To deliver efficient, compliant, and business-focused HR operations that enable organizational performance and a positive employee experience.

The role supports the execution of core HR processes, manages employee relations, contributes to talent and organizational development initiatives, and collaborates with internal stakeholders to ensure consistent, high-quality HR service delivery.

Through data-driven insights, continuous improvement, and effective partnership with business leaders and People Support Services, the role helps strengthen workforce capability, employee engagement, and organizational effectiveness.

ROLES & RESPONSIBILITIES

1. HR Operations Excellence

• Ensure the timely and accurate execution of key HR processes and the overall Performance Management Cycle.
• Monitor HR process effectiveness and recommend continuous improvements to policies, procedures, and best practices.
• Leverage HR metrics and people analytics to provide data-driven insights that support business decisions.

2. Employee Relations & Employee Experience

• Act as a trusted HR advisor to managers and employees on HR policies, procedures, and employment matters.
• Manage employee relations cases, including grievances, investigations, disciplinary matters, and corrective action plans, ensuring compliance with UAE Labour Law and company policies.
• Analyze employee engagement survey results, develop action plans, and support the implementation of initiatives to improve employee experience and engagement.
• Drive initiatives that strengthen organizational culture, employee engagement, inclusion, recognition, and well-being, fostering a positive, collaborative, and high-performing workplace.
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