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Customer Success Manager: Program Specialist -German at Assent
Berlin, , Germany - Full Time
Skills Needed
Customer Success, Project Management, Consulting, Interpersonal Skills, Microsoft Excel, Time Management, Organizational Skills, Problem Solving, Emotional Intelligence, Critical Thinking, Communication Skills, Regulatory Knowledge, Data Management, Collaboration, Technology/Saas Experience, Adaptability
Specialization
Candidates should have a minimum of 3 years of experience in customer success, project management, or consulting roles, along with excellent communication skills in English and German. A related degree or equivalent experience is preferred, along with strong interpersonal and organizational skills.
Experience Required
Minimum 2 year(s)
Minijob Rettungsschwimmer:in (m/w/x) für Bäderbetriebe in Berlin Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Lifeguarding, First Aid, Customer Service, Physical Fitness, Teamwork
Specialization
You must possess a current lifeguard certification in silver or gold and basic first aid training. Enjoy working with guests, especially children, and maintain physical fitness.
Sicherheitsmitarbeiter GSSK (m/w/d) für Bundesministerium in Berlin-Mitte at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Visitor Reception, Access Control, Surveillance Monitoring, Emergency Response, Communication Skills, Teamwork, Attention To Detail, Professional Appearance
Specialization
Candidates should have completed training as a security specialist and ideally possess relevant work experience. Basic English skills and a willingness to work in shifts are also required.
Sales Assistant (Luxury Retail) at Zachary Daniels Recruitment
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bürokauffrau / Bürokaufmann (m/w/d) für Office-Management in Bildungseinric at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Office Management, Customer Service, Communication, Data Management, Ms Office, Organizational Skills, Teamwork, Reliability
Specialization
A completed commercial training or comparable qualification is required, along with experience in office management or customer service. Candidates should possess a structured and reliable work style, excellent communication skills, and proficiency in MS Office.
Experience Required
Minimum 2 year(s)
Servicetechniker / Elektromonteur (m/w/d) Sicherheitstechnik at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Electrotechnical Systems, Installation, Programming, Maintenance, Troubleshooting, Teamwork, Communication, Security Technology
Specialization
Candidates should have an interest in electrotechnical systems and ideally possess a completed vocational training in the electrical field. Experience in the installation of security technology is advantageous, along with a Class B driver's license.
IT Nachteule (all genders) für den deutschen IT-Bereich at DATAGROUP SE
Berlin, , Germany - Full Time
Skills Needed
Active Directory
Qualification
Graduate
Payroll Lead Kleinanzeigen (d/f/m) at Adevinta
Berlin, , Germany - Full Time
Skills Needed
Compensation Structures
Qualification
Graduate
Senior Frontend Developer - react.js (all genders) at Lightspeed Commerce
Berlin, , Germany - Full Time
Skills Needed
Career Opportunities
Qualification
Graduate
5123 AM Ingenieur Reparatur / Prozessbetreuer (m/w/d) at BFI Unternehmensgruppe
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Monteure/Schreiner/Tischler für die Möbel- und Küchenmontage (m/w/d) at XXXLutz
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sicherheitsmitarbeiter (m/w/x) für Hotel in Charlottenburg-Wilmersdorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Monitoring, Emergency Response, Documentation, Collaboration, Customer Service, Physical Fitness, Professional Appearance, German Language Proficiency, Basic English Knowledge, Shift Work Flexibility
Specialization
Possession of a security certificate and excellent German language skills are required. Candidates should have a professional demeanor and be physically fit for the role.
Sicherheitsmitarbeiter (m/w/d) im Wertstoffhof Reinickendorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Control Rounds, Access Control, Record Keeping, Protocol Management, Closure Checks, Enforcement Of House Rules, Visitor Accompaniment, Monitoring Security Technology, Information Exchange, Site Patrol
Specialization
Candidates must have training according to §34a GewO and a clean extended background check. Good German language skills and a willingness to work day and night shifts are also required.
Team Lead - WEG Verwaltung | Start-up at Matera GmbH
Berlin, , Germany - Full Time
Skills Needed
Team Leadership, Weg Management, Problem Solving, Communication, Team Development, Customer Service
Specialization
You should have experience in WEG management and team leadership. Strong communication skills and the ability to bring together diverse expectations are essential.
Experience Required
Minimum 5 year(s)
IT Consultant (m/w/d) at Adinger
Berlin, , Germany - Full Time
Skills Needed
Requirements Engineering, Java, Javascript, Devops, Analysis, Consulting
Specialization
Solid IT experience is required, with the ability to quickly adapt to new topics and roles. Good German language skills (C1) and clarity in expression are essential.
Experience Required
Minimum 2 year(s)
Investor Relations Manager @ b2venture at b2venture GmbH
Berlin, , Germany - Full Time
Skills Needed
Investor Relations, Fundraising, Relationship Management, Networking, Venture Capital, Business Development, Client Onboarding, Data Analytics, Crm Systems, Marketing Materials, Compliance, Operational Features, Regulatory Features, Private Wealth Partners, Entrepreneurial Investors, Client Engagement
Specialization
Candidates should have several years of relevant experience in the private markets industry, with a proven track record in managing client relationships and fundraising. Proficiency in English and German is required, with additional language skills being a plus.
Experience Required
Minimum 5 year(s)
Senior Account Executive (w/m/d) at Caya GmbH
Berlin, , Germany - Full Time
Skills Needed
Sales Experience, B2b Sales, Saas, Lead Generation, Closing Skills, Networking, Communication Skills, Market Awareness, Strategic Partnerships, Process Optimization, Team Collaboration, Outbound Sales, Customer Relationships, German Language, English Language
Specialization
Candidates should have at least 4 years of relevant B2B sales experience, preferably in a SaaS environment. Strong communication skills and the ability to develop valuable customer relationships are essential.
Experience Required
Minimum 5 year(s)
Revierfahrer (m/w/d) sowie Alarm- und Interventionsfahrer at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Alarm Systems, Technical Equipment Handling, Customer Service, Shift Work, Driving License Class B, Security Knowledge, Communication Skills
Specialization
Candidates should have initial work experience and a Class B driving license. A clean criminal record and willingness to work shifts are also required, along with the possibility to obtain security certification during the probation period.
Sicherheitsmitarbeiter (m/w/x) für Luxus-Hotel am Nollendorfplatz at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheitskonzepte, Exzellenter Service, Umgangsformen, Fitness, Flexibilität, Deutschkenntnisse, Englischkenntnisse, Präsenz, Ruhe Bewahren, Lösungsorientierung
Specialization
Candidates must possess a security certificate according to §34a GewO and have excellent German skills along with basic English knowledge. A professional appearance, fitness, and a clean police record are also required.
Sicherheitsmitarbeiter (m/w/x) für Luxus-Hotel am Zoo at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheit, Kundenservice, Flexibilität, Kommunikation, Fitness, Präsenz, Ordnung, Deutschkenntnisse, Englischkenntnisse, Professionelles Auftreten, Schichtdienstbereitschaft, Teamarbeit, Stressresistenz, Selbstsicherheit, Umgangsformen
Specialization
Candidates must possess a security certificate according to §34a GewO and have excellent German skills along with basic English knowledge. A professional appearance, fitness, and the ability to work flexible hours, including night shifts, are essential.
Customer Success Manager: Program Specialist -German at Assent
Berlin, , Germany -
Full Time


Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Project Management, Consulting, Interpersonal Skills, Microsoft Excel, Time Management, Organizational Skills, Problem-Solving, Emotional Intelligence, Critical Thinking, Communication Skills, Regulatory Knowledge, Data Management, Collaboration, Technology/SaaS Experience, Adaptability

Industry

IT Services and IT Consulting

Description
Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. Job Description Position Summary Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention. Key Requirements & Responsibilities Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue. Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption; Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team. Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets. Take on special projects to enhance customer success management processes. Serve as a peer partner to new team members as required. Coordinate user permissions in the Assent platform with Platform Operations. Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals. Possess intermediate regulatory knowledge in order to consult with clients in program direction; Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools. Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM. Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. Qualifications Your Knowledge, Skills and Abilities We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications Excellent oral and written communication skills in English and German -you communicate clearly, concisely and with tact, additional languages are considered an asset; A University, College and/or Post Graduate Certificate in a related area of study or equal working experience; Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field; Working knowledge of consultative customer management and/or project management roles; Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset; Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally; Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis; Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders; You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations; You possess maturity, poise and professionalism; You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate; You are intellectually curious with excellent problem-solving skills; You anticipate, understand, and respond to the needs of others and are proactive about communicating; You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals; You are a critical thinker and can suggest, implement, and support efficient and effective operations; You are open to feedback, coachable and always striving to self-improve; You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools. Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.
Responsibilities
Customer Success Managers will deliver services to customers on their purchased programs and manage client relationships throughout the customer lifecycle. They will analyze program results, conduct reviews, and support the Sales team in renewal management.
Customer Success Manager: Program Specialist -German at Assent
Berlin, , Germany - Full Time
Skills Needed
Customer Success, Project Management, Consulting, Interpersonal Skills, Microsoft Excel, Time Management, Organizational Skills, Problem Solving, Emotional Intelligence, Critical Thinking, Communication Skills, Regulatory Knowledge, Data Management, Collaboration, Technology/Saas Experience, Adaptability
Specialization
Candidates should have a minimum of 3 years of experience in customer success, project management, or consulting roles, along with excellent communication skills in English and German. A related degree or equivalent experience is preferred, along with strong interpersonal and organizational skills.
Experience Required
Minimum 2 year(s)
Minijob Rettungsschwimmer:in (m/w/x) für Bäderbetriebe in Berlin Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Lifeguarding, First Aid, Customer Service, Physical Fitness, Teamwork
Specialization
You must possess a current lifeguard certification in silver or gold and basic first aid training. Enjoy working with guests, especially children, and maintain physical fitness.
Sicherheitsmitarbeiter GSSK (m/w/d) für Bundesministerium in Berlin-Mitte at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Visitor Reception, Access Control, Surveillance Monitoring, Emergency Response, Communication Skills, Teamwork, Attention To Detail, Professional Appearance
Specialization
Candidates should have completed training as a security specialist and ideally possess relevant work experience. Basic English skills and a willingness to work in shifts are also required.
Sales Assistant (Luxury Retail) at Zachary Daniels Recruitment
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bürokauffrau / Bürokaufmann (m/w/d) für Office-Management in Bildungseinric at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Office Management, Customer Service, Communication, Data Management, Ms Office, Organizational Skills, Teamwork, Reliability
Specialization
A completed commercial training or comparable qualification is required, along with experience in office management or customer service. Candidates should possess a structured and reliable work style, excellent communication skills, and proficiency in MS Office.
Experience Required
Minimum 2 year(s)
Servicetechniker / Elektromonteur (m/w/d) Sicherheitstechnik at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Electrotechnical Systems, Installation, Programming, Maintenance, Troubleshooting, Teamwork, Communication, Security Technology
Specialization
Candidates should have an interest in electrotechnical systems and ideally possess a completed vocational training in the electrical field. Experience in the installation of security technology is advantageous, along with a Class B driver's license.
IT Nachteule (all genders) für den deutschen IT-Bereich at DATAGROUP SE
Berlin, , Germany - Full Time
Skills Needed
Active Directory
Qualification
Graduate
Payroll Lead Kleinanzeigen (d/f/m) at Adevinta
Berlin, , Germany - Full Time
Skills Needed
Compensation Structures
Qualification
Graduate
Senior Frontend Developer - react.js (all genders) at Lightspeed Commerce
Berlin, , Germany - Full Time
Skills Needed
Career Opportunities
Qualification
Graduate
5123 AM Ingenieur Reparatur / Prozessbetreuer (m/w/d) at BFI Unternehmensgruppe
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Monteure/Schreiner/Tischler für die Möbel- und Küchenmontage (m/w/d) at XXXLutz
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sicherheitsmitarbeiter (m/w/x) für Hotel in Charlottenburg-Wilmersdorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Monitoring, Emergency Response, Documentation, Collaboration, Customer Service, Physical Fitness, Professional Appearance, German Language Proficiency, Basic English Knowledge, Shift Work Flexibility
Specialization
Possession of a security certificate and excellent German language skills are required. Candidates should have a professional demeanor and be physically fit for the role.
Sicherheitsmitarbeiter (m/w/d) im Wertstoffhof Reinickendorf at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Control Rounds, Access Control, Record Keeping, Protocol Management, Closure Checks, Enforcement Of House Rules, Visitor Accompaniment, Monitoring Security Technology, Information Exchange, Site Patrol
Specialization
Candidates must have training according to §34a GewO and a clean extended background check. Good German language skills and a willingness to work day and night shifts are also required.
Team Lead - WEG Verwaltung | Start-up at Matera GmbH
Berlin, , Germany - Full Time
Skills Needed
Team Leadership, Weg Management, Problem Solving, Communication, Team Development, Customer Service
Specialization
You should have experience in WEG management and team leadership. Strong communication skills and the ability to bring together diverse expectations are essential.
Experience Required
Minimum 5 year(s)
IT Consultant (m/w/d) at Adinger
Berlin, , Germany - Full Time
Skills Needed
Requirements Engineering, Java, Javascript, Devops, Analysis, Consulting
Specialization
Solid IT experience is required, with the ability to quickly adapt to new topics and roles. Good German language skills (C1) and clarity in expression are essential.
Experience Required
Minimum 2 year(s)
Investor Relations Manager @ b2venture at b2venture GmbH
Berlin, , Germany - Full Time
Skills Needed
Investor Relations, Fundraising, Relationship Management, Networking, Venture Capital, Business Development, Client Onboarding, Data Analytics, Crm Systems, Marketing Materials, Compliance, Operational Features, Regulatory Features, Private Wealth Partners, Entrepreneurial Investors, Client Engagement
Specialization
Candidates should have several years of relevant experience in the private markets industry, with a proven track record in managing client relationships and fundraising. Proficiency in English and German is required, with additional language skills being a plus.
Experience Required
Minimum 5 year(s)
Senior Account Executive (w/m/d) at Caya GmbH
Berlin, , Germany - Full Time
Skills Needed
Sales Experience, B2b Sales, Saas, Lead Generation, Closing Skills, Networking, Communication Skills, Market Awareness, Strategic Partnerships, Process Optimization, Team Collaboration, Outbound Sales, Customer Relationships, German Language, English Language
Specialization
Candidates should have at least 4 years of relevant B2B sales experience, preferably in a SaaS environment. Strong communication skills and the ability to develop valuable customer relationships are essential.
Experience Required
Minimum 5 year(s)
Revierfahrer (m/w/d) sowie Alarm- und Interventionsfahrer at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Alarm Systems, Technical Equipment Handling, Customer Service, Shift Work, Driving License Class B, Security Knowledge, Communication Skills
Specialization
Candidates should have initial work experience and a Class B driving license. A clean criminal record and willingness to work shifts are also required, along with the possibility to obtain security certification during the probation period.
Sicherheitsmitarbeiter (m/w/x) für Luxus-Hotel am Nollendorfplatz at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheitskonzepte, Exzellenter Service, Umgangsformen, Fitness, Flexibilität, Deutschkenntnisse, Englischkenntnisse, Präsenz, Ruhe Bewahren, Lösungsorientierung
Specialization
Candidates must possess a security certificate according to §34a GewO and have excellent German skills along with basic English knowledge. A professional appearance, fitness, and a clean police record are also required.
Sicherheitsmitarbeiter (m/w/x) für Luxus-Hotel am Zoo at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sicherheit, Kundenservice, Flexibilität, Kommunikation, Fitness, Präsenz, Ordnung, Deutschkenntnisse, Englischkenntnisse, Professionelles Auftreten, Schichtdienstbereitschaft, Teamarbeit, Stressresistenz, Selbstsicherheit, Umgangsformen
Specialization
Candidates must possess a security certificate according to §34a GewO and have excellent German skills along with basic English knowledge. A professional appearance, fitness, and the ability to work flexible hours, including night shifts, are essential.
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