ESSENTIAL SKILLS:

• Good understanding of Information Technology
• Use of Excel, Word and office applications
• English Language, both spoken and written
• Maintaining accurate records and databases
• Good communication skills, in person, on the phone and in writing
• A flexible approach and an ability to demonstrate empathy
• Working as part of a team
• Customer/client/patient facing rolls
• Prioritisation of tasks
• Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations

DESIRABLE SKILLS:

• A good standard of general education including English and Maths at GCSE C or above (or equivalent)
• Relevant experience within a GP practice
• Understanding the role of the CQC

ROLE SPECIFIC DUTIES:

• Greet patients in person, working to put them at ease and giving any explanations within your competency
• Signpost patients to the correct service to ensure that they receive the right care first time
• Make and change appointments as required
• Work with the practice information recording systems and computer systems in maintaining clinical records
• Handle payments to the practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
• Report all significant events, including ‘near misses’ for inclusion in the Practice Risk Register
• Practice the highest standards of confidentiality when dealing with all aspects of patient information
• Participate in activities required to assess compliance with CQC Fundamental Standards
• Participate in the maintenance of the complaints system at Highcroft Surgery and in resolving complaints to improve service
• Use all equipment in accordance with published instructions and guidelines
• Report any faults or safety worries with equipment and premises
• Open and distribute Highcroft Surgery post both on paper and electronically
• Process repeat prescription requests
• Assisting patients with registrations and processing the paperwork
• Completing all patient information in electronic and/or paper records
• Maintain patient electronic medical records
• Accessing relevant patient information when required
• Daily preparation and close down of consulting rooms
• Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption. Ensure door signs are in place for clinicians/clinics
• Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use
• Maintain the Health and Safety of all staff, patients and visitors
• Participate in regular reviews of personal development plans
• Undergo further training as required by Highcroft Surgery
  The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements:
• To maintain information notice board in line with national/local health promotion campaigns
• To attend relevant meetings as required
• To immediately report any safeguarding or compliance concerns

PERSONAL RESPONSIBILITIES:

• To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
• Provide information for a DBS check, and inform the practice of any incident that may change the DBS status
• Be responsible for your own Health & Safety
• Work within your personal competence
• Promote and participate in a high standard of care within Highcroft Surgery
• Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself
• Give agreed notice of periods of absence and leave
• Keep to the dress code required by the practice, both in terms of any uniform and personal appearance
• Ensure that patients’ rights are protected