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Senior Service Delivery Manager at HCLTech
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Bartender/Server at Two Hills CPAs PC
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Operations Manager at B+H Architects
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Architecture Operations Manager at AtkinsRealis Canada Inc.
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Inventory Controller at Amrize
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
BIM Coordinator at FORREC
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bartender/Mixologist at Sauvage Restaurant
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Retail Grocery Store Cashier at Zip Recruiter
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Service Desk Support at Humber River Health
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
BIM Modeler at LinkedIn
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Cashier at MacQuarries Pharmasave Group
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Warehouse Worker at Van Whole Produce
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Cashier at Choices Markets
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Cashier at London Drugs Limited
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Server/Bartender at The Oakville Club
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
BIM Specialist at kitjobs
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bartender/Server at The Cat House on the Kings
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Banquet Bartender at Donalda Club
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Campaign Coordinator at TEAM LEWIS
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Recruiter at Aplin
Canada, Victoria, Canada - Full Time
Skills Needed
N/A
Senior Service Delivery Manager at HCLTech
Canada, Alberta, Canada -
Full Time

Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

120000.0

Posted On

01 Oct, 26

Experience

9 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

IT Consulting & System Integration

Description



Job title :- Service Delivery Manager - IT Infrastructure

Employment Type:- Full-time

Job Description

We are seeking a strategic and operationally astute Service Delivery Manager (SDM) to lead our IT Infrastructure delivery operations in Calgary. As a key interface between our global technical teams and client stakeholders, you will own the end-to-end service lifecycle—ensuring operational excellence, driving digital transformation, and maintaining the highest levels of customer satisfaction.


The ideal candidate is a seasoned leader with deep expertise in IT Infrastructure Services such as End User Services (EUS), Cloud, and Cybersecurity, capable of navigating the complexities of an IT MNC environment while identifying opportunities for modernization and growth.


Key Responsibilities & JD,

1. Delivery Leadership & Governance


End-to-End Accountability: Delivery owner for the full infrastructure stack, serving as the single point of contact for service availability, reliability, and continuous improvement.


Cross-Tower Orchestration: Lead and govern a matrixed team of functional leads/managers (e.g., Service Desk, Field Services, Cloud/Database Operations, CyberSecurity). Ensure these distinct towers work as a unified unit rather than in silos towards operations excellence.


2. Client Management & CSAT


Stakeholder Partnership: Build and maintain trusted advisory relationships with IT Directors, Managers/Leads and Business Units.


CSAT & Experience Management: Own the Customer Satisfaction (CSAT). Proactively analyze customer feedback to reduce friction and enhance the CSAT.


Service Reporting:


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Jobs


History


Beaches & Islands




Lead Monthly and Quarterly Business Reviews (MBR/QBRs), translating technical metrics into business value stories (e.g., uptime impact on revenue, automation savings).


3. Strategic Transformation & Modernization


Continuous Improvement (CSI): Identify and execute transformation initiatives within the existing scope, such as:


Shifting "Left" via AI-driven Service Desk automation and self-heal bots.


Migrating legacy on-prem workloads to cloud-native architectures.


Innovation & Growth: Proactively identify "white space" opportunities to expand the service portfolio (e.g., introducing advanced analytics, GenAI/Agentic AI for Ops, or new security modules) and present business cases to client leadership.


Tech Refresh Governance: Manage the roadmap for hardware/software lifecycle management to prevent technical debt.


4. Team Performance Management


Global Team Leadership: Manage a matrixed team of Leads/Managers at onsite and offshore locations.


KPI & SLA Management: rigorously track performance metrics and implement corrective actions where necessary.


Talent Development: Foster a high-performance culture by mentoring staff, defining training paths for upskilling (e.g., Cloud certifications), and managing succession planning for critical roles.


5. Organizational & Operational Skills




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job


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Financial Acumen: Manage the delivery P&L;, including resource budgeting, forecasting, and margin management. Ensure contract adherence and profitability.


Process Maturity: Champion ITIL best practices (Incident, Problem, Change Management). Ensure root cause analysis (RCA) quality is high and systemic issues are permanently resolved.


Crisis Management: Act as the primary escalation point during critical outages, demonstrating calmness under pressure and coordinating cross-functional recovery teams (Network, Wintel, Apps).


Communication: Exceptional verbal and written communication and presentation skills, capable of simplifying complex technical issues for non-technical business audiences.


Qualifications & Academic Background

Education:-

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field is required.


Certifications (Good to Have / Preferred):


IT Service Management: ITIL v4 Managing Skilled or Strategic Leader


Project Management: PMP (Project Management Professional) or PRINCE2.


Technical Awareness: Certifications in Cloud (Azure Administrator/Architect, AWS Practitioner) or Security (CISM, CISSP) are a strong differentiator.


Experience:


12+ years of experience in IT Infrastructure Operations.


5+ years in a Service Delivery Manager or similar leadership role within a large IT Service Provider or MNC.


Proven track record of managing large-scale transformations (e

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

..........
Senior Service Delivery Manager at HCLTech
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Bartender/Server at Two Hills CPAs PC
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Operations Manager at B+H Architects
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Architecture Operations Manager at AtkinsRealis Canada Inc.
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Inventory Controller at Amrize
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
BIM Coordinator at FORREC
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bartender/Mixologist at Sauvage Restaurant
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Retail Grocery Store Cashier at Zip Recruiter
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Service Desk Support at Humber River Health
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
BIM Modeler at LinkedIn
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Cashier at MacQuarries Pharmasave Group
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Warehouse Worker at Van Whole Produce
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Cashier at Choices Markets
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Cashier at London Drugs Limited
Canada, Alberta, Canada - Full Time
Skills Needed
N/A
Server/Bartender at The Oakville Club
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
BIM Specialist at kitjobs
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Bartender/Server at The Cat House on the Kings
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Banquet Bartender at Donalda Club
Canada, Al Hitmi, Canada - Full Time
Skills Needed
N/A
Campaign Coordinator at TEAM LEWIS
Canada, Ontario, Canada - Full Time
Skills Needed
N/A
Recruiter at Aplin
Canada, Victoria, Canada - Full Time
Skills Needed
N/A
Canada Job Vacancy for Indians

Canada Job Vacancy for Indians

Thousands of skilled workers and professionals from India apply for job vacancies in Canada for Indians every year, attracted by the country’s high-quality lifestyle, strong economy, and fair work policies. Whether you’re a software engineer, nurse, technician, or hospitality worker, there are plenty of Canada job opportunities for Indians waiting to be explored.

What Is an LMIA Job?

An LMIA job in Canada (Labour Market Impact Assessment) allows employers to hire foreign workers when no local candidates are available. Securing an LMIA-approved job offer can significantly improve your chances of obtaining a work visa or permanent residency.

Top Job Sectors in Canada for Indians

If you are searching for Canada job vacancies for Indians, you’ll find that several sectors are in high demand. These include:

These roles offer competitive salaries, job security, and opportunities for long-term settlement.

How to Apply for Jobs in Canada from India

  1. Create a Canadian-Style Resume: Make sure your resume meets Canadian formatting standards — concise, results-oriented, and ATS-friendly.
  2. Search for Verified Job Vacancies: Use trusted platforms like jobs.y-axis.com to find Canada job vacancies for Indians that match your profile.

Frequently Asked Questions

Canada offers a wide range of job opportunities for foreigners across various industries. With its open immigration policies and growing economy, Canada welcomes skilled professionals from around the world. Popular jobs for foreigners include positions in IT, healthcare, engineering, construction, hospitality, logistics, and finance. Foreign workers can apply for jobs through LMIA-approved employers, which allows them to legally work in Canada. Platforms like jobs.y-axis.com help connect qualified candidates from India and other countries to verified employers in Canada.

Best Jobs in Canada for Indians

The best jobs in Canada for Indians depend on your skills, experience, and education. However, certain sectors are consistently in high demand among Indian professionals:

Information Technology (IT)

  • Software Developers
  • Data Analysts
  • Cloud Engineers

Healthcare

  • Nurses
  • Medical Technologists
  • Pharmacists

Engineering

  • Civil Engineers
  • Mechanical Engineers
  • Electrical Engineers

Finance and Accounting

  • Accountants
  • Financial Analysts
  • Auditors

Skilled Trades

  • Electricians
  • Welders
  • Carpenters
  • Mechanics

Hospitality and Retail

  • Chefs
  • Hotel Managers
  • Customer Service Supervisors
Note: These roles not only offer high-paying opportunities but also make it easier to qualify for Permanent Residency (PR) under Canadian immigration programs.

In-Demand Jobs in Canada (2025)

Canada’s job market is driven by a strong need for skilled and semi-skilled professionals. Some of the most in-demand jobs in 2025 include:

  • Registered Nurses and Caregivers
  • Software Engineers and Developers
  • Truck Drivers and Heavy Equipment Operators
  • Electricians and Plumbers
  • Construction Workers and Technicians
  • Accountants and Financial Managers
  • Early Childhood Educators and Teachers

Canadian employers actively hire from abroad to fill these positions, especially through LMIA (Labour Market Impact Assessment) programs.

You can explore current openings on Y-Axis Jobsite, which lists verified Canada job vacancies for Indians and foreigners.

To work in Canada, your qualifications should match Canadian standards. The basic requirements usually include:

  • A Bachelor’s degree or diploma in a relevant field.
  • Work experience (2–5 years preferred) in your profession.
  • English or French language proficiency, proven through IELTS or CELPIP tests.
  • Educational Credential Assessment (ECA) to verify your Indian qualifications.
  • A valid job offer or LMIA approval (for work permit jobs).

Some regulated professions (like medicine, engineering, or teaching) require Canadian licensing before employment.