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Contact Centre Deputy Manager at Department for Science Innovation Technology
Birmingham, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Student Services Coordinator (Mississauga Campus) at Anderson College of Health Business Technology
Mississauga, ON L5B 2N6, Canada - Full Time
Skills Needed
Disabilities, Dental Care, Communication Skills, Welfare, Secondary Education
Specialization
Provide practicum support including issuing wsib certificates initiating student clearance for practicum briefing students distributing placement packages and tracking attendance
Qualification
Trade Certificate
SD-25068 - POST DOC IN MULTI-PHYSICS SIMULATION AD DESIGN FOR ADVANCED DRON at Luxembourg Institute of Science and Technology
Luxembourg, , Luxembourg - Full Time
Skills Needed
Development Projects, Abaqus, Performance Analysis, Academic Background, Python, Applied Physics, Design, Collaborative Environment, English, Aerospace Engineering, Soft Skills, Electromagnetics, French, Flight Dynamics, Openness, Fluid Dynamics, C++
Qualification
Phd
Experience Required
Minimum 5 year(s)
Marketing Research Analyst at Institute for Building Technology and Safety
Ashburn, VA 20147, USA - Full Time
Skills Needed
Management Skills, Productivity, B2g, Journalism, Hubspot, Government, Market Research, Optimization, Technical Services, Adjustments, Performance Metrics, Communication Skills
Specialization
Business, Journalism, Marketing, Relevant Field
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Press Officer at Department for Science Innovation Technology
London, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Training Consultant (25-27) at Northern College of Applied Arts and Technology
Timmins, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
ELV Project Engineer at Smart Artificial Intelligence Technology LLC
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Optical Fiber, Coordination Skills, Structured Cabling, Cctv
Qualification
Graduate
Experience Required
Minimum 3 year(s)
ASSISTANT/ASSOCIATE PROFESSOR IN ENERGY ECONOMICS - at Missouri University of Science and Technology
Rolla, MO 65409, USA - Full Time
Skills Needed
Languages, History, Social Sciences, Creativity, Philosophy, Statistics, Environmental Economics, Microeconomics, Mathematics, Economics, Public Policy, Energy Economics, Case, Technical Communication, Chemistry, Political Science, Physics, English
Specialization
Case offers more than 85 different academic options including certificates minors bachelor’s master’s and doctoral degrees.
Qualification
Trade Certificate
Marketing Assistant at London School of Science and Technology LSST
Wembley HA9 7AB, , United Kingdom - Full Time
Skills Needed
Adobe Creative Suite, Microsoft Excel, Analytical Skills, English, Photoshop, Reporting, Data Analysis
Qualification
Graduate
SD-25166 RESEARCHER IN MASS SPECTROMETRY IMAGING FOR LIFE SCIENCES at Luxembourg Institute of Science and Technology
Luxembourg, , Luxembourg - Full Time
Skills Needed
Writing, English, Chemistry, Biology, Completion, Analytical Chemistry, Mass Spectrometry
Qualification
Phd
Strategy and Delivery Manager - Cyber and Autonomous Systems Team at Department for Science Innovation Technology
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Conference Associate at ZoomRx Healthcare Technology Solutions Pvt Ltd
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Support Analyst-Working Hours/Rotational «Junior» «Monterrey » at Information Technologies Consultant Home SA de CV
México, N. L., Mexico - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Support Engineer - Operations Command (SOC) (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Bielefeld, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Systemadministrator - Front Office (m/w/d) at Bundesamt fr Sicherheit in der Informationstechnik
53175 Bonn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior DevOps Engineer – Web / Kubernetes (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Bielefeld, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Cloud Automation Engineer (m/w/d) at Information und Technik NordrheinWestfalen ITNRW
48157 Münster, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior DevOps Engineer - Web/Kubernetes (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Augsburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RESEARCH DATA ANALYST II at Department of Health Care Access and Information
Sacramento County, California, USA - Full Time
Skills Needed
Excel, Software, Arcgis, Qualitative Data, Python, Addition, Data Analysis, Sas, Tableau, Dashboards
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Engineer (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Contact Centre Deputy Manager at Department for Science Innovation Technology
Birmingham, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

22 Nov, 25

Salary

61939.0

Posted On

23 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Norway

Industry

Other Industry

Description

JOB DESCRIPTION

Working as part of the Contact Centre team within GDS your role will be focused on ensuring public users to One Login who require our support to either prove their identity or log in to the service, receive a best in class experience when dealing with our omni-channel contact centre.
Responsible for optimising performance in our three primary channels (telephony, webchat and webform) your focus will be on driving user self service and automation of contact handling to reduce cost and deliver a digital experience.
As the Deputy Contact Centre Manager, you will drive day-to-day operational performance of our outsourced contact centre partner, whilst also leading the evolution of our contact channel strategy and continuous improvement agenda.
Reporting into the Contact Centre Manager, who retains ownership of the commercial and strategic relationship, the Service Manager will take ownership of operational performance, channel optimisation and improvement initiatives - ensuring we deliver an efficient, scalable and user-centric service operation.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements
Responsibilities

Administration / Corporate Support
Operational Delivery
Contact Centre Deputy Manager at Department for Science Innovation Technology
Birmingham, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Student Services Coordinator (Mississauga Campus) at Anderson College of Health Business Technology
Mississauga, ON L5B 2N6, Canada - Full Time
Skills Needed
Disabilities, Dental Care, Communication Skills, Welfare, Secondary Education
Specialization
Provide practicum support including issuing wsib certificates initiating student clearance for practicum briefing students distributing placement packages and tracking attendance
Qualification
Trade Certificate
SD-25068 - POST DOC IN MULTI-PHYSICS SIMULATION AD DESIGN FOR ADVANCED DRON at Luxembourg Institute of Science and Technology
Luxembourg, , Luxembourg - Full Time
Skills Needed
Development Projects, Abaqus, Performance Analysis, Academic Background, Python, Applied Physics, Design, Collaborative Environment, English, Aerospace Engineering, Soft Skills, Electromagnetics, French, Flight Dynamics, Openness, Fluid Dynamics, C++
Qualification
Phd
Experience Required
Minimum 5 year(s)
Marketing Research Analyst at Institute for Building Technology and Safety
Ashburn, VA 20147, USA - Full Time
Skills Needed
Management Skills, Productivity, B2g, Journalism, Hubspot, Government, Market Research, Optimization, Technical Services, Adjustments, Performance Metrics, Communication Skills
Specialization
Business, Journalism, Marketing, Relevant Field
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Press Officer at Department for Science Innovation Technology
London, England, United Kingdom - Full Time
Skills Needed
Norway
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Training Consultant (25-27) at Northern College of Applied Arts and Technology
Timmins, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
ELV Project Engineer at Smart Artificial Intelligence Technology LLC
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Optical Fiber, Coordination Skills, Structured Cabling, Cctv
Qualification
Graduate
Experience Required
Minimum 3 year(s)
ASSISTANT/ASSOCIATE PROFESSOR IN ENERGY ECONOMICS - at Missouri University of Science and Technology
Rolla, MO 65409, USA - Full Time
Skills Needed
Languages, History, Social Sciences, Creativity, Philosophy, Statistics, Environmental Economics, Microeconomics, Mathematics, Economics, Public Policy, Energy Economics, Case, Technical Communication, Chemistry, Political Science, Physics, English
Specialization
Case offers more than 85 different academic options including certificates minors bachelor’s master’s and doctoral degrees.
Qualification
Trade Certificate
Marketing Assistant at London School of Science and Technology LSST
Wembley HA9 7AB, , United Kingdom - Full Time
Skills Needed
Adobe Creative Suite, Microsoft Excel, Analytical Skills, English, Photoshop, Reporting, Data Analysis
Qualification
Graduate
SD-25166 RESEARCHER IN MASS SPECTROMETRY IMAGING FOR LIFE SCIENCES at Luxembourg Institute of Science and Technology
Luxembourg, , Luxembourg - Full Time
Skills Needed
Writing, English, Chemistry, Biology, Completion, Analytical Chemistry, Mass Spectrometry
Qualification
Phd
Strategy and Delivery Manager - Cyber and Autonomous Systems Team at Department for Science Innovation Technology
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Conference Associate at ZoomRx Healthcare Technology Solutions Pvt Ltd
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Support Analyst-Working Hours/Rotational «Junior» «Monterrey » at Information Technologies Consultant Home SA de CV
México, N. L., Mexico - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Support Engineer - Operations Command (SOC) (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Bielefeld, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Systemadministrator - Front Office (m/w/d) at Bundesamt fr Sicherheit in der Informationstechnik
53175 Bonn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Junior DevOps Engineer – Web / Kubernetes (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Bielefeld, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Cloud Automation Engineer (m/w/d) at Information und Technik NordrheinWestfalen ITNRW
48157 Münster, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior DevOps Engineer - Web/Kubernetes (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Augsburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RESEARCH DATA ANALYST II at Department of Health Care Access and Information
Sacramento County, California, USA - Full Time
Skills Needed
Excel, Software, Arcgis, Qualitative Data, Python, Addition, Data Analysis, Sas, Tableau, Dashboards
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Engineer (m/w/d) at OEDIV Oetker Daten und Informationsverarbeitung KG
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate