Key Responsibilities

• Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release
• Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances
• Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs
• Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes
• Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements
• 
  

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field. 
• 1-4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing. 
• Hands-on working experience with Oracle ERP (Order Management module) is required. 
• Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred. 
• Strong Excel skills; comfort working with high transaction volumes and data accuracy checks. 
• Working knowledge of English and Arabic preferred. 
• Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage. 

Key Responsibilities

• Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release
• Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances
• Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs
• Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes
• Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements
• 
  

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field. 
• 1-4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing. 
• Hands-on working experience with Oracle ERP (Order Management module) is required. 
• Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred. 
• Strong Excel skills; comfort working with high transaction volumes and data accuracy checks. 
• Working knowledge of English and Arabic preferred. 
• Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.