Hr Jobs, Openings, Vacancies in Australia

Customer Success Manager, SMB at Deputy

Sydney, New South Wales, Australia - Full Time

Skills Needed
Customer Success, B2b, Relationship Management, Saas, Cloud, Hr, Time & Attendance, Data Analysis, Communication Skills, Technical Aptitude, Crm Systems, Problem Solving, Customer Engagement, Strategic Thinking, Creative Solutions, Collaboration

Specialization
The role requires 2+ years of relevant customer-facing experience in a B2B customer success or relationship management role, ideally in SaaS or related industries. A Bachelor's degree is preferred, along with strong communication skills and a passion for technology.

Experience Required
Minimum 2 year(s)

Payroll Officer at IAG AUS

Sydney, New South Wales, Australia - Full Time

Skills Needed
Payroll, Finance, Hr, Reporting, Analytical Skills, Problem Solving Skills, Communication Skills, Stakeholder Management, Sap, Ukg, Success Factors, Employee Central, Compliance, Process Optimization, Incident Resolution, Customer Service

Specialization
The role requires proven experience as a Payroll Officer or in a similar role, ideally with 1-2 years of experience. Candidates should have strong skills in payroll, finance, HR, and reporting, along with relevant industry qualifications.

Client Director - Mining at ServiceNow

Perth, Western Australia, Australia - Full Time

Skills Needed
Client Management, Executive Relationship Management, Sales Solutions, Ai Integration, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Team Leadership, Strategic Leadership, Financial Target Achievement, Trust Building, Roadmap Development, Global Account Growth, Virtual Team Management

Specialization
To be successful, you need 10+ years of experience in client management and 5+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience. Experience in IT Service Management and exceeding sales targets is also required.

Experience Required
Minimum 10 year(s)

Solutions Architect II at Ellucian Company LP

Melbourne, Victoria, Australia - Full Time

Skills Needed
Solutions Architecture, Cloud Modernization, Saas, Student Information Systems, Finance, Hr, Technical Implementation, Erp Platforms, Communication, Collaboration, Innovation, Customer Engagement, Process Mapping, Mentoring, Governance, Continuous Improvement

Specialization
Candidates should have 5+ years of solution delivery experience in higher education, particularly in areas like Student Information Systems, Finance, and HR. A technical background with experience in ERP platforms and strong communication skills are also required.

Experience Required
Minimum 5 year(s)

Resourcing Coordinator at BESIX

Brisbane, Queensland, Australia - Full Time

Skills Needed
Recruitment, Hr, Communication Skills, Relationship Building, Multi Tasking, Proactive Approach, Document Drafting, Onboarding Coordination, Pre Employment Screening, Job Advertisements, Interview Scheduling

Specialization
Candidates should have prior experience in recruitment or HR, with skills in coordinating assessments and drafting documents. Strong communication skills and the ability to manage multiple priorities are essential.

Experience Required
Minimum 2 year(s)

Divisional HR Lead | Real Estate Management Services at Colliers International EMEA

Sydney, New South Wales, Australia - Full Time

Skills Needed
Hr, Talent Management, Organisational Development, Performance Management, Learning Design, Communication, Coaching, Culture, Engagement, Recruitment, Workforce Planning, Onboarding, Training, Career Development, Compliance, Change Initiatives

Specialization
Candidates should have experience in HR, talent management, or organisational development. Strong skills in performance management and learning design are essential, along with effective communication and coaching abilities.

Experience Required
Minimum 5 year(s)

Customer Success Manager, SMB at Deputy

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, B2B, Relationship Management, SaaS, Cloud, HR, Time & Attendance, Data Analysis, Communication Skills, Technical Aptitude, CRM Systems, Problem Solving, Customer Engagement, Strategic Thinking, Creative Solutions, Collaboration

Industry

Software Development

Description

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Team Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more. Our key focus is empowering customers to utilise Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers. The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross-functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. \n Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Skills & Experience 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Relevant work experience or Bachelor's degree Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of a CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed \n Employee Perks - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own A piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more! Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. #LI-Hybrid

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Responsibilities

As a Customer Success Manager, SMB, you will manage the success of our Small Business customers by enabling them to achieve their desired business outcomes with the Deputy platform. You will drive product adoption and represent the voice of the customer internally while collaborating with cross-functional teams.

Customer Success Manager, SMB at Deputy

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Payroll Officer at IAG AUS

Sydney, New South Wales, Australia - Full Time

Client Director - Mining at ServiceNow

Perth, Western Australia, Australia - Full Time

Experience Required
Minimum 10 year(s)

Solutions Architect II at Ellucian Company LP

Melbourne, Victoria, Australia - Full Time

Experience Required
Minimum 5 year(s)

Resourcing Coordinator at BESIX

Brisbane, Queensland, Australia - Full Time

Experience Required
Minimum 2 year(s)

Divisional HR Lead | Real Estate Management Services at Colliers International EMEA

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Hr Jobs in Australia