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Customer Service Manager- Customer Relations - Temporary at Air Canada
Calgary, AB, Canada - Full Time
Skills Needed
Labor Relations, Communication Skills, Stressful Situations, Service Standards
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Backroom Coordinator - Intercity Shopping Center at TJX Canada
Thunder Bay, ON P7B 6B9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Sr. Procurement Specialist at CRH Canada
Oakville, ON, Canada - Full Time
Skills Needed
Management Skills, Business Continuity, Suppliers, Communication Skills, Learning, Sap, Ariba, Stabilization, Disabilities, Data Analysis, Negotiation, Agility, Clarity, Contract Management
Specialization
A similar type of role
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Store Coordinator , , . Dartmouth Crossing at TJX Canada
Dartmouth, NS B3B 0B7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Operations Supervisor at GMS Canada
Langford, BC, Canada - Full Time
Skills Needed
Microsoft Excel, English, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Customer Experience Manager at Air Canada
London, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Excel, Employee Engagement, Travel, Interpersonal Skills, Teamwork
Specialization
The airline industry
Qualification
Graduate
Customer Service Sales at GMS Canada
Sidney, BC, Canada - Full Time
Skills Needed
Communication Skills, Excel, Customer Service Skills
Qualification
Graduate
Client Service Assistant - Real Estate at BFL Canada
Langley, BC V1M 4A6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Lease and Facility Lead - Temporary, Full-time at VON Canada
Mississauga, ON L5N 8P9, Canada - Full Time
Skills Needed
Discretion, Organization Skills, Management Skills, Confidentiality, Regulations, Excel, Property Management, Real Estate, Interpersonal Skills, Sensitive Information, Regulatory Standards, Accessibility
Specialization
Business administration real estate or related field
Qualification
Graduate
Shipper at GMS Canada
Victoria, BC, Canada - Full Time
Skills Needed
English, Stairs, Microsoft Excel, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Agent(e) de sécurité - Sur appel at ECS Canada
Chicoutimi, QC G7H 5B1, Canada - Full Time
Skills Needed
Flexibles, P4
Qualification
Graduate
Senior Director Digital Information Systems, IT/IS - Full-time at VON Canada
Remote, British Columbia, Canada - Full Time
Skills Needed
Py, Change Management, Process Redesign, Vendors, Microsoft Office, Computer Science, Operational Execution, Design Principles, Presentation Skills, Rdbms, Information Systems, Gl, Sharepoint, Management Skills, Operations
Specialization
Business administration computer science or a related field (mba preferred
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Financial Analyst at NAV Canada
Ottawa, ON K1P 5L6, Canada - Full Time
Skills Needed
Financial Reporting, Financial Transactions, Research, Writing, Consultation, Budgeting, Pivot Tables, Financial Analysis, Excel, Powerpoint, Forecasting, Data Collection, Mandates, Validation
Specialization
Business Administration, Administration, Business, Commerce
Qualification
Diploma
Coordinator at PFP Canada
Okotoks, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
R&D Engineer at IEM Canada
Surrey, BC, Canada - Full Time
Skills Needed
Solidworks, Electrical Equipment, Ul, Testing
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Retail Store Associate / - South Trail Crossing at TJX Canada
Calgary, AB T2Z 3V8, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Product Manager, AI at Air Canada
Quebec City, QC, Canada - Full Time
Skills Needed
Sql, Search, Microsoft Azure, Data Manipulation, Tableau, Google Cloud, Artificial Intelligence, Presentation Skills, Business Analytics, Python, Aws, Workshops, Teamwork, Computer Science, Mathematics, Data Science
Specialization
Engineering computer science business analytics statistic or mathematics or bachelor’s degree with relevant experience commensurate to the role
Qualification
Graduate
Program Manager - Temporary at Air Canada
Quebec City, QC, Canada - Full Time
Skills Needed
Program Management, Interpersonal Skills, Project Management Software, Teams, Leadership Skills, Business Units
Specialization
Relevant Field
Qualification
MBA
Customer Service Specialist CSS at KAG Canada
Edmonton, AB T6S 1A5, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project planner - Cost Controller, 5 years + at BBA Canada
Montréal, QC, Canada - Full Time
Skills Needed
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Customer Service Manager- Customer Relations - Temporary at Air Canada
Calgary, AB, Canada -
Full Time


Start Date

Immediate

Expiry Date

09 Sep, 25

Salary

0.0

Posted On

10 Jun, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Labor Relations, Communication Skills, Stressful Situations, Service Standards

Industry

Outsourcing/Offshoring

Description

BEING PART OF AIR CANADA IS TO BECOME PART OF AN ICONIC CANADIAN SYMBOL, RECENTLY RANKED THE BEST AIRLINE IN NORTH AMERICA. LET YOUR CAREER TAKE FLIGHT BY JOINING OUR DIVERSE AND VIBRANT TEAM AT THE LEADING EDGE OF PASSENGER AVIATION.

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Relations Representatives to achieve their personal potential in the delivery of superior service in handling customer complaints. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team resolving issues promptly and effectively, with the ultimate goal of maintaining customer loyalty. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

QUALIFICATIONS

  • Possess at least a high school diploma.
  • Minimum of 3+ years of experience in a similar position.
  • Strong customer focus, dealing with employees and customers with professionalism and care.
  • Genuine desire to contribute to the betterment of Air Canada.
  • Previous experience in a customer relations environment an asset.
  • Strong understanding of airline tariffs and reservations an asset.
  • Excellent written communication skills.
  • Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results.
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
  • Ability to respond quickly to situations and seize opportunities.
  • Possess an energetic and tenacious achievement orientation.
  • Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment.
  • Strong knowledge and expertise with Air Canada’s service standards as well as labor relations.
  • Knowledge of labour relations and experience in managing a unionized workforce is an asset.
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

CONDITIONS OF EMPLOYMENT:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Responsibilities
  • Coach employees to the team metrics, (productivity, attendance, adherence to compensation guidelines, appeals, quality) to achieve and exceed productivity and service objectives.
  • Coach on soft skills by demonstrating courtesy, empathy and poise under pressure.
  • Review customer files and responses to ensure quality responses, technical accuracy and conformance to Company policies and procedures.
  • Assist in the development of manpower planning activities, work schedules, work at home visits, quality assessment score cards and other reports as required.
  • Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment to a work from home team.
  • Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
  • Anticipate, identify, and knowledgably resolve queries from employees with a results-oriented approach to performance.
  • Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
  • Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
  • Anticipate employees’ and customers’ needs and be available for them.
  • Celebrate success with employees by recognizing great individual and team effort and take time to thank them.
  • Be entrepreneurial and make every decision as if you owned Air Canada.
Customer Service Manager- Customer Relations - Temporary at Air Canada
Calgary, AB, Canada - Full Time
Skills Needed
Labor Relations, Communication Skills, Stressful Situations, Service Standards
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Backroom Coordinator - Intercity Shopping Center at TJX Canada
Thunder Bay, ON P7B 6B9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Sr. Procurement Specialist at CRH Canada
Oakville, ON, Canada - Full Time
Skills Needed
Management Skills, Business Continuity, Suppliers, Communication Skills, Learning, Sap, Ariba, Stabilization, Disabilities, Data Analysis, Negotiation, Agility, Clarity, Contract Management
Specialization
A similar type of role
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Store Coordinator , , . Dartmouth Crossing at TJX Canada
Dartmouth, NS B3B 0B7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Operations Supervisor at GMS Canada
Langford, BC, Canada - Full Time
Skills Needed
Microsoft Excel, English, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Customer Experience Manager at Air Canada
London, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Excel, Employee Engagement, Travel, Interpersonal Skills, Teamwork
Specialization
The airline industry
Qualification
Graduate
Customer Service Sales at GMS Canada
Sidney, BC, Canada - Full Time
Skills Needed
Communication Skills, Excel, Customer Service Skills
Qualification
Graduate
Client Service Assistant - Real Estate at BFL Canada
Langley, BC V1M 4A6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Lease and Facility Lead - Temporary, Full-time at VON Canada
Mississauga, ON L5N 8P9, Canada - Full Time
Skills Needed
Discretion, Organization Skills, Management Skills, Confidentiality, Regulations, Excel, Property Management, Real Estate, Interpersonal Skills, Sensitive Information, Regulatory Standards, Accessibility
Specialization
Business administration real estate or related field
Qualification
Graduate
Shipper at GMS Canada
Victoria, BC, Canada - Full Time
Skills Needed
English, Stairs, Microsoft Excel, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Agent(e) de sécurité - Sur appel at ECS Canada
Chicoutimi, QC G7H 5B1, Canada - Full Time
Skills Needed
Flexibles, P4
Qualification
Graduate
Senior Director Digital Information Systems, IT/IS - Full-time at VON Canada
Remote, British Columbia, Canada - Full Time
Skills Needed
Py, Change Management, Process Redesign, Vendors, Microsoft Office, Computer Science, Operational Execution, Design Principles, Presentation Skills, Rdbms, Information Systems, Gl, Sharepoint, Management Skills, Operations
Specialization
Business administration computer science or a related field (mba preferred
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Financial Analyst at NAV Canada
Ottawa, ON K1P 5L6, Canada - Full Time
Skills Needed
Financial Reporting, Financial Transactions, Research, Writing, Consultation, Budgeting, Pivot Tables, Financial Analysis, Excel, Powerpoint, Forecasting, Data Collection, Mandates, Validation
Specialization
Business Administration, Administration, Business, Commerce
Qualification
Diploma
Coordinator at PFP Canada
Okotoks, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
R&D Engineer at IEM Canada
Surrey, BC, Canada - Full Time
Skills Needed
Solidworks, Electrical Equipment, Ul, Testing
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Retail Store Associate / - South Trail Crossing at TJX Canada
Calgary, AB T2Z 3V8, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Product Manager, AI at Air Canada
Quebec City, QC, Canada - Full Time
Skills Needed
Sql, Search, Microsoft Azure, Data Manipulation, Tableau, Google Cloud, Artificial Intelligence, Presentation Skills, Business Analytics, Python, Aws, Workshops, Teamwork, Computer Science, Mathematics, Data Science
Specialization
Engineering computer science business analytics statistic or mathematics or bachelor’s degree with relevant experience commensurate to the role
Qualification
Graduate
Program Manager - Temporary at Air Canada
Quebec City, QC, Canada - Full Time
Skills Needed
Program Management, Interpersonal Skills, Project Management Software, Teams, Leadership Skills, Business Units
Specialization
Relevant Field
Qualification
MBA
Customer Service Specialist CSS at KAG Canada
Edmonton, AB T6S 1A5, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project planner - Cost Controller, 5 years + at BBA Canada
Montréal, QC, Canada - Full Time
Skills Needed
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
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