and fluency in English is necessary.
Experience Required
Minimum 2 year(s)
Accounts Payable Specialist- Toronto at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Accounts Payable, Reconciliation, Vendor Management, Data Entry, Microsoft Office, Microsoft Excel, Customer Service, Communication Skills, Organizational Skills, Problem Solving, Attention To Detail, Time Management, Self Starter, Flexibility, Administrative Duties
Specialization
Candidates should have 1-3 years of experience in a similar administrative or restaurant operations capacity, along with a college diploma or bachelor's degree in Accounting, Finance, or Business Administration. Practical knowledge of Microsoft Office applications and advanced Excel functions is also required.
Host, Reign Restaurant & Bar (Full-Time) at Accor
Toronto, Ontario, Canada - Full Time
Skills Needed
Interpersonal Skills, Team Player, Multi Tasking, Smart Serve, Open Table
Specialization
Previous work experience in a restaurant or food and beverage setting is required. Excellent interpersonal skills and the ability to multitask in a high-volume environment are essential.
Senior Cook - Sixty-Eight at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Fine Dining, Event Kitchens, Organizational Skills, Mentoring, Attention To Detail, Cooking Techniques, Knife Handling, Food Safety, Sanitation, Team Player, Flexibility, Recipe Following, Portion Control, Fifo Method, Calm Under Pressure, Delivery Management
Specialization
Candidates should have 2-3 years of cooking experience in a fast-paced environment and a culinary diploma or degree is considered an asset. Strong cooking techniques, ability to take direction, and valid Food Handler Certification are preferred.
Experience Required
Minimum 2 year(s)