MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group’s business.
Do you recognize yourself? Then come work with us and be part of MSC’s family!

QUALIFICATION AND EXPERIENCE

• Experience in a Software QA tester or help desk role, ideally in a software company and in a global setup
• Professional-level fluency in both written and spoken English
• Basic understanding of APIs, including input parameters, payload, JSON, and XML
• Customer-oriented mindset with a willingness to learn and become an expert in freight procurement and the Tender Management platform
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proactive and self-motivated with keen attention to detail

• Provide accurate product information and support for the Tender Management platform to users worldwide
• Collaborate with the Geneva-based team to resolve technical issues and improve user experience
• Collaborate with development teams to ensure expected data is delivered to the platform
• Interact with the Tender Management solution vendor, escalating bugs, creating support tickets, and following up with the vendor’s support team
• Assist in the integration and maintenance of the Tender Management platform within the internal ecosystem through manual testing
• Conduct training sessions
• Create and maintain documentation to help users understand and utilize the platform effectively
• Monitor system performance and proactively address potential issues
• Perform product maintenance and configuration