FRONT OFFICE MANAGER AT HYATT CENTRIC MELBOURNE

Join the heartbeat of Melbourne’s hospitality scene at Hyatt Centric Melbourne, where vibrant city energy meets world-class service. We’re seeking a dynamic and experienced Front Office Manager to lead our front-of-house operations and inspire a team of 30+ in delivering exceptional guest experiences every day.
Reporting directly to the Director of Rooms, you’ll play a key role in overseeing the Front Desk, Bell Desk, and Guest Services, ensuring every touchpoint reflects the signature Hyatt warmth and attention to detail.

CULTURE STATEMENT:

We Are Team Centric!
Team Centric brings together all departments with a “got your back” attitude.
We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.
We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.
Each team member plays a vital role in fostering a sense of belonging and purpose at work.
Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.
Our team respects each other’s uniqueness, ensuring everyone feels safe, valued, and included.

• Lead by example, ensuring a seamless and memorable experience for every guest and team member.
• Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.
• Manage daily operations while fostering a positive, collaborative, and high-performance team culture.
• Assist with departmental budgeting, forecasting, and payroll planning
• Build and maintain strong relationships with internal and external stakeholders.
• Play an active role in recruitment, onboarding, and the continuous development of front office colleagues through coaching and mentoring.
  Qualifications