Position Type:
Permanent
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Closing date:
2025-09-24
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Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you’re a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Reporting to the Senior Director, Integrated Emergency Health Services, the Director, Integrated Air Program, you will primarily be responsible to set the strategic direction and provide senior level leadership for the operations and human resources needs of the Integrated Air Ambulance Service. Your mission will be to maintain the overall operational status of the air ambulance service while meeting or exceeding customer/patient expectations.

Responsibilities include:

• Develop strategic Business Plans for the integration of the Air Ambulance Service
• Establish service direction and ensure that customer/patient service is a priority by developing an issue resolution process.
• Assist Human Resources in the recruitment and selection process for the Air Ambulance staff. Develop and manage the Air Ambulance team.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
• Ensure compliance with the commercial contract
• Monitor key performance indicators
• Liaise with the contracted Air Operations vendors to ensure contract compliance
• Manage the day-to-day operations and oversee various contracts and consult with the regional health authorities, physicians and other medical care providers and stakeholders.

Professional Qualifications & Competencies:

• Three or more years in a senior leadership position, in EMS management.
• Minimum five years’ experience working as a registered nurse or an Advanced Care Paramedic with a minimum of two years of experience in a flight position a strong preference.
• Knowledge and/or expertise in EMS management, information technology, finance, and human resources.
• Solid managerial/supervisory experience and formal business training an asset.
• Excellent Leadership skills.
• Strong analytical, problem solving, and organizational abilities required.
• Sound business judgment and be able to think strategically in a dynamic environment.
• Ability to work both independently and as part of a management team.
• Aptitude for negotiation and dispute resolution skills.
• Leads team members by example and practices time management.
• Proficient computer literacy and the ability to create and edit various reports, presentations, and databases.

• Excellent interpersonal, presentation and written communication skills.

• Who we are
  MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.
  Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.
  We’re one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.
  If you share our mission of improving the wellbeing of Canadians, join our team.
  What it’s like to work with us
  We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.
  We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.
  We welcome diversity
  We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
  We put safety first
  Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
  Only those selected for an interview will be contacted.
  If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.

• Develop strategic Business Plans for the integration of the Air Ambulance Service
• Establish service direction and ensure that customer/patient service is a priority by developing an issue resolution process.
• Assist Human Resources in the recruitment and selection process for the Air Ambulance staff. Develop and manage the Air Ambulance team.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
• Ensure compliance with the commercial contract
• Monitor key performance indicators
• Liaise with the contracted Air Operations vendors to ensure contract compliance
• Manage the day-to-day operations and oversee various contracts and consult with the regional health authorities, physicians and other medical care providers and stakeholders