WHO WE ARE

Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.
For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries, our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.
Our secret ingredient? A human-focused approach that puts people first.
Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

ABOUT THE ROLE

The Hospitality Assistant is at the heart of the customer experience. From providing exceptional customer service to ensuring a clean and well-presented lounge, the Hospitality Assistant should have a great eye for detail and can prioritise their daily duties according to the business needs, keeping the customer at the heart of everything we do.
The Hospitality Assistant is a multi-functional role, with different areas of responsibility throughout their working week, with some shifts focused cleanliness and presentation of the Lounge (Housekeeper), and others centred around customer service (Host). The Hospitality Assistant is an adaptable individual who is capable of performing both functions to an exceptional standard, ensuring passengers can enjoy a welcoming, clean, and friendly environment
The Hospitality Assistants reports to the Lounge Managers, and are lead on-shift by the Lounge Team Leaders.