ABOUT ARCUS POWER

Arcus is at the forefront of the global shift towards electrification and low-carbon power systems. Our AI-driven Energy Cost Management platform is revolutionizing power management by enabling users to optimize operations based on electricity prices, peak demand periods, and market opportunities. Originally a tech startup in Calgary, Arcus is now expanding globally. We’re seeking a skilled Electricity Power Dispatcher to join our team and contribute to our accelerated growth.

QUALIFICATIONS

• A university degree in Engineering, Computer Science, Economics, Finance, or Business is considered an asset.
• 2+ years of experience in energy market operations or grid dispatch, ideally with familiarity in the Alberta and/or Texas electricity markets.
• Understanding of AESO and ERCOT regulatory environments.
• Experience working with AI or data analytics tools to support operational decision-making is a strong asset.
• Proficiency in Excel analytics; programming knowledge (e.g., Python, SQL, VBA) is a plus.
• Strong organizational and analytical skills with attention to detail and the ability to handle large datasets.
• Comfortable learning and navigating software platforms (e.g., Hubspot, Figma, Scribe, Loom).
• Excellent written and verbal communication skills.
• Ability to thrive in a 24/7 operational setting, including participation in rotational or shift-based schedules.

YOUR ROLE

Reporting to the Director of Generation Asset Management, the Electricity Market Dispatcher plays a critical role in supporting the real-time operations of Arcus’ power asset clients. This includes interpreting and coordinating dispatch instructions, ensuring compliance with ISO protocols, and leveraging AI-powered tools to enhance market responsiveness.
In addition to technical dispatch responsibilities, the role involves direct engagement with clients to understand their operational challenges, present market insights, and contribute to solution-oriented discussions. This customer-facing aspect is essential to ensuring that Arcus delivers tailored, actionable intelligence and maintains strong, trust-based relationships with energy asset owners and operators.

KEY RESPONSIBILITIES

• Interpret and coordinate real-time dispatch instructions from ISOs (e.g., AESO, ERCOT) to customers, ensuring compliance, accuracy, and operational reliability.
• Engage with AI-enabled tools and dashboards to support decision-making in dispatch and market analytics.
• Monitor and analyze real-time ISO market activity, including energy and ancillary services dispatch, to proactively identify optimization opportunities.
• Maintain detailed records of dispatches and customer communications with an emphasis on data integrity, regulatory compliance, and confidentiality.
• Respond to urgent or emergency situations, coordinating with ISO System Controllers and customer teams to ensure safe, effective resolution.
• Analyze market data using Arcus analytics tools; extract trends and insights to support both internal teams and customer-facing conversations.
• Participate in customer meetings to present dispatch results, market trends, and data-driven opportunities for improved asset performance.
• Collaborate with clients to understand their operational goals, contribute to solution ideation, and support successful implementation using Arcus’ software platform.
• Help translate customer feedback into actionable product enhancements by working closely with Product and Engineering teams.
• Utilize platforms such as Hubspot, Figma, Scribe, Loom, and Excel to communicate and document customer requirements, share insights, and support solution delivery.
• Ensure all operations and client engagements align with ISO rules, Arcus business processes, and applicable regulations. Attention to detail is a critical attribute to success.