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Help Desk Manager at Jobs for Humanity
Baltimore, Maryland, United States - Full Time
Skills Needed
It Support, Service Desk, Help Desk, Technical Knowledge, Windows Os, Office 365, Active Directory, Azure Ad, Networking Concepts, Ticket Management, Customer Service, Coaching, Mentoring, Performance Management, Documentation Standards, Cross Functional Collaboration
Specialization
Candidates should have over 5 years of experience in IT support and at least 2 years in a supervisory role. Strong technical knowledge and excellent communication skills are essential for this position.
Experience Required
Minimum 5 year(s)
Financial Services Representative - HUNT VALLEY, MD at Jobs for Humanity
Cockeysville, Maryland, United States - Full Time
Skills Needed
Client Focused Mindset, Self Motivated, Goal Oriented, Multitasking, Strong Communication Skills, Relationship Management, Sales Support, Identifying Client Needs, Providing Solutions, Proficiency In Computer Systems, Digital Tools
Specialization
Candidates must have completed a Year Up United Program and possess 6 months to 2 years of relevant work or customer-facing experience. Additionally, they must reside within 30 minutes of the assigned branch and be available during standard business hours.
Financial Services Representative - HUNT VALLEY, MD at Jobs for Humanity
Baltimore, Maryland, United States - Full Time
Skills Needed
Client Focused Mindset, Self Motivated, Goal Oriented, Multitasking, Strong Communication Skills, Relationship Management, Sales Support, Identifying Client Needs, Providing Solutions, Proficiency In Computer Systems, Digital Tools
Specialization
Candidates must have completed a Year Up United Program and possess 6 months to 2 years of relevant work or customer-facing experience. Availability during standard business hours and residence within 30 minutes of the assigned branch are also required.
Lowongan Kerja Bjs Kesehatan 2025 || Lowongan Kerja Area Depok at Jobs for Humanity
Depok, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication, Problem Solving
Specialization
Candidates must be male or female, with a maximum age of 35 years and a minimum education of high school or vocational school. They should be ready to work in teams or individually and be willing to be placed in any position across Indonesia.
Lowongan Kerja Bjs Kesehatan 2025 || Lowongan Kerja Area Cirebon at Jobs for Humanity
Cirebon, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication
Specialization
Candidates must be male or female, with a maximum age of 35 years and a minimum education of high school or vocational school. They should be ready to work in teams or individually and be willing to be placed in any position across Indonesia.
Operator Produksi Mayora at Jobs for Humanity
Tangerang, Banten, Indonesia - Full Time
Skills Needed
Attention To Detail, Discipline, Teamwork, Machine Operation, Quality Control, Preventive Maintenance
Specialization
Candidates should be male or female with a minimum education of high school or vocational school, preferably in Automotive, Mechanical, or Electrical Engineering. Applicants must be in good health, not color blind, willing to work shifts, and able to work well in a team.
Info Loker 2025 Gorontalo PT Pertamina at Jobs for Humanity
Gorontalo, Gorontalo, Indonesia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Attention To Detail, Discipline, Responsibility, Teamwork, Motivation, Health, Finance, Production, Management, Customer Service, Technical Skills, Legal Knowledge, Marketing Skills, Administrative Skills, Healthcare Knowledge
Specialization
Candidates must be Indonesian citizens with a minimum education of SMA/SMK or equivalent. They should be in good health, possess relevant experience, and demonstrate strong analytical and communication skills.
Info Loker Area Bitung Bpjs Kesehatan 2025 at Jobs for Humanity
Bitung, North Sulawesi, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication, Problem Solving
Specialization
Candidates must be male or female, aged up to 35 years, and have at least a high school diploma. They should be ready to work in teams or individually and be flexible regarding job placement.
Rekruitment Bersama PT Pegadaian Padangsidimpuan at Jobs for Humanity
, North Sumatra, Indonesia - Full Time
Skills Needed
Computer Skills, Communication Skills, Teamwork, Integrity, Attractive Appearance
Specialization
Candidates must be male or female, at least 20 years old, and have a minimum education of high school. They should be able to operate MS Office, have good communication skills, and be ready to work in any position.
Info Loker 2025 Tulungagung PT Pertamina at Jobs for Humanity
Tulungagung, East Java, Indonesia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Attention To Detail, Discipline, Responsibility, Teamwork, Motivation, Health, Finance, Production, Management, Customer Service, Technical Skills, Legal Knowledge, Marketing Skills, Administrative Skills, Human Resource Management
Specialization
Candidates must be Indonesian citizens with a minimum education of SMA/SMK or equivalent. They should possess good analytical and communication skills, be disciplined, responsible, and able to work both independently and in teams.
Info Loker Area Depok Bpjs Kesehatan 2025 at Jobs for Humanity
Depok, West Java, Indonesia - Full Time
Skills Needed
N/A
Specialization
Candidates should meet the specified requirements to apply. No specific qualifications are mentioned.
Info Rekruitment Sidoarjo PT Pegadaian at Jobs for Humanity
Sidoarjo, East Java, Indonesia - Full Time
Skills Needed
Computer Skills, Communication Skills, Teamwork, Integrity, Attractive Appearance
Specialization
Candidates must be male or female, at least 20 years old, and have a minimum education of high school. They should be able to operate a computer, have good communication skills, and be ready to work in any position.
Info Lowongan PT PLN ||| Lowongan Karanganyar 2025 at Jobs for Humanity
Karanganyar, Central Java, Indonesia - Full Time
Skills Needed
Management, Administration, Customer Service, Finance, Accounting, Engineering, Production, Operations, Information Technology, Marketing, Environmental Engineering, Business Management, Chemistry, Asset Optimization, Maintenance, Communication
Specialization
Candidates must be male or female, with a maximum age of 19 years or older. Educational qualifications range from high school to postgraduate degrees, with some positions requiring a minimum of one year of experience.
Lowongan Kerja Perum Bulog Ciamis 2025 at Jobs for Humanity
Ciamis, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Communication, Logistics, Food Supply, Public Service, Health
Specialization
Candidates must be Indonesian citizens, male or female, and have educational qualifications ranging from high school to postgraduate. They should also be in good health and able to work in teams.
AI Content Expert, Artificial General Intelligence at Jobs for Humanity
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Content Generation, Data Analysis, Annotation, Research Skills, Attention To Detail, Writing Skills, Stem Knowledge, Cultural Understanding, Quality Assurance, Problem Solving, Tool Improvement, Adaptability, Command Line Interfaces, Markup Languages, Scripting Languages, Large Language Models
Specialization
Candidates must have a high school diploma and proven experience with written language data, including annotation. Strong proficiency in Dutch and English, along with research skills and attention to detail, are essential.
Informasi Loker PT Telkom Indonesia - Lowongan Kab Sumedang at Jobs for Humanity
Sumedang, West Java, Indonesia - Full Time
Skills Needed
Information Technology, Programming, Customer Service, Administration, Communication, Computer Skills, Teamwork, Problem Solving
Specialization
Candidates must be at least 21 years old with a minimum education of SMK or D3/S1 in any field. They should have a minimum GPA of 2.75 and possess good communication and computer skills.
Info Resmi Lowongan PT Bukit Asam Pagar Alam at Jobs for Humanity
Pagar Alam, South Sumatra, Indonesia - Full Time
Skills Needed
Mining, Coal, Energy, Teamwork, Communication, Problem Solving
Specialization
Candidates must be male or female, aged between 18 and 45 years. A minimum of 1 year of experience is required for male applicants, and educational qualifications range from SMK to S3 in any major.
Software Engineer (f/m/d) at Jobs for Humanity
Berlin, , Germany - Full Time
Skills Needed
Go, Microservice Architecture, Docker, Kubernetes, Kafka, Postgresql, Event Driven Architecture, Observability Tooling, Agile Methodology, Investment Products, Fintech Domain, Team Player, Customer Focus, Learning, Growth
Specialization
Experience in investment products or the fintech domain is a plus, along with familiarity with event-driven architectures and modern observability tooling. A strong customer focus and eagerness to learn are essential for success in this role.
Experience Required
Minimum 2 year(s)
Info Resmi Lowongan Kerja Perum Bulog Sorong at Jobs for Humanity
Sorong, Southwest Papua, Indonesia - Full Time
Skills Needed
Teamwork, Communication, Logistics, Warehouse Management, Pest Control, Food Supply, Retail, Commodity Trading
Specialization
Candidates must be Indonesian citizens, healthy, and able to work in teams. Educational qualifications range from high school to postgraduate degrees.
Loker Lowongan Kerja Terbaru Pertamina Bina Medika (IHC)|Pertamina Pontiana at Jobs for Humanity
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Communication, Basic Nursing Skills, Honesty, Patience, Friendliness
Specialization
Candidates must be male or female, aged between 21 and 38 years, with a minimum education of a professional degree or nursing. They should possess a registration certificate (STR), a BTCLS certificate, and have good communication skills.
Help Desk Manager at Jobs for Humanity
Baltimore, Maryland, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

40.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Support, Service Desk, Help Desk, Technical Knowledge, Windows OS, Office 365, Active Directory, Azure AD, Networking Concepts, Ticket Management, Customer Service, Coaching, Mentoring, Performance Management, Documentation Standards, Cross-Functional Collaboration

Industry

Non-profit Organizations

Description
Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description Help Desk Manager This is a contract-to-hire opportunity. This is an in-office opportunity in Baltimore, MD. About this position The Help Desk Manager plays a critical role in leading day-to-day IT support operations while driving long-term improvements across the service function. This leader combines hands-on technical expertise with strong people management skills to ensure the timely resolution of issues, seamless end-user support, and a high-quality customer experience. They will mentor and develop junior technicians, strengthen service delivery processes, and partner closely with Infrastructure leadership to support key technology initiatives. Job Responsibilities Lead day-to-day operations of the Help Desk team, acting as a player-coach with both managerial and technical responsibilities. Provide hands-on support during escalations, outages, and high-priority incidents—occasionally including off-hours support when member/customer services are impacted. Develop, mentor, and upskill junior team members; build structured training, performance management, and career progression paths. Partner closely with Infrastructure leadership during a major core systems conversion, ensuring stability and continuity of service. Oversee ticketing workflows, SLAs, performance metrics, and continuous improvement initiatives. Establish and enforce Help Desk best practices, documentation standards, and customer service frameworks. Collaborate cross-functionally with Infrastructure, Applications, and Security teams. Support long-term IT strategic planning and contribute to leadership discussions and roadmaps. Skills/Requirements 5+ years of experience in IT support, service desk, or help desk environments. 2+ years of supervisory or team lead experience managing support technicians. Strong technical knowledge of Windows OS, Office 365/Microsoft 365, Active Directory/Azure AD, and basic networking concepts. Proven experience managing ticket queues, SLAs, escalations, and service delivery performance. Demonstrated ability to improve help desk processes, documentation, and operational workflows. Track record of coaching and developing junior team members. Excellent communication skills with a strong customer service orientation. Ability to work independently and make decisions in a fast-paced environment. Willingness to provide occasional off-hours support during critical incidents. Additional Information: This position is a 6-month contract-to-hire opportunity with the intention of transitioning into a full-time leadership role based on performance. Occasional after-hours availability may be needed during critical incidents, system outages, or major project milestones. This role offers significant visibility with senior IT leadership and provides a clear path for long-term career growth within the infrastructure organization. Pay/Salary Range: Pay Range: $40/hour YUPRO Placement is the nation’s leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Responsibilities
The Help Desk Manager leads day-to-day IT support operations while driving long-term improvements across the service function. They ensure timely resolution of issues and high-quality customer experience while mentoring junior technicians and overseeing service delivery processes.
Help Desk Manager at Jobs for Humanity
Baltimore, Maryland, United States - Full Time
Skills Needed
It Support, Service Desk, Help Desk, Technical Knowledge, Windows Os, Office 365, Active Directory, Azure Ad, Networking Concepts, Ticket Management, Customer Service, Coaching, Mentoring, Performance Management, Documentation Standards, Cross Functional Collaboration
Specialization
Candidates should have over 5 years of experience in IT support and at least 2 years in a supervisory role. Strong technical knowledge and excellent communication skills are essential for this position.
Experience Required
Minimum 5 year(s)
Financial Services Representative - HUNT VALLEY, MD at Jobs for Humanity
Cockeysville, Maryland, United States - Full Time
Skills Needed
Client Focused Mindset, Self Motivated, Goal Oriented, Multitasking, Strong Communication Skills, Relationship Management, Sales Support, Identifying Client Needs, Providing Solutions, Proficiency In Computer Systems, Digital Tools
Specialization
Candidates must have completed a Year Up United Program and possess 6 months to 2 years of relevant work or customer-facing experience. Additionally, they must reside within 30 minutes of the assigned branch and be available during standard business hours.
Financial Services Representative - HUNT VALLEY, MD at Jobs for Humanity
Baltimore, Maryland, United States - Full Time
Skills Needed
Client Focused Mindset, Self Motivated, Goal Oriented, Multitasking, Strong Communication Skills, Relationship Management, Sales Support, Identifying Client Needs, Providing Solutions, Proficiency In Computer Systems, Digital Tools
Specialization
Candidates must have completed a Year Up United Program and possess 6 months to 2 years of relevant work or customer-facing experience. Availability during standard business hours and residence within 30 minutes of the assigned branch are also required.
Lowongan Kerja Bjs Kesehatan 2025 || Lowongan Kerja Area Depok at Jobs for Humanity
Depok, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication, Problem Solving
Specialization
Candidates must be male or female, with a maximum age of 35 years and a minimum education of high school or vocational school. They should be ready to work in teams or individually and be willing to be placed in any position across Indonesia.
Lowongan Kerja Bjs Kesehatan 2025 || Lowongan Kerja Area Cirebon at Jobs for Humanity
Cirebon, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication
Specialization
Candidates must be male or female, with a maximum age of 35 years and a minimum education of high school or vocational school. They should be ready to work in teams or individually and be willing to be placed in any position across Indonesia.
Operator Produksi Mayora at Jobs for Humanity
Tangerang, Banten, Indonesia - Full Time
Skills Needed
Attention To Detail, Discipline, Teamwork, Machine Operation, Quality Control, Preventive Maintenance
Specialization
Candidates should be male or female with a minimum education of high school or vocational school, preferably in Automotive, Mechanical, or Electrical Engineering. Applicants must be in good health, not color blind, willing to work shifts, and able to work well in a team.
Info Loker 2025 Gorontalo PT Pertamina at Jobs for Humanity
Gorontalo, Gorontalo, Indonesia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Attention To Detail, Discipline, Responsibility, Teamwork, Motivation, Health, Finance, Production, Management, Customer Service, Technical Skills, Legal Knowledge, Marketing Skills, Administrative Skills, Healthcare Knowledge
Specialization
Candidates must be Indonesian citizens with a minimum education of SMA/SMK or equivalent. They should be in good health, possess relevant experience, and demonstrate strong analytical and communication skills.
Info Loker Area Bitung Bpjs Kesehatan 2025 at Jobs for Humanity
Bitung, North Sulawesi, Indonesia - Full Time
Skills Needed
Teamwork, Adaptability, Communication, Problem Solving
Specialization
Candidates must be male or female, aged up to 35 years, and have at least a high school diploma. They should be ready to work in teams or individually and be flexible regarding job placement.
Rekruitment Bersama PT Pegadaian Padangsidimpuan at Jobs for Humanity
, North Sumatra, Indonesia - Full Time
Skills Needed
Computer Skills, Communication Skills, Teamwork, Integrity, Attractive Appearance
Specialization
Candidates must be male or female, at least 20 years old, and have a minimum education of high school. They should be able to operate MS Office, have good communication skills, and be ready to work in any position.
Info Loker 2025 Tulungagung PT Pertamina at Jobs for Humanity
Tulungagung, East Java, Indonesia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Attention To Detail, Discipline, Responsibility, Teamwork, Motivation, Health, Finance, Production, Management, Customer Service, Technical Skills, Legal Knowledge, Marketing Skills, Administrative Skills, Human Resource Management
Specialization
Candidates must be Indonesian citizens with a minimum education of SMA/SMK or equivalent. They should possess good analytical and communication skills, be disciplined, responsible, and able to work both independently and in teams.
Info Loker Area Depok Bpjs Kesehatan 2025 at Jobs for Humanity
Depok, West Java, Indonesia - Full Time
Skills Needed
N/A
Specialization
Candidates should meet the specified requirements to apply. No specific qualifications are mentioned.
Info Rekruitment Sidoarjo PT Pegadaian at Jobs for Humanity
Sidoarjo, East Java, Indonesia - Full Time
Skills Needed
Computer Skills, Communication Skills, Teamwork, Integrity, Attractive Appearance
Specialization
Candidates must be male or female, at least 20 years old, and have a minimum education of high school. They should be able to operate a computer, have good communication skills, and be ready to work in any position.
Info Lowongan PT PLN ||| Lowongan Karanganyar 2025 at Jobs for Humanity
Karanganyar, Central Java, Indonesia - Full Time
Skills Needed
Management, Administration, Customer Service, Finance, Accounting, Engineering, Production, Operations, Information Technology, Marketing, Environmental Engineering, Business Management, Chemistry, Asset Optimization, Maintenance, Communication
Specialization
Candidates must be male or female, with a maximum age of 19 years or older. Educational qualifications range from high school to postgraduate degrees, with some positions requiring a minimum of one year of experience.
Lowongan Kerja Perum Bulog Ciamis 2025 at Jobs for Humanity
Ciamis, West Java, Indonesia - Full Time
Skills Needed
Teamwork, Communication, Logistics, Food Supply, Public Service, Health
Specialization
Candidates must be Indonesian citizens, male or female, and have educational qualifications ranging from high school to postgraduate. They should also be in good health and able to work in teams.
AI Content Expert, Artificial General Intelligence at Jobs for Humanity
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Content Generation, Data Analysis, Annotation, Research Skills, Attention To Detail, Writing Skills, Stem Knowledge, Cultural Understanding, Quality Assurance, Problem Solving, Tool Improvement, Adaptability, Command Line Interfaces, Markup Languages, Scripting Languages, Large Language Models
Specialization
Candidates must have a high school diploma and proven experience with written language data, including annotation. Strong proficiency in Dutch and English, along with research skills and attention to detail, are essential.
Informasi Loker PT Telkom Indonesia - Lowongan Kab Sumedang at Jobs for Humanity
Sumedang, West Java, Indonesia - Full Time
Skills Needed
Information Technology, Programming, Customer Service, Administration, Communication, Computer Skills, Teamwork, Problem Solving
Specialization
Candidates must be at least 21 years old with a minimum education of SMK or D3/S1 in any field. They should have a minimum GPA of 2.75 and possess good communication and computer skills.
Info Resmi Lowongan PT Bukit Asam Pagar Alam at Jobs for Humanity
Pagar Alam, South Sumatra, Indonesia - Full Time
Skills Needed
Mining, Coal, Energy, Teamwork, Communication, Problem Solving
Specialization
Candidates must be male or female, aged between 18 and 45 years. A minimum of 1 year of experience is required for male applicants, and educational qualifications range from SMK to S3 in any major.
Software Engineer (f/m/d) at Jobs for Humanity
Berlin, , Germany - Full Time
Skills Needed
Go, Microservice Architecture, Docker, Kubernetes, Kafka, Postgresql, Event Driven Architecture, Observability Tooling, Agile Methodology, Investment Products, Fintech Domain, Team Player, Customer Focus, Learning, Growth
Specialization
Experience in investment products or the fintech domain is a plus, along with familiarity with event-driven architectures and modern observability tooling. A strong customer focus and eagerness to learn are essential for success in this role.
Experience Required
Minimum 2 year(s)
Info Resmi Lowongan Kerja Perum Bulog Sorong at Jobs for Humanity
Sorong, Southwest Papua, Indonesia - Full Time
Skills Needed
Teamwork, Communication, Logistics, Warehouse Management, Pest Control, Food Supply, Retail, Commodity Trading
Specialization
Candidates must be Indonesian citizens, healthy, and able to work in teams. Educational qualifications range from high school to postgraduate degrees.
Loker Lowongan Kerja Terbaru Pertamina Bina Medika (IHC)|Pertamina Pontiana at Jobs for Humanity
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Communication, Basic Nursing Skills, Honesty, Patience, Friendliness
Specialization
Candidates must be male or female, aged between 21 and 38 years, with a minimum education of a professional degree or nursing. They should possess a registration certificate (STR), a BTCLS certificate, and have good communication skills.