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Renewal Account Manager - Federal at ServiceNow
Waltham, Massachusetts, United States - Full Time
Skills Needed
Account Management, Customer Success, Contract Negotiation, Saas, Customer Retention, Relationship Building, Process Improvement, Sales, Customer Service, Ai Integration, Licensing Models, Risk Mitigation, Customer Engagement, Legal Coordination, Product Adoption, Metrics Monitoring
Specialization
Candidates should have over 5 years of experience in Renewal Account Management or Customer Success, with a focus on SaaS products. Experience in leveraging AI in work processes and building relationships with peers and partners is also required.
Experience Required
Minimum 5 year(s)
Financial Controller at 4Sourcing
8011 Zwolle, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kwartiermaker ICT Contract- en Leveranciersmanagement at Circle8
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior Applicatiebeheerder at HZ Logistics BV
Maasdijk, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cardiology Technician at UPMC
Harrisburg, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Critical Thinking, Computer Skills, Anatomy Knowledge, Cardiac Procedures, Bls Certification, Phlebotomy, Telemetry Monitoring, Vital Signs, Patient Care Technician, Medical Assistant, Foley Care, Specimen Collection, Iv Catheter Insertion, Arterial Sheath Removal, Venous Sheath Removal
Specialization
Candidates must have a high school diploma or equivalent and at least 2 years of relevant experience in a medical or patient care role. Knowledge of cardiac patients and procedures, along with current BLS certification, is required.
Experience Required
Minimum 2 year(s)
Vrachtwagenchauffeur CE Combitruck at IQ Select
3013 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Vrachtwagenchauffeur CE Combitruck at IQ Select
3311 Dordrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Wills & Probate Solicitor at Redkite Solicitors
Wales, Wales, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Vrachtwagenchauffeur CE Combitruck at IQ Select
3112 Schiedam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Group Transfer Pricing & Tax Controversy Manager at Kerry
Naas, County Kildare, Ireland - Full Time
Skills Needed
Economics, Mitigation Strategies, Maps, Finance, Transfer Pricing, Tax Audits
Specialization
Taxation or transfer pricing is an advantage
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Maintenance Technician E at Mateck Project Support BV
4782 Moerdijk, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
JDL-HRBP-UK at JD Logistic Services Company
London SW1Y 6QY, , United Kingdom - Full Time
Skills Needed
Leadership, Thought Leadership, Productivity, Performance Reviews, Teams, Analytics
Qualification
Graduate
Quantity Surveyor at AtkinsRalis
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Communication Skills, English, Arabic, Excel, Powerpoint
Qualification
Graduate
Experience Required
Minimum 10 year(s)
University Solicitor at Liverpool School of Tropical Medicine
Liverpool, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
A minimum of degree-level education and a postgraduate qualification in a relevant area.
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Art Instructor at Outcomes First Group
Kings Bromley, , United Kingdom - Full Time
Skills Needed
Children, Young Adults, Young People, Liability
Qualification
Graduate
Practical Support Assistant at Unitemps
Salford M5 4WT, , United Kingdom - Full Time
Skills Needed
English, Communication Skills
Qualification
Graduate
Receptie medewerker- Host ( m/v) at Goodday Hospitality Services
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Assistant - Moate at BoyleSports
Moate, County Westmeath, Ireland - Full Time
Skills Needed
Knowledge Base, Customer Service, Communication Skills
Qualification
Graduate
Medewerker Bediening at Hotel Die Port van Cleve
1AC, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Van Driver (Nights - Near Heathrow) at National Sameday
Slough SL3 9PF, , United Kingdom - Full Time
Skills Needed
Commercial Driving, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Renewal Account Manager - Federal at ServiceNow
Waltham, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

135870.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Account Management, Customer Success, Contract Negotiation, SaaS, Customer Retention, Relationship Building, Process Improvement, Sales, Customer Service, AI Integration, Licensing Models, Risk Mitigation, Customer Engagement, Legal Coordination, Product Adoption, Metrics Monitoring

Industry

Software Development

Description
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow. Identify customer needs and demonstrate account management capabilities to guide renewal closure. Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions. Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams. Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed. Engage customer in conversations around renewal readiness, timing and general customer needs. Connect with customers on multi-year contracts to ensure continued engagement and customer value realization. Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration. Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF. Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity. Experience leading customer retention and adoption of a SaaS product for complex accounts/territories. Advanced proficiency with contract renewal processes. Experience building relationships with peers and partners. Excellent customer management skills; including sales, account management, and customer service. Personal initiative to identify areas of process improvement and efficiency. Strong work ethic and quota achievement. Deep expertise with a SaaS model focused on enterprise software preferred. Federal experience preferred FD21 For positions in this location, we offer a base pay of $82,320 - $135,870, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Responsibilities
Negotiate renewal contracts and develop strategies that maximize contract value while enhancing customer relationships. Monitor customer health metrics and engage in discussions around renewal readiness and customer needs.
Renewal Account Manager - Federal at ServiceNow
Waltham, Massachusetts, United States - Full Time
Skills Needed
Account Management, Customer Success, Contract Negotiation, Saas, Customer Retention, Relationship Building, Process Improvement, Sales, Customer Service, Ai Integration, Licensing Models, Risk Mitigation, Customer Engagement, Legal Coordination, Product Adoption, Metrics Monitoring
Specialization
Candidates should have over 5 years of experience in Renewal Account Management or Customer Success, with a focus on SaaS products. Experience in leveraging AI in work processes and building relationships with peers and partners is also required.
Experience Required
Minimum 5 year(s)
Financial Controller at 4Sourcing
8011 Zwolle, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kwartiermaker ICT Contract- en Leveranciersmanagement at Circle8
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior Applicatiebeheerder at HZ Logistics BV
Maasdijk, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cardiology Technician at UPMC
Harrisburg, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Critical Thinking, Computer Skills, Anatomy Knowledge, Cardiac Procedures, Bls Certification, Phlebotomy, Telemetry Monitoring, Vital Signs, Patient Care Technician, Medical Assistant, Foley Care, Specimen Collection, Iv Catheter Insertion, Arterial Sheath Removal, Venous Sheath Removal
Specialization
Candidates must have a high school diploma or equivalent and at least 2 years of relevant experience in a medical or patient care role. Knowledge of cardiac patients and procedures, along with current BLS certification, is required.
Experience Required
Minimum 2 year(s)
Vrachtwagenchauffeur CE Combitruck at IQ Select
3013 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Vrachtwagenchauffeur CE Combitruck at IQ Select
3311 Dordrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Wills & Probate Solicitor at Redkite Solicitors
Wales, Wales, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Vrachtwagenchauffeur CE Combitruck at IQ Select
3112 Schiedam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Group Transfer Pricing & Tax Controversy Manager at Kerry
Naas, County Kildare, Ireland - Full Time
Skills Needed
Economics, Mitigation Strategies, Maps, Finance, Transfer Pricing, Tax Audits
Specialization
Taxation or transfer pricing is an advantage
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Maintenance Technician E at Mateck Project Support BV
4782 Moerdijk, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
JDL-HRBP-UK at JD Logistic Services Company
London SW1Y 6QY, , United Kingdom - Full Time
Skills Needed
Leadership, Thought Leadership, Productivity, Performance Reviews, Teams, Analytics
Qualification
Graduate
Quantity Surveyor at AtkinsRalis
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Communication Skills, English, Arabic, Excel, Powerpoint
Qualification
Graduate
Experience Required
Minimum 10 year(s)
University Solicitor at Liverpool School of Tropical Medicine
Liverpool, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
A minimum of degree-level education and a postgraduate qualification in a relevant area.
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Art Instructor at Outcomes First Group
Kings Bromley, , United Kingdom - Full Time
Skills Needed
Children, Young Adults, Young People, Liability
Qualification
Graduate
Practical Support Assistant at Unitemps
Salford M5 4WT, , United Kingdom - Full Time
Skills Needed
English, Communication Skills
Qualification
Graduate
Receptie medewerker- Host ( m/v) at Goodday Hospitality Services
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Assistant - Moate at BoyleSports
Moate, County Westmeath, Ireland - Full Time
Skills Needed
Knowledge Base, Customer Service, Communication Skills
Qualification
Graduate
Medewerker Bediening at Hotel Die Port van Cleve
1AC, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Van Driver (Nights - Near Heathrow) at National Sameday
Slough SL3 9PF, , United Kingdom - Full Time
Skills Needed
Commercial Driving, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)