LET YOUR PASSION FOR DISCOVERY BECOME A CAREER. EXPLORE, DISCOVER, SHARE, AND INSPIRE AT ST. PANCRAS LONDON

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

POSITION SUMMARY:

As the Event Sales Manager at St. Pancras London, we are looking for a dynamic and results-driven professional with a passion for hospitality and events to join our team.
In this role, you will be responsible for proactively identifying and pursuing business opportunities across meetings, conferences, group bookings, and special events. Building and maintaining strong relationships with clients, event planners, and corporate partners will be essential to your success.
You will play a key role in the sales and strategic planning of the hotel’s event spaces, developing and implementing effective sales strategies to meet and exceed departmental revenue targets.
From initial enquiry to event execution, you will oversee the entire process, ensuring exceptional service standards are upheld and coordinating seamlessly with all hotel departments to deliver flawless events.

Responsibilities: Here’s what your journey with us entails

• Oversees the Event Sales process and related staff to maximise revenue opportunities through a focus on customer response time, high customer service levels and compliance with Event Management Operating Standards to ensure brand equity.
• Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.
• Builds the unit’s top line revenue by focusing on effective conversion of group & event enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.
• Maximizes revenue opportunities by working with operations to develop new offerings and packages.
• To be confident in sharing and updating hotel strategy team on the group & catering forecast and updates on key bookings.
• Manages the daily operation of Event Sales to achieve or exceed budget expectations. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis.
• May work with highly complex or high-profile groups when financial impact will be significant.
• Responsible for planning events, and maintaining client relations during the event planning process
• Effectively manages client budgets to maximize revenue and meet client needs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates receive on-going training to understand guest expectations.
• Have a sound knowledge and understanding of all hotel facilities (e.g. meeting room setups, menus, accommodation.
• Maintain an effective and organised filling on all confirmed bookings.
• Follows all hotel and company policies and procedures.
• Carry out other duties as may be required to support hotel operations to provide total guest satisfaction.
• Utilise all company resources available to maximise revenues (e.g. Marriott Bonvoy, Lead Referral Programs, 3rd Party channels)
• Resolicit all business opportunities

QUALIFICATIONS:

• Minimum of 1 year of experience in a similar role
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Passion for delivering excellence in customer service.

• Oversees the Event Sales process and related staff to maximise revenue opportunities through a focus on customer response time, high customer service levels and compliance with Event Management Operating Standards to ensure brand equity.
• Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.
• Builds the unit’s top line revenue by focusing on effective conversion of group & event enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.
• Maximizes revenue opportunities by working with operations to develop new offerings and packages.
• To be confident in sharing and updating hotel strategy team on the group & catering forecast and updates on key bookings.
• Manages the daily operation of Event Sales to achieve or exceed budget expectations. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis.
• May work with highly complex or high-profile groups when financial impact will be significant.
• Responsible for planning events, and maintaining client relations during the event planning process
• Effectively manages client budgets to maximize revenue and meet client needs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates receive on-going training to understand guest expectations.
• Have a sound knowledge and understanding of all hotel facilities (e.g. meeting room setups, menus, accommodation.
• Maintain an effective and organised filling on all confirmed bookings.
• Follows all hotel and company policies and procedures.
• Carry out other duties as may be required to support hotel operations to provide total guest satisfaction.
• Utilise all company resources available to maximise revenues (e.g. Marriott Bonvoy, Lead Referral Programs, 3rd Party channels)
• Resolicit all business opportunitie