WORKPLACE EXPERIENCE HOST

• 38 hours per week
• 2 weeks rotating shift pattern
• Week 1, Monday to Thursday 7.30 – 18.30
• Week 2, Tuesday to Friday 7.30 – 18.30
• £16.20 per hour
• Family leave options
• Shopping Discounts
• Training, development, and progression opportunities
• Online Recognition Scheme (Reward Hub)
• Be willing to undergo a DBS and Credit Reference Check if successful
• Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is WC1B 5HA

JOB PURPOSE

The first point of contact for workplace users and visitors, you’ll play a key role in delivering a seamless building user and concierge service. This position is responsible for reception services, visitor experience, workspace and meeting room management, AV and technical support, as well as the promotion and coordination of internal events. The role is central to ensuring an exceptional user experience, supporting health and safety compliance, and fostering an inclusive, professional environment.

WHAT YOU’LL BE DOING:

• Provide a warm, polite, and professional welcome to all office users and visitors
• Be the go-to contact for all workplace users, building strong relationships across all levels
• Conduct onboarding inductions for new starters and visitors and ensure processes are followed through in terms of leavers
• Manage all reception duties and maintain a polished front-of-house presence.
• Oversee room and desk bookings
• Assist with meeting room set up and ensure AV equipment is operational for meetings
• Assist with connecting visitors to WIFI, providing support to users to access IT equipment and escalate issues as needed
• Manage event planning, including daytime and evening conferences.
• Conduct daily workspace checks and regular health and safety walks.
• Liaise with suppliers and contractors to remedy any on site issues
• Replenish stationery hubs and hospitality stock as needed
• Monthly Reporting on building sensors functionality
• Manage mail and courier services