Job ID: 54808
Job Category: Records & Information Management
Division & Section: Economic Development & Culture, EDC Business Growth Services
Work Location: Various (see below)
Job Type & Duration: Full-time, Permanent Vacancy
Hourly Rate and Wage Grade: $40.69 – $44.57
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 8-Jul-2025 to 22-Jul-2025

JOB DESCRIPTION:

Reporting to the Manager, Business Growth Services, the Library Information Officer is responsible for assisting businesses, responding to front counter, phone, and e-mail requests for information regarding business start-up and early-stage business development. The Library Information Officer directs clients to appropriate information services and regulatory agencies to address their information requests and facilitates business registration services as well as creates business research aids and fact sheets.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary degree or diploma in Business, Library Science or the approved equivalent combination of education and/or related experience.
• Considerable experience providing customer service (in-person, telephone and email) in a high-volume service environment.
• Considerable experience with website content management, using CRM software (e.g. Salesforce) and SharePoint.
• Experience conducting business research related to small business and entrepreneurship.
• Experience in delivering training and orientation with regards to the use of online business support resources.

• Compiles, classifies, and catalogues information and materials. Determines subject content and assigns appropriate headings and classification numbers to identify the material.
• Reviews and assesses variety of electronic publications, recommends materials to be purchased and provides costing information. Orders approved materials and catalogues incoming materials.
• Answers requests for information from the public, city staff, elected officials, libraries etc. Research and compiles materials in answer to reference inquiries. Distributes materials as appropriate and invoices for costs. Arranges inter library loans as needed.
• Assists in the preparation of policies and procedures including the compilation of training manuals and subject bibliographies.
• Evaluates and analyses library information needs and resources and makes recommendations. Provides continuous updates to Divisional staff of issues by scanning publications and extracting information relating to policy, programs, and issues.
• Sets up and maintains automated cataloguing system and databases.
• Conducts regular and annual inventory of library materials (i.e., Digital inventory)
• Produces internal newsletters/bulletins on relevant materials and publications.
• Circulates materials to staff (i.e., Senior Management, Province of Ontario etc.) and maintains statistical records and reports regarding small business clients utilizing services.
• Organize displays in public areas using relevant posters and pamphlets.
• Provides staff training and development about the use of online resources and databases and web searching.
• Undertakes, organizes, and manages special projects.
• Provides input into the library strategic, operational, and work plans and marketing of library information services.