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Guest Service Agent at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Positive Attitude
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
eCommerce & Distribution Executive at Minor International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Electronic Distribution, E Commerce, Revenue Management, Pricing Strategy, Channel Management, Seo, Sem, Content Management, Business Intelligence, Digital Marketing, Project Management, Data Analysis, Communication, Collaboration, Hospitality, Customer Experience
Specialization
Candidates should have experience in electronic distribution and e-commerce strategies, along with strong analytical skills. Familiarity with digital marketing practices and revenue management is essential.
Experience Required
Minimum 2 year(s)
Casual Food & Beverage Attendants at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Team Player, Positive Attitude, Flexibility
Specialization
Previous hospitality or customer service experience is highly regarded. Strong communication skills and a passion for service are essential.
Sales Manager - Mercure Perth on Hay at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Sales, Hospitality, Customer Relationships, Event Management, Business Development, Communication, Interpersonal Skills, Revenue Maximization, Account Management, Corporate Accommodation, Mice, Strategic Initiatives, Client Satisfaction, Hotel Operations, Results Driven, Relationship Building
Specialization
Experience in utilizing multiple mediums to communicate and build relationships with clients is essential. A strong focus on hotel operations and a results-driven attitude are also required.
Experience Required
Minimum 2 year(s)
Portfolio Director of People & Culture at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
People Strategy, Leadership Coaching, Talent Planning, Employee Advocacy, Diversity, Equity, Inclusion, Esg Leadership, Relationship Building, Coaching, Development, Hospitality, Workforce Planning, Industrial Relations, Workers' Compensation, High Performing Cultures
Specialization
Candidates should have proven experience in multi-site or regional roles, ideally within hospitality or service industries, along with deep knowledge of Australian employment law. A passion for people development and experience in ESG and DEI implementation are highly regarded.
Experience Required
Minimum 5 year(s)
Chief Engineer at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Leadership, Preventative Maintenance, Project Management, Communication, Relationship Building, Budget Management, Team Mentoring, Hospitality, Safety, Sustainability
Specialization
Candidates must have a trade qualification in electrical, mechanical, or a related engineering field, along with proven leadership experience in a complex environment. Strong business acumen and a passion for hospitality, safety, and sustainability are essential.
Experience Required
Minimum 5 year(s)
Food & Beverage Attendants at Minor International
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Professional Presentation, Passion For Wellness, Flexibility
Specialization
Previous experience in hospitality or customer service is preferred, along with RSA certification. Excellent communication skills and a passion for wellness and guest service are essential.
Guest Service Agent - Part Time at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Food & Beverage Attendants - Part Time at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Hospitality, Proactive Approach, Creativity, Knowledge Of Menus, Wine Pairing, Event Setup, Upselling, Engagement With Guests, Time Management, Resilience
Specialization
A current RSA Certificate is essential for all roles, along with a positive attitude and genuine passion for hospitality. Strong communication skills and the ability to work in a fast-paced environment are also required.
Assistant Food & Beverage Manager at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Team Leadership, Budgeting, Inventory Management, Food Safety, Sanitation Standards, Communication, Organizational Skills, Problem Solving, Training, Performance Monitoring, Event Planning, Flexibility, Interpersonal Skills
Specialization
Candidates should have a degree or diploma in Hospitality Management or a related field and a minimum of 2+ years of experience in food and beverage operations. Strong leadership, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Conference & Events Coordinator at Minor International
Sunshine Coast, Queensland, Australia - Full Time
Skills Needed
Event Planning, Sales, Communication, Attention To Detail, Time Management, Problem Solving, Collaboration, Professional Presentation, Flexibility, Hospitality
Specialization
Candidates should have at least 6 months of experience in a similar role within tourism or hospitality. Strong sales skills, excellent communication, and a genuine passion for hospitality are essential.
Guest Service Agent at Minor International
Bulga, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Professional Presentation, Positive Attitude, Friendliness, Approachability, Flexibility, Passion For Wellness
Specialization
Previous experience in hospitality or customer service is preferred. Strong communication skills and a positive, friendly attitude are essential for this role.
Multi-Property Reservations Supervisor at Courtyard by Marriott Somerset KY
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hospitality, Guest Experience, Operational Excellence, Leadership, Training, Communication, Analytical Skills, Problem Solving, Multitasking, Time Management, Group Bookings, Rate Management, Billing Processes, Team Player, Professionalism, Empathy
Specialization
Previous experience in Reservations or Front Office within a luxury hotel environment is required. Strong understanding of hotel systems and excellent leadership skills are essential.
Experience Required
Minimum 2 year(s)
Restaurant Supervisor - The Wickaninnish Inn at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Guest Service, Leadership, Communication, Multi Tasking, Food And Beverage Knowledge, Wine Knowledge, Attention To Detail, Team Development, Financial Management, Pos Systems, Training, Relationship Building, Calm Demeanor, Innovative Thinking, Continuous Improvement, Hospitality
Specialization
The ideal candidate will have at least 1 year of supervisory experience and 3 years of fine dining experience. A passion for hospitality, strong guest service skills, and a commitment to excellence are essential.
Experience Required
Minimum 2 year(s)
Assistant Restaurant & Bar Manager | Full Time | Crowne Plaza Melbourne at IHG Career
, , Australia - Full Time
Skills Needed
Leadership, Guest Engagement, Conflict Resolution, Attention To Detail, Cocktail Knowledge, Wine Knowledge, Food Pairing, Inventory Management, Payroll Management, Team Development, Operational Excellence, Problem Solving, Service Excellence, Coaching, Compliance, Hospitality
Specialization
Candidates should have proven leadership experience in a high-volume restaurant or bar environment and excellent guest engagement skills. A valid VIC RSA certification is essential, along with flexibility to work a rotating roster.
Experience Required
Minimum 2 year(s)
Host at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Communication, Interpersonal Skills, Organisational Skills, Multitasking, Reservation Systems, Pos Systems, Hospitality, Guest Service
Specialization
Candidates should have two years of previous experience as a host in a luxury or lifestyle establishment and possess excellent communication and interpersonal skills. Strong organisational skills and the ability to multitask under pressure are also essential.
Experience Required
Minimum 2 year(s)
Porter at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Luggage Handling, Communication, Local Knowledge, Teamwork, Time Management, Attention To Detail
Specialization
Previous experience in a hotel or serviced apartments is preferred, along with good English communication skills. A strong focus on hotel operations and the ability to work various shifts is essential.
Guest Experience Executive at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Guest Experience, Communication, Interpersonal Skills, Conflict Resolution, Attention To Detail, Professional Presentation, Rapport Building, Hospitality, Loyalty Programs, Data Analysis, Service Excellence, Team Collaboration, Executive Support, Vip Engagement, Brand Standards, Guest Feedback Management
Specialization
Candidates should have at least 2 years of experience in a similar role, preferably in the hospitality industry. Strong knowledge of Opera PMS and exceptional communication skills are essential.
Experience Required
Minimum 2 year(s)
Join Our Resort Team – Multiple Positions Available at Accor
Noosa Heads, Queensland, Australia - Full Time
Skills Needed
Hospitality, Luxury Guest Experiences, English Communication, Team Oriented, Professional Presentation, Positive Attitude
Specialization
Candidates should have a passion for hospitality and strong English communication skills. Flexibility for weekend and public holiday work is essential.
Front Office Roles - Guest Service Agent & Concierge at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Organizational Skills, Attention To Detail, Teamwork, Flexibility, Professionalism, Guest Focused Attitude, Valet Parking, Activity Bookings, Health & Safety Standards, Reservation Systems, Luggage Assistance, Upselling, Promoting Facilities
Specialization
Previous customer service or hotel reception experience is preferred, along with strong communication skills. A friendly, professional attitude and flexibility to work varied shifts are essential.
Guest Service Agent at Minor International
Mackay, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

46.73

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Resolution, Attention to Detail, Hospitality, Teamwork, Time Management, Positive Attitude

Industry

Hospitality

Description
Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Job Description Oaks Mackay Rivermarque Hotel are looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Key Responsibilities Include: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change): Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm Immediate start available Hourly rates (excluding super): Monday - Friday: $33.38 per hour Saturday: $40.05 per hour Sunday: $46.73 per hour Qualifications Successful candidates will have: Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. Maintains a polished and professional presentation, reflecting the values and standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands. Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits. Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Responsibilities
The Guest Service Agent is responsible for providing a warm and friendly reception to guests, ensuring a smooth check-in process and addressing any immediate inquiries. They act as the primary point of contact for guests throughout their stay, offering assistance and personalized recommendations.
Guest Service Agent at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Positive Attitude
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
eCommerce & Distribution Executive at Minor International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Electronic Distribution, E Commerce, Revenue Management, Pricing Strategy, Channel Management, Seo, Sem, Content Management, Business Intelligence, Digital Marketing, Project Management, Data Analysis, Communication, Collaboration, Hospitality, Customer Experience
Specialization
Candidates should have experience in electronic distribution and e-commerce strategies, along with strong analytical skills. Familiarity with digital marketing practices and revenue management is essential.
Experience Required
Minimum 2 year(s)
Casual Food & Beverage Attendants at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Team Player, Positive Attitude, Flexibility
Specialization
Previous hospitality or customer service experience is highly regarded. Strong communication skills and a passion for service are essential.
Sales Manager - Mercure Perth on Hay at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Sales, Hospitality, Customer Relationships, Event Management, Business Development, Communication, Interpersonal Skills, Revenue Maximization, Account Management, Corporate Accommodation, Mice, Strategic Initiatives, Client Satisfaction, Hotel Operations, Results Driven, Relationship Building
Specialization
Experience in utilizing multiple mediums to communicate and build relationships with clients is essential. A strong focus on hotel operations and a results-driven attitude are also required.
Experience Required
Minimum 2 year(s)
Portfolio Director of People & Culture at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
People Strategy, Leadership Coaching, Talent Planning, Employee Advocacy, Diversity, Equity, Inclusion, Esg Leadership, Relationship Building, Coaching, Development, Hospitality, Workforce Planning, Industrial Relations, Workers' Compensation, High Performing Cultures
Specialization
Candidates should have proven experience in multi-site or regional roles, ideally within hospitality or service industries, along with deep knowledge of Australian employment law. A passion for people development and experience in ESG and DEI implementation are highly regarded.
Experience Required
Minimum 5 year(s)
Chief Engineer at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Leadership, Preventative Maintenance, Project Management, Communication, Relationship Building, Budget Management, Team Mentoring, Hospitality, Safety, Sustainability
Specialization
Candidates must have a trade qualification in electrical, mechanical, or a related engineering field, along with proven leadership experience in a complex environment. Strong business acumen and a passion for hospitality, safety, and sustainability are essential.
Experience Required
Minimum 5 year(s)
Food & Beverage Attendants at Minor International
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Professional Presentation, Passion For Wellness, Flexibility
Specialization
Previous experience in hospitality or customer service is preferred, along with RSA certification. Excellent communication skills and a passion for wellness and guest service are essential.
Guest Service Agent - Part Time at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Food & Beverage Attendants - Part Time at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Hospitality, Proactive Approach, Creativity, Knowledge Of Menus, Wine Pairing, Event Setup, Upselling, Engagement With Guests, Time Management, Resilience
Specialization
A current RSA Certificate is essential for all roles, along with a positive attitude and genuine passion for hospitality. Strong communication skills and the ability to work in a fast-paced environment are also required.
Assistant Food & Beverage Manager at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Team Leadership, Budgeting, Inventory Management, Food Safety, Sanitation Standards, Communication, Organizational Skills, Problem Solving, Training, Performance Monitoring, Event Planning, Flexibility, Interpersonal Skills
Specialization
Candidates should have a degree or diploma in Hospitality Management or a related field and a minimum of 2+ years of experience in food and beverage operations. Strong leadership, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Conference & Events Coordinator at Minor International
Sunshine Coast, Queensland, Australia - Full Time
Skills Needed
Event Planning, Sales, Communication, Attention To Detail, Time Management, Problem Solving, Collaboration, Professional Presentation, Flexibility, Hospitality
Specialization
Candidates should have at least 6 months of experience in a similar role within tourism or hospitality. Strong sales skills, excellent communication, and a genuine passion for hospitality are essential.
Guest Service Agent at Minor International
Bulga, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Professional Presentation, Positive Attitude, Friendliness, Approachability, Flexibility, Passion For Wellness
Specialization
Previous experience in hospitality or customer service is preferred. Strong communication skills and a positive, friendly attitude are essential for this role.
Multi-Property Reservations Supervisor at Courtyard by Marriott Somerset KY
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hospitality, Guest Experience, Operational Excellence, Leadership, Training, Communication, Analytical Skills, Problem Solving, Multitasking, Time Management, Group Bookings, Rate Management, Billing Processes, Team Player, Professionalism, Empathy
Specialization
Previous experience in Reservations or Front Office within a luxury hotel environment is required. Strong understanding of hotel systems and excellent leadership skills are essential.
Experience Required
Minimum 2 year(s)
Restaurant Supervisor - The Wickaninnish Inn at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Guest Service, Leadership, Communication, Multi Tasking, Food And Beverage Knowledge, Wine Knowledge, Attention To Detail, Team Development, Financial Management, Pos Systems, Training, Relationship Building, Calm Demeanor, Innovative Thinking, Continuous Improvement, Hospitality
Specialization
The ideal candidate will have at least 1 year of supervisory experience and 3 years of fine dining experience. A passion for hospitality, strong guest service skills, and a commitment to excellence are essential.
Experience Required
Minimum 2 year(s)
Assistant Restaurant & Bar Manager | Full Time | Crowne Plaza Melbourne at IHG Career
, , Australia - Full Time
Skills Needed
Leadership, Guest Engagement, Conflict Resolution, Attention To Detail, Cocktail Knowledge, Wine Knowledge, Food Pairing, Inventory Management, Payroll Management, Team Development, Operational Excellence, Problem Solving, Service Excellence, Coaching, Compliance, Hospitality
Specialization
Candidates should have proven leadership experience in a high-volume restaurant or bar environment and excellent guest engagement skills. A valid VIC RSA certification is essential, along with flexibility to work a rotating roster.
Experience Required
Minimum 2 year(s)
Host at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Communication, Interpersonal Skills, Organisational Skills, Multitasking, Reservation Systems, Pos Systems, Hospitality, Guest Service
Specialization
Candidates should have two years of previous experience as a host in a luxury or lifestyle establishment and possess excellent communication and interpersonal skills. Strong organisational skills and the ability to multitask under pressure are also essential.
Experience Required
Minimum 2 year(s)
Porter at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Luggage Handling, Communication, Local Knowledge, Teamwork, Time Management, Attention To Detail
Specialization
Previous experience in a hotel or serviced apartments is preferred, along with good English communication skills. A strong focus on hotel operations and the ability to work various shifts is essential.
Guest Experience Executive at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Guest Experience, Communication, Interpersonal Skills, Conflict Resolution, Attention To Detail, Professional Presentation, Rapport Building, Hospitality, Loyalty Programs, Data Analysis, Service Excellence, Team Collaboration, Executive Support, Vip Engagement, Brand Standards, Guest Feedback Management
Specialization
Candidates should have at least 2 years of experience in a similar role, preferably in the hospitality industry. Strong knowledge of Opera PMS and exceptional communication skills are essential.
Experience Required
Minimum 2 year(s)
Join Our Resort Team – Multiple Positions Available at Accor
Noosa Heads, Queensland, Australia - Full Time
Skills Needed
Hospitality, Luxury Guest Experiences, English Communication, Team Oriented, Professional Presentation, Positive Attitude
Specialization
Candidates should have a passion for hospitality and strong English communication skills. Flexibility for weekend and public holiday work is essential.
Front Office Roles - Guest Service Agent & Concierge at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Organizational Skills, Attention To Detail, Teamwork, Flexibility, Professionalism, Guest Focused Attitude, Valet Parking, Activity Bookings, Health & Safety Standards, Reservation Systems, Luggage Assistance, Upselling, Promoting Facilities
Specialization
Previous customer service or hotel reception experience is preferred, along with strong communication skills. A friendly, professional attitude and flexibility to work varied shifts are essential.
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