Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.
We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.
To discover more about our benefits, please visit: Benefits Package

SKILLS & QUALIFICATIONS

• Ability to provide a high quality customer service at all times
• Previous experience of working in a large Client Suite environment would be an advantage.
• Previous experience of supervising the hospitality department.
• Positive, can do, calm and confident attitude
• Well presented at all times
• To demonstrate initiative and to be seen as a helping hand throughout the office
• Excellent attention to detail
• Being flexible with the ability to adapt to change should there be an urgent requirement to break away from their set routine and being able to cope under pressure and deal with last minute requests and changes
• Excellent presentation skills reflected in their work and in themselves
• A methodical and organised approach with keen attention to detail
• Friendly and helpful approach to dealing with queries
• Able to integrate within the team as well as working on own initiative
• Flexible working to assist with out of hours events from time to time
  Equal opportunities
  Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
  This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
  

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• Setting up all meeting rooms with any refreshments and catering required throughout the day.
• Clearing up and resetting rooms following the completion of all meetings allowing for very quick turn arounds when required.
• Ensuring the catering areas are kept clean and tidy at all times and stock levels are replenished.
• Ensuring stock levels of all catering and beverages are at the appropriate level at all times.
• Replenishing mints, pens, pencils, note pads and tissues in all client meeting rooms.
• Visual inspections of the client lounge throughout the day, wiping away any finger marks ensuring, coffee cups etc are removed and the area is kept neat and tidy at all times.
• Moving the meeting room furniture and folding walls and assist with room set up and preparation for client seminars and events.
• There will be a requirement to provide an out of hour’s service for events and seminars (hours of work to be agreed prior to events with the Front of House Team Leader to ensure all hours are covered).
• Ensuring that aprons and linen tablecloths are dry cleaned on a weekly basis.
• Ensuring that the basement, studio, 4th floor lounge area and 5th floor are always kept neat and tidy as well as monitoring the stock levels are replenished daily.
• Check catering bookings for the following day at 3pm to gain full visibility of the day ahead.
• Check catering bookings first thing in the morning for the day ahead to ensure that all bookings are still in place (no last-minute cancellations).
• Ensuring that any catering related orders are placed accordingly (breakfast, lunch and canapes).
• Any other duties as reasonably requested from time to time.