NEW ENERGY FOR A STORIED LANDMARK

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

• Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
• Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
• Organizes and coordinates function room set-ups and food and beverage services.
• Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
• Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
• Attends pre and post convention meetings.
• Ensures all function information is kept up-to-date with respect to all changes and/or revisions.
• Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
• Able to build strong relationship with all team members to ensure high level of departmental morale through coaching, and leading by example.
• Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
• Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
• Clients advocate in all areas to ensure outstanding guest experiences.
• Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
• Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
• Ensures accuracy of billing of convention services.
• Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling
• Other duties as assigned.

QUALIFICATIONS

• Minimum 3 years’ experience as a Banquet Supervisor in a medium to large size luxury hotel
• Strong computer skills in MS Word, E-mail, Excel
• A proven leader and committed to staff development
• Excellent interpersonal and communication skills, both written and verbal
• Post-secondary education in Hotel and Restaurant Management
• Previous union experience
  Additional Information

What’s in it for you?

• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

Please refer the Job description for details