The Assistant General Manager is primarily responsible for the operations of the Rooms Division department, while supporting the General Manager in the day-to-day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction.

• Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations.
• “Hands on” and active member of the front desk team
• Implement and maintain all company policies and procedures.
• Ensure 100% guest satisfaction.
• To ensure Revenue Management goals are met or exceeded.
• Develop, prepare, execute and achieve financial goals.
• Hire, train, support and coach staff to create a productive, efficient team.
• Oversee and participate in day-to-day operations and sales activities.
• Representative of the management team to hotel guests, employees and members of the community.
• To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control.
• Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales.
• Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
• Ensure that all appropriate systems and controls are in place to produce accurate reports.
• Implement and maintain all company policies and procedures.
• Responsible for purchasing, inventory and other controls.
• Fills in for any vacant shifts as needed and assigned by General Manager.
• Performs functions of the General Manager in his or her absence.
• Assists with bi-weekly payroll processing in absence of the General Manager.
• Assists with other duties as well as responsibilities associated with Assistant General Manager position including but not limited to the above as assigned by General Manager