Employment Type: Permanent full time
Hours: 76 hours / fortnight
Location: Melbourne
Application: Please upload resume, cover letter and other relevant documentation as listed in the job ad
Contact: Gina Walden, GM - Seniors Living / GWalden@mercy.com.au
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us as a Sales Coordinator – Retirement Village, and help our teams deliver even greater outcomes.
About the opportunity
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As a Retirement Living Coordinator, you will be responsible for unit sales within our retirement village setting. Your role will include coordinating the sales experience from start to finish for our incoming residents.

In this role you will:

• Assist in delivering the Mercy Health Seniors Living service offering
• Enhance and develop relationships with Seniors Living residents, potential customers and their representatives
• Manage unit sales and marketing in accordance with set KPI’s
• Project manage unit refurbishments aligned with settlement time frames
• Assist in the compilation of Village Contracts, Disclosure Documents, Facts Sheets
• Ensure compliance with relevant regulatory requirements with the aim to achieve Accreditation across the portfolio
• Assist with Seniors Living development projects
• Work with Village Managers and Service Managers to create Villages with open and transparent relationships between clients, residents and staff to ensure that communities operate efficiently and to the highest standards
• Ensure residents and clients experience a positive customer journey from beginning to end within the broader Mercy Health community.

What you’ll bring
It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Tertiary qualification desired (e.g., Marketing, Management, Sales, Property)
• Experience within the Retirement/Seniors Living and Property Sales sectors
• An understanding of the requirements in Retirement Village operations including statutory requirements, agreements and disclosures, asset management, sales and marketing and excellence in relationship and service management
• Sound business skills including the ability to understand and interpret budgets
• Proven ability to achieve positive sales outcomes both from a Retirement Village perspective and within the broader community
• Proven experience in sales, via selling off the plan
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach to effective resident care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police record check.

Why Mercy Health?
Every organisation has a list of values, but at Mercy Health, you’ll find we truly live them. Our teams dig deep to deliver for patients, clients and residents. So, we think it’s essential that in return, we invest in our people and our cultures to create positive experiences and opportunities for all.

You’ll also enjoy a range of other benefits:

• Find a better balance with flexible working hours, the opportunity to work close to home, and the option to purchase additional leave when you need it.
• Receive ongoing support from our dedicated service team.
• Grow your impact and career with learning, development and progression opportunities.
• Make the most of your pay with our generous salary packaging options.
• Save big with access to a range of retail discounts across financial, healthcare, travel and other services.
• Live, work and feel your best with our health and wellbeing programs including an Employee Assistance Program and Fitness Passport for you and your family. If you have an existing Fitness Passport, you can easily transfer it to Mercy Health.

Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

In this role you will:

• Assist in delivering the Mercy Health Seniors Living service offering
• Enhance and develop relationships with Seniors Living residents, potential customers and their representatives
• Manage unit sales and marketing in accordance with set KPI’s
• Project manage unit refurbishments aligned with settlement time frames
• Assist in the compilation of Village Contracts, Disclosure Documents, Facts Sheets
• Ensure compliance with relevant regulatory requirements with the aim to achieve Accreditation across the portfolio
• Assist with Seniors Living development projects
• Work with Village Managers and Service Managers to create Villages with open and transparent relationships between clients, residents and staff to ensure that communities operate efficiently and to the highest standards
• Ensure residents and clients experience a positive customer journey from beginning to end within the broader Mercy Health community

To thrive in this role, you will have:

• Tertiary qualification desired (e.g., Marketing, Management, Sales, Property)
• Experience within the Retirement/Seniors Living and Property Sales sectors
• An understanding of the requirements in Retirement Village operations including statutory requirements, agreements and disclosures, asset management, sales and marketing and excellence in relationship and service management
• Sound business skills including the ability to understand and interpret budgets
• Proven ability to achieve positive sales outcomes both from a Retirement Village perspective and within the broader community
• Proven experience in sales, via selling off the plan
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach to effective resident care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment