Position Title

Assistant Director, Enterprise Application Systems
About the University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master’s-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.
Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western’s greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the Department

The Enterprise Application Services Department supports Western’s mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
Enterprise Application Services (EAS) at Western Washington University is committed to the implementation, management, maintenance, and ongoing enhancement of the university’s enterprise systems. EAS supports the institution’s essential administrative information processing requirements, ensuring these systems are managed efficiently and securely. The applications overseen by EAS may be delivered as SaaS solutions or hosted on-premises.
About the Position

Reporting to the Director of EAS/ITS, the Assistant Director of Student & Faculty Systems supervises the Student & Faculty Systems Team (SFS). This position is vital in ensuring the maintenance of essential campus applications, spearheading initiatives, and engaging with stakeholders to develop technical and functional solutions.

Key responsibilities include:

• Directs staff, establishes priorities, reviews deliverables, analyzes departmental workflow, sets deadlines, and develops standards.
• Consults with users, managers, vendors, and technicians to assess system requirements and functionality.
• Together with other supervisors, evaluates technology and campus needs and recommends improvements to stakeholders and the University.
• Participate in campus-wide IT projects.
• Management and Support (50%)
• Directs the Application Support Team on system configurations based on the department’s business processes. Responsible for assigning employee workloads, priorities, and work expectations to ensure appropriate personnel are available to support enterprise-wide applications and projects that align with the University’s Strategic Plan, Vision, and Strategic Goals. Applications Support includes, but is not limited to:
• Banner Admin: Student, Admissions, and Financial Aid
• Banner Self-Service: Student, Registration, Financial Aid, and Faculty
• Banner Communication Management (BCM)
• Slate CRM
• Degree Works
• DataTransfer
• OnBase (Admissions, Student documents, and Financial Aid documents)
• Evisions Argos Reporting
• Western Student Data Warehouse
• Federal Systems: EdConnect, Federal Processing System (FPS), National Student Loan Data System (NSLDS)
• National Student Clearinghouse (NSC)
• Parchment
• Canvas
• 25Live
• Curriculum and Catalog (Modern Campus)
• Management duties include:
• Directing, hiring, and training employees
• Aligning resources with the PMO to ensure success for IT-related projects
• Conduct performance review on an annual basis
• Ensuring work assignments are accomplished with quality and on time
• Ensure team members follow standard development and testing protocols
• Ensure team members follow all security and privacy compliance rules
• Engaging in efforts to increase unit cohesion and teamwork
• Guide team members in documenting processes and system configuration
• Actively engaging teams in cross-training activities
• Encouraging all team members to share system knowledge through leading by example
• Relationship Management, Collaboration, Guidance, and Cross-Training
• Collaborate with other ITS and EAS leadership teams to develop a strategic roadmap for modernizing technology and systems.
• Responsible for managing and maintaining the relationships between EAS/SFS and University stakeholders/business owners to ensure the support level is meeting expectations.
• Provides mentor support to analysts in delivering best-in-class customer service, guiding and instructing them on techniques for troubleshooting complex implementations, configurations, support issues, and service restoration.
• Supports the analysts’ work in resolving complex issues that impact users, teams, and overall University objectives. Participate in and guide other team members, performing root cause analysis to correct current problems and proactively reduce or eliminate potential future issues.
• Provides recommendations and works with stakeholders on the design and implementation of system and service improvements.
• Periodically assesses training needs and determines practical training needs for systems support.
• Operational Management of SFS System Support
• Supervises maintenance of departmental records, including granting requests for system permissions by established internal control policies and regulatory guidelines.
• Reviews and approves programming and table change requests submitted by SFS analysts before forwarding to Enterprise Application Services, Analysis, Programming & Integration Team.
• Proactively communicates with University stakeholders and continuously assesses departmental needs.
• Participates in University stakeholder meetings, in-service trainings, workshops, and committees as necessary to convey and/or gather information required for department operations.
• Collaborate with the PMO and other stakeholders to align resources and provide support for assigned projects

Required Qualifications

• University degree or an equivalent combination of education and experience
• 5 years of experience in information technology in a dynamic business or educational environment
• Experience writing SQL queries or using SQL Developer
• Demonstrated excellence in both written and verbal communication skills
• Strong ability to facilitate meetings
• Strong diagnostic and problem-solving skills
• Fluent knowledge of Banner Student & Faculty modules
• Ability to work independently with minimal supervision as well as in various team structures
• Highly self-driven and self-motivated
• Team-oriented and user-friendly
• Demonstrated ability to effectively translate, simplify, and communicate (written and verbal) information to diverse stakeholders
• Commitment to serving the needs of a diverse population and fostering an inclusive environment
• Ability to work with sensitive/confidential information and to handle such information as required by Federal and State laws, and WWU regulations/policies

Preferred Qualifications

• Thorough knowledge of Western’s administrative operations and technical systems
• Master’s degree in computer science, management information systems, business, or public administration
• Experience in managing information technology in a dynamic business or educational environment
• Experience performing business process analysis
• Experience with project management methodologies
• Prior experience and participation with system implementation or technology projects
• Hands-on experience supporting administrative systems such as: ERP, Student Information System, Content Management system, CRM.
• Experience working in a university or higher education environment
• Familiarity with Change Management

Conditions of Employment
All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to HR@wwu.edu if you need information regarding medical or religious exemption and applicable accommodations.
Salary

Hiring range is $119,182 - $137,060/year depending on qualifications and experience. Through longevity position tops out at $154,938.
Benefits Information
Benefits Overview for Administrative Professional Position.
Application Instructions
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand.
Closing Date Notes

Application review begins September 3, 2025; position is open until filled
Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western’s campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Student Affairs at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.

• Directs staff, establishes priorities, reviews deliverables, analyzes departmental workflow, sets deadlines, and develops standards.
• Consults with users, managers, vendors, and technicians to assess system requirements and functionality.
• Together with other supervisors, evaluates technology and campus needs and recommends improvements to stakeholders and the University.
• Participate in campus-wide IT projects.
• Management and Support (50%)
• Directs the Application Support Team on system configurations based on the department’s business processes. Responsible for assigning employee workloads, priorities, and work expectations to ensure appropriate personnel are available to support enterprise-wide applications and projects that align with the University’s Strategic Plan, Vision, and Strategic Goals. Applications Support includes, but is not limited to:
• Banner Admin: Student, Admissions, and Financial Aid
• Banner Self-Service: Student, Registration, Financial Aid, and Faculty
• Banner Communication Management (BCM)
• Slate CRM
• Degree Works
• DataTransfer
• OnBase (Admissions, Student documents, and Financial Aid documents)
• Evisions Argos Reporting
• Western Student Data Warehouse
• Federal Systems: EdConnect, Federal Processing System (FPS), National Student Loan Data System (NSLDS)
• National Student Clearinghouse (NSC)
• Parchment
• Canvas
• 25Live
• Curriculum and Catalog (Modern Campus)
• Management duties include:
• Directing, hiring, and training employees
• Aligning resources with the PMO to ensure success for IT-related projects
• Conduct performance review on an annual basis
• Ensuring work assignments are accomplished with quality and on time
• Ensure team members follow standard development and testing protocols
• Ensure team members follow all security and privacy compliance rules
• Engaging in efforts to increase unit cohesion and teamwork
• Guide team members in documenting processes and system configuration
• Actively engaging teams in cross-training activities
• Encouraging all team members to share system knowledge through leading by example
• Relationship Management, Collaboration, Guidance, and Cross-Training
• Collaborate with other ITS and EAS leadership teams to develop a strategic roadmap for modernizing technology and systems.
• Responsible for managing and maintaining the relationships between EAS/SFS and University stakeholders/business owners to ensure the support level is meeting expectations.
• Provides mentor support to analysts in delivering best-in-class customer service, guiding and instructing them on techniques for troubleshooting complex implementations, configurations, support issues, and service restoration.
• Supports the analysts’ work in resolving complex issues that impact users, teams, and overall University objectives. Participate in and guide other team members, performing root cause analysis to correct current problems and proactively reduce or eliminate potential future issues.
• Provides recommendations and works with stakeholders on the design and implementation of system and service improvements.
• Periodically assesses training needs and determines practical training needs for systems support.
• Operational Management of SFS System Support
• Supervises maintenance of departmental records, including granting requests for system permissions by established internal control policies and regulatory guidelines.
• Reviews and approves programming and table change requests submitted by SFS analysts before forwarding to Enterprise Application Services, Analysis, Programming & Integration Team.
• Proactively communicates with University stakeholders and continuously assesses departmental needs.
• Participates in University stakeholder meetings, in-service trainings, workshops, and committees as necessary to convey and/or gather information required for department operations.
• Collaborate with the PMO and other stakeholders to align resources and provide support for assigned project