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(Junior) Sales Manager B2B / Telesales - mit Home Office (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Telesales, Communication Skills, Active Listening, Solution Oriented Thinking, Sales Process Management, Kpi Tracking, Customer Relationship Management, Automotive Industry Knowledge
Specialization
The ideal candidate has initial experience in telesales or door-to-door sales and possesses strong communication and active listening skills. You must be fluent in German and demonstrate a solution-oriented mindset.
Senior Customer Service Operator (m/f/x) - German speaker at Lemon One GmbH
Berlin, , Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
(Senior) Controller (m/w/d) at AERTiCKET
Berlin, , Germany - Full Time
Skills Needed
Investment Controlling, Financial Reporting, Budget Planning, Forecasting, Scenario Analysis, Hgb Accounting, Ifrs, Sap, Lucanet, Advanced Excel, German, English, Consolidation, Process Optimization, Intercompany Reconciliation, Financial Analysis
Specialization
Candidates must have a degree in Controlling or Finance and 3-5 years of professional experience in controlling or financial accounting. Proficiency in HGB, SAP, LucaNet, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Customer Service Associate - Account Services (m/w/d) German Speaking at Scalable GmbH
Berlin, , Germany - Full Time
Skills Needed
Customer Service, German Language (C1), English Language (B2), Problem Solving, Communication Skills, Teamwork, Customer Orientation, Account Services, Payment Processing
Specialization
Candidates should have experience in customer contact, though career changers are welcome. Fluency in German (C1) and proficiency in English (B2) are required.
Nebenjob für Medizinstudierende (m/w/d) – Klinisch-praktische Erfahrung in at YEARS
Berlin, , Germany - Full Time
Skills Needed
Ekg, Lung Function Testing, Ergometry, Sonography, Blood Sampling, Patient Care, Medical Documentation, Preventive Medicine, German Language, English Language, Empathy, Teamwork
Specialization
Advanced medical students (recommended from the 4th semester) with an interest in preventive medicine. Requires strong German (B2) and English skills, along with a responsible and empathetic attitude.
Ausbildung zum Fahrradmonteur (m/w/d) at Das RADhaus GmbH
Berlin, , Germany - Full Time
Skills Needed
Manual Dexterity, Technical Understanding, Bicycle Assembly, E Bike Maintenance, Component Repair, Quality Control, Customer Communication, Planning Workflows, Teamwork, Reliability
Specialization
Candidates should have a good school leaving certificate and a strong interest in bicycles and E-bikes. Essential qualities include manual dexterity, technical understanding, motivation, and the ability to work in a team.
German Speaking Sales Representative at Eco Plus Solutions AB
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Cold Calling, Lead Qualification, Crm Optimization, German Fluency, English Proficiency, Pipeline Engineering, Market Analysis, Outbound Outreach, Negotiation, Customer Onboarding, Data Analysis
Specialization
Candidates must be perfectly fluent in German (C2) and proficient in English (C1) with a high tolerance for rejection. A hunter mentality and a background in Gastronomy, Hospitality, or F&B is highly advantageous.
Sales & Partnerships Manager (m/w/d) at SIXT
Berlin, , Germany - Full Time
Skills Needed
Business Development, Sales, Consulting, Strategic Planning, Negotiation, Data Analysis, Kpi Management, Market Analysis, Stakeholder Management, Digital Processes, Sales Platforms, Communication, International Partnership Management
Specialization
You must hold a degree in business administration, tourism, or a related field and possess relevant experience in business development or sales. Strong analytical skills, an entrepreneurial mindset, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Eng Field Final Assembly I at Axcelis Technologies
Berlin, , Germany - Full Time
Skills Needed
Manufacturing Process Development, Fabrication, Cost Estimation, Time Standards Determination, Tooling Requirements, Process Implementation, Design Engineering Coordination
Specialization
Typically requires a Bachelor's degree. Candidates should have 0-1 years of professional experience.
(Senior) Controller (m/w/d) at AERTiCKET
Berlin, , Germany - Full Time
Skills Needed
Investment Controlling, Financial Reporting, Budget Planning, Forecasting, Scenario Analysis, Hgb Accounting, Ifrs, Sap, Lucanet, Advanced Excel, Ms Office, German, English, Analytical Thinking, Stakeholder Management, Consolidation
Specialization
Candidates need a degree in Controlling or Finance and 3-5 years of professional experience in controlling or financial accounting. Proficiency in HGB, SAP, LucaNet, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Revierfahrer / Sicherheitsmitarbeiter (m/w/d) – Vollzeit in Berlin at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Lock Controls, Technical Alarm Systems, Elevator Rescue, Customer Service, German Language Proficiency, Driving, Security Operations
Specialization
Requires a Class B driver's license and a certification according to §34a GewO (or willingness to train). Candidates must have a clean criminal record, good German skills, and a willingness to work shifts.
Praktikum im Bereich KI/No-Code (m/w/d) at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
No Code Platforms, Low Code Platforms, Ninox, Microsoft Power Platform, Process Digitalization, Workflow Automation, Prototyping, Data Integration, German Language, English Language
Specialization
Currently studying (Business) Informatics, Business Administration with an IT focus, or a similar degree. Interest in digital processes and automation, with proficiency in German and good English skills.
(Digital) Product Designer E-Commerce (m/w/d) at omos media GmbH
Berlin, , Germany - Full Time
Skills Needed
Ui/Ux Design, Figma, Product Discovery, User Research, Cro, A/B Testing, Prototyping, Mobile First Design, Wireframing, E Commerce Design, Design Systems, Customer Interviews
Specialization
Requires several years of experience in UX/UI design with strong Figma skills and a mobile-first approach. Proficiency in German (C1) and English (B1/B2) is required, along with experience in A/B testing and e-commerce CRO.
Experience Required
Minimum 2 year(s)
Brand & Content Manager (m/w/d) at getpress
Berlin, Illinois, United States - Full Time
Skills Needed
B2b Communication, Content Strategy, Brand Management, Thought Leadership, Personal Branding, Copywriting, Social Media Management, Canva, Adobe Creative Cloud, Ai Tools, Podcast Editorial Management, Strategic Storytelling, Event Content Creation, Editorial Planning, Visual Design Basics, Public Relations
Specialization
Requires several years of experience in communication, brand, or PR, ideally within a B2B or agency environment. Must possess strong linguistic quality, strategic thinking, and proficiency with design tools like Canva and AI-driven workflows.
Experience Required
Minimum 5 year(s)
Jobcoach (d/w/m) in Charlottenburg at Hilfe aus einer Hand CRESO gGmbH, GBB mbH
Berlin, , Germany - Full Time
Skills Needed
Individual Coaching, Group Coaching, Application Coaching, Competence Assessment, Job Search Strategy, Intercultural Competence, Empathy, Communication Skills, Case Documentation, Media Literacy, Professional Orientation, Network Cooperation
Specialization
Requires a recognized vocational or university degree and at least one year of experience working with the target group. Candidates should possess empathy, intercultural competence, and experience in application coaching.
(Junior) Sales Manager B2B / Telesales - mit Home Office (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Telesales, Customer Acquisition, Active Listening, Solution Oriented Thinking, German Language Proficiency, Communication Skills, Kpi Management
Specialization
Candidates should have initial experience in telesales or door-to-door sales and strong communication skills in German. A solution-oriented mindset and a passion for the automotive industry are required.
B2C Sales Manager (w/m/d) – Berlin at SpotmyEnergy GmbH
Berlin, , Germany - Full Time
Skills Needed
B2c Sales, Hubspot, Sales Funnel Optimization, Call Script Development, Customer Consulting, Kpi Management, German Language, English Language, Communication Skills, Empathy
Specialization
Candidates should have 1-3 years of experience in sales or customer-oriented roles within fast-growing companies, preferably in the energy sector. Fluency in German and English is required, along with a willingness to work 100% on-site in Berlin.
Experience Required
Minimum 2 year(s)
Merchandise Planner (f/m/d) at Aeyde GmbH
Berlin, , Germany - Full Time
Skills Needed
Merchandise Planning, Forecasting, Inventory Management, Data Analysis, Open To Buy Management, Sku Planning, Markdown Strategy, Reporting, Excel, Google Sheets, Bi Tools, Ai Implementation, Commercial Mindset, Retail Trading Analysis, Stock Efficiency, Wholesale Management
Specialization
Requires over 3 years of experience in fashion merchandising planning with strong analytical skills and proficiency in Excel and BI tools. Candidates should be detail-oriented and have a strong interest in implementing AI-driven solutions for planning processes.
Experience Required
Minimum 2 year(s)
Restaurant Growth Partner at Burjline Builders
Berlin, , Germany - Full Time
Skills Needed
Hospitality Management, Restaurant Operations, Sales, Relationship Management, Business Development, Account Management, Consulting, Networking, Communication, Strategic Planning
Specialization
Candidates must have strong existing relationships within the German hospitality and restaurant industry. A proactive, self-motivated approach and a deep understanding of restaurant operations and economics are essential.
Experience Required
Minimum 2 year(s)
Sozialarbeiter *in (m/w/d) in Reinickendorf at Hilfe aus einer Hand CRESO gGmbH, GBB mbH
Berlin, , Germany - Full Time
Skills Needed
Outreach Social Work, Case Management, Psychosocial Counseling, Empowerment, Intercultural Competence, Social Pedagogical Diagnostics, Relationship Building, Referral Counseling, Language Promotion, Group Activity Planning
Specialization
Requires a degree in Social Work, Social Pedagogy, or a related field, or a pedagogy degree with at least one year of relevant experience. Candidates should possess empathy, intercultural competence, and professionality when dealing with people in difficult life situations.
(Junior) Sales Manager B2B / Telesales - mit Home Office (d/m/w) at AUTO1 Group
Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

B2B Sales, Telesales, Communication skills, Active listening, Solution-oriented thinking, Sales process management, KPI tracking, Customer relationship management, Automotive industry knowledge

Industry

technology;Information and Internet

Description
Unternehmensbeschreibung Für unsere offene Position als Junior Sales Manager B2B suchen wir dich! Starte im Sales Team durch und unterstütze die Kunden bei allen Fragen und Anliegen, die im Zusammenhang mit dem Autokauf auftreten. Bei uns arbeiten Sales Manager, Promoter und Vertriebler im Vertriebsinnendienst zusammen, die für den Autoverkauf brennen. Du möchtest deine Leidenschaft für den Vertrieb zum Beruf machen und ortsunabhängig arbeiten? Gib Gas und werde Teil des Teams! Wir freuen uns von dir zu hören! AUTO1.com ist eine der am stärksten wachsenden Marken der AUTO1 Group, Europas führender Plattform für den Automobilhandel. Wir revolutionieren durch einfachste Prozesse und eine digitale Infrastruktur den B2B Automobilhandel. Unser Angebot 750€ Startbonus für alle Neustarter - ein großzügiger Anreiz, um direkt durchzustarten! Dein Engagement wird belohnt - bei uns erhältst du ein Bonus-Modell mit enormem Upside-Potential, das sich nach deiner monatlichen Leistung richtet und wechselnde Challenges beinhaltet. Deine Leistung zählt! Du erhältst eine garantierte Mindestprovision in den ersten 3 Monaten. Flexibles Arbeiten von zu Hause aus: Du hast die Möglichkeit, je nach Wohnort, remote oder bis zu 3 Tage pro Woche im Homeoffice zu arbeiten. 28 Urlaubstage stehen dir zur Verfügung, um dich zu erholen. Nach einem weiteren Jahr steigt dein Anspruch auf 30 Urlaubstage an. Ein attraktiver Rabatt auf den Kauf eines neuen Autos bei Autohero - ein exklusives Angebot für dich! Ein übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. Wir kümmern uns um dich, auch über deine Arbeitszeit hinaus! Stellenbeschreibung Sei Teil eines dynamischen Sales-Teams, das spannende Herausforderungen im Schnittpunkt von Vertriebsinnendienst und Automobilbranche meistert Erschließe neue Geschäftsbeziehungen, indem du telefonisch Vertriebspartner gewinnst Überzeuge sie mit maßgeschneiderten Produktlösungen, die jeden Kundenkontakt zu einem besonderen Erlebnis machen Gestalte den Verkaufsprozess aktiv mit und verlasse dich dabei auf das Coaching deines Teamleiters Berichte regelmäßig an deinen Team Lead, gemeinsam haltet ihr deine KPIs im Blick Qualifikationen Bist du bereit für eine spannende Herausforderung im Vertriebsinnendienst und bringst erste Erfahrungen aus dem Telesales oder Door to Door Vertrieb mit? Gute kommunikative Fähigkeiten, Geschick im aktiven Zuhören, um die Erwartungen der Kunden zu steuern, sowie lösungsorientiertes Denken sind deine Stärken Lust auf eine außergewöhnliche Aufgabe: der Kombination aus telefonischem Sales und Automobil Sehr gute Kommunikations- und Ausdrucks­fähig­keit auf Deutsch in Wort und Schrift Zusätzliche Informationen Du kannst dich auch schnell und unkompliziert per WhatsApp bewerben! Sende uns einfach deinen Lebenslauf an +436764553956 oder klicke ➞ hier 📱 Kontakt Recruiter Julia Krause Wir leben eine offene Kultur und setzen uns über Konventionen, wie dem Siezen oder einem Dresscode hinweg. Bei uns ist jeder Bewerber willkommen; unabhängig von Geschlecht, ethnischer Herkunft, Religion, Alter, sexueller Identität, Behinderung oder anderen Diskriminierungsgründen. Aus Gründen der besseren Lesbarkeit wird auf die gleichzeitige Verwendung der Sprachformen männlich, weiblich und divers verzichtet. #LI-A1
Responsibilities
You will be responsible for acquiring new business partners via telephone and convincing them with tailored product solutions. Additionally, you will actively manage the sales process and report your KPIs to your team lead.
(Junior) Sales Manager B2B / Telesales - mit Home Office (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Telesales, Communication Skills, Active Listening, Solution Oriented Thinking, Sales Process Management, Kpi Tracking, Customer Relationship Management, Automotive Industry Knowledge
Specialization
The ideal candidate has initial experience in telesales or door-to-door sales and possesses strong communication and active listening skills. You must be fluent in German and demonstrate a solution-oriented mindset.
Senior Customer Service Operator (m/f/x) - German speaker at Lemon One GmbH
Berlin, , Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
(Senior) Controller (m/w/d) at AERTiCKET
Berlin, , Germany - Full Time
Skills Needed
Investment Controlling, Financial Reporting, Budget Planning, Forecasting, Scenario Analysis, Hgb Accounting, Ifrs, Sap, Lucanet, Advanced Excel, German, English, Consolidation, Process Optimization, Intercompany Reconciliation, Financial Analysis
Specialization
Candidates must have a degree in Controlling or Finance and 3-5 years of professional experience in controlling or financial accounting. Proficiency in HGB, SAP, LucaNet, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Customer Service Associate - Account Services (m/w/d) German Speaking at Scalable GmbH
Berlin, , Germany - Full Time
Skills Needed
Customer Service, German Language (C1), English Language (B2), Problem Solving, Communication Skills, Teamwork, Customer Orientation, Account Services, Payment Processing
Specialization
Candidates should have experience in customer contact, though career changers are welcome. Fluency in German (C1) and proficiency in English (B2) are required.
Nebenjob für Medizinstudierende (m/w/d) – Klinisch-praktische Erfahrung in at YEARS
Berlin, , Germany - Full Time
Skills Needed
Ekg, Lung Function Testing, Ergometry, Sonography, Blood Sampling, Patient Care, Medical Documentation, Preventive Medicine, German Language, English Language, Empathy, Teamwork
Specialization
Advanced medical students (recommended from the 4th semester) with an interest in preventive medicine. Requires strong German (B2) and English skills, along with a responsible and empathetic attitude.
Ausbildung zum Fahrradmonteur (m/w/d) at Das RADhaus GmbH
Berlin, , Germany - Full Time
Skills Needed
Manual Dexterity, Technical Understanding, Bicycle Assembly, E Bike Maintenance, Component Repair, Quality Control, Customer Communication, Planning Workflows, Teamwork, Reliability
Specialization
Candidates should have a good school leaving certificate and a strong interest in bicycles and E-bikes. Essential qualities include manual dexterity, technical understanding, motivation, and the ability to work in a team.
German Speaking Sales Representative at Eco Plus Solutions AB
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Cold Calling, Lead Qualification, Crm Optimization, German Fluency, English Proficiency, Pipeline Engineering, Market Analysis, Outbound Outreach, Negotiation, Customer Onboarding, Data Analysis
Specialization
Candidates must be perfectly fluent in German (C2) and proficient in English (C1) with a high tolerance for rejection. A hunter mentality and a background in Gastronomy, Hospitality, or F&B is highly advantageous.
Sales & Partnerships Manager (m/w/d) at SIXT
Berlin, , Germany - Full Time
Skills Needed
Business Development, Sales, Consulting, Strategic Planning, Negotiation, Data Analysis, Kpi Management, Market Analysis, Stakeholder Management, Digital Processes, Sales Platforms, Communication, International Partnership Management
Specialization
You must hold a degree in business administration, tourism, or a related field and possess relevant experience in business development or sales. Strong analytical skills, an entrepreneurial mindset, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Eng Field Final Assembly I at Axcelis Technologies
Berlin, , Germany - Full Time
Skills Needed
Manufacturing Process Development, Fabrication, Cost Estimation, Time Standards Determination, Tooling Requirements, Process Implementation, Design Engineering Coordination
Specialization
Typically requires a Bachelor's degree. Candidates should have 0-1 years of professional experience.
(Senior) Controller (m/w/d) at AERTiCKET
Berlin, , Germany - Full Time
Skills Needed
Investment Controlling, Financial Reporting, Budget Planning, Forecasting, Scenario Analysis, Hgb Accounting, Ifrs, Sap, Lucanet, Advanced Excel, Ms Office, German, English, Analytical Thinking, Stakeholder Management, Consolidation
Specialization
Candidates need a degree in Controlling or Finance and 3-5 years of professional experience in controlling or financial accounting. Proficiency in HGB, SAP, LucaNet, and fluency in both German and English are required.
Experience Required
Minimum 2 year(s)
Revierfahrer / Sicherheitsmitarbeiter (m/w/d) – Vollzeit in Berlin at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Lock Controls, Technical Alarm Systems, Elevator Rescue, Customer Service, German Language Proficiency, Driving, Security Operations
Specialization
Requires a Class B driver's license and a certification according to §34a GewO (or willingness to train). Candidates must have a clean criminal record, good German skills, and a willingness to work shifts.
Praktikum im Bereich KI/No-Code (m/w/d) at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
No Code Platforms, Low Code Platforms, Ninox, Microsoft Power Platform, Process Digitalization, Workflow Automation, Prototyping, Data Integration, German Language, English Language
Specialization
Currently studying (Business) Informatics, Business Administration with an IT focus, or a similar degree. Interest in digital processes and automation, with proficiency in German and good English skills.
(Digital) Product Designer E-Commerce (m/w/d) at omos media GmbH
Berlin, , Germany - Full Time
Skills Needed
Ui/Ux Design, Figma, Product Discovery, User Research, Cro, A/B Testing, Prototyping, Mobile First Design, Wireframing, E Commerce Design, Design Systems, Customer Interviews
Specialization
Requires several years of experience in UX/UI design with strong Figma skills and a mobile-first approach. Proficiency in German (C1) and English (B1/B2) is required, along with experience in A/B testing and e-commerce CRO.
Experience Required
Minimum 2 year(s)
Brand & Content Manager (m/w/d) at getpress
Berlin, Illinois, United States - Full Time
Skills Needed
B2b Communication, Content Strategy, Brand Management, Thought Leadership, Personal Branding, Copywriting, Social Media Management, Canva, Adobe Creative Cloud, Ai Tools, Podcast Editorial Management, Strategic Storytelling, Event Content Creation, Editorial Planning, Visual Design Basics, Public Relations
Specialization
Requires several years of experience in communication, brand, or PR, ideally within a B2B or agency environment. Must possess strong linguistic quality, strategic thinking, and proficiency with design tools like Canva and AI-driven workflows.
Experience Required
Minimum 5 year(s)
Jobcoach (d/w/m) in Charlottenburg at Hilfe aus einer Hand CRESO gGmbH, GBB mbH
Berlin, , Germany - Full Time
Skills Needed
Individual Coaching, Group Coaching, Application Coaching, Competence Assessment, Job Search Strategy, Intercultural Competence, Empathy, Communication Skills, Case Documentation, Media Literacy, Professional Orientation, Network Cooperation
Specialization
Requires a recognized vocational or university degree and at least one year of experience working with the target group. Candidates should possess empathy, intercultural competence, and experience in application coaching.
(Junior) Sales Manager B2B / Telesales - mit Home Office (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Telesales, Customer Acquisition, Active Listening, Solution Oriented Thinking, German Language Proficiency, Communication Skills, Kpi Management
Specialization
Candidates should have initial experience in telesales or door-to-door sales and strong communication skills in German. A solution-oriented mindset and a passion for the automotive industry are required.
B2C Sales Manager (w/m/d) – Berlin at SpotmyEnergy GmbH
Berlin, , Germany - Full Time
Skills Needed
B2c Sales, Hubspot, Sales Funnel Optimization, Call Script Development, Customer Consulting, Kpi Management, German Language, English Language, Communication Skills, Empathy
Specialization
Candidates should have 1-3 years of experience in sales or customer-oriented roles within fast-growing companies, preferably in the energy sector. Fluency in German and English is required, along with a willingness to work 100% on-site in Berlin.
Experience Required
Minimum 2 year(s)
Merchandise Planner (f/m/d) at Aeyde GmbH
Berlin, , Germany - Full Time
Skills Needed
Merchandise Planning, Forecasting, Inventory Management, Data Analysis, Open To Buy Management, Sku Planning, Markdown Strategy, Reporting, Excel, Google Sheets, Bi Tools, Ai Implementation, Commercial Mindset, Retail Trading Analysis, Stock Efficiency, Wholesale Management
Specialization
Requires over 3 years of experience in fashion merchandising planning with strong analytical skills and proficiency in Excel and BI tools. Candidates should be detail-oriented and have a strong interest in implementing AI-driven solutions for planning processes.
Experience Required
Minimum 2 year(s)
Restaurant Growth Partner at Burjline Builders
Berlin, , Germany - Full Time
Skills Needed
Hospitality Management, Restaurant Operations, Sales, Relationship Management, Business Development, Account Management, Consulting, Networking, Communication, Strategic Planning
Specialization
Candidates must have strong existing relationships within the German hospitality and restaurant industry. A proactive, self-motivated approach and a deep understanding of restaurant operations and economics are essential.
Experience Required
Minimum 2 year(s)
Sozialarbeiter *in (m/w/d) in Reinickendorf at Hilfe aus einer Hand CRESO gGmbH, GBB mbH
Berlin, , Germany - Full Time
Skills Needed
Outreach Social Work, Case Management, Psychosocial Counseling, Empowerment, Intercultural Competence, Social Pedagogical Diagnostics, Relationship Building, Referral Counseling, Language Promotion, Group Activity Planning
Specialization
Requires a degree in Social Work, Social Pedagogy, or a related field, or a pedagogy degree with at least one year of relevant experience. Candidates should possess empathy, intercultural competence, and professionality when dealing with people in difficult life situations.