Why Work for Accor?

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Night Audit Duty Manager to join our team, support our Front Office Team, and help ensure guest requirements are always met with the delivery of exceptional service.

Job Description

What you will be doing/ Key Responsibilities

•        Provide prompt, professional and friendly service to all guests and callers, ensuring all needs are attended to without delay.

•        Complete accurate check-in and check-out processes, ensuring guest registration details and account postings are correct and updated in the system.

•        Action diary events, guest history updates, VIP flags and special requests to ensure personalised service.

•        Manage incoming mail, parcels, messages and wake-up calls, delivering or communicating them efficiently.

•        Maintain excellent communication with Housekeeping and other departments to support room readiness, guest requests and lost property handling.

•        Ensure cashiering is accurate at shift end, with correct handling of cash, credit transactions, paperwork and safe deposit boxes.

•        Follow hotel security procedures including key control, guest confidentiality and night operations protocols.

•        Complete Night Audit tasks as per checklist, including report printing, system checks and handover documentation.

•        Monitor and report service issues, system inconsistencies or operational concerns to the Front Office Manager promptly.

•        Ensure smooth shift transition with clear and thorough handovers to the oncoming team.

•        Attend required training sessions, maintaining a high level of competency across all front office procedures and relevant systems.

•        Deliver an exceptional welcome experience — greeting guests professionally at the desk and over the phone.

•        Assist with lobby tasks as required to support operational needs.

•        Maintain an organised work environment and ensure all required forms, reports, checklists and documentation are completed correctly.

•        Uphold brand standards and hotel policies at all times to maintain guest satisfaction and operational integrity.

• •        Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations and consistent guest service