A* well established medium-size English school in Dublin city centre is seeking a highly organized and customer-focused individual for a role of the school admin to manage daily operations and ensure a positive experience for all students. This role involves comprehensive administrative support, including handling inquiries (email, phone, in-person), managing sales leads, processing payments, and maintaining accurate student records and class lists. The administrator will also be responsible for coordinating social activities, overseeing start and end-of-course experiences, assisting with social media, managing supplies, and ensuring the upkeep of school premises. Excellent communication, attention to detail, ability and willingness to learn and a generally proactive attitude are essential for success in this dynamic environment. Fluency in English is essential. Fluency in another language (Spanish, French, Japanese, Chinese) is a bonus. Responsibilities: *1.Replying to students’ enquires (email, phone, text / whatsapp) 2.Following up on sales leads 3.Dealing with current students incl. taking and recording payments 4.Manning the front desk and providing prospective students who walk into the school with relevant details 5.Arranging student assessments 6.Preparing and maintaining the class lists (in collaboration with other staff members) 7.Scheduling classes (in collaboration with other staff members) 8.Maintaining various files and logs (class logs, customer surveys, students data as well as fire log, library log, insurance information etc) 9.Coordinating weekly social activities and trips 10.Managing start-of-course and end-of-course experience on Fridays for new and finishing students 11.School social media (in collaboration with other staff members) 12.Ensuring all basic office, classroom andkitchenette supplies are in place (paper, markers, toners, coffee, tea, sugar, milk, paper towels etc) 13.Checking the classrooms and common areas every morning and afternoon (closing windows,moving chairs, keeping toilets and tea and coffee station upstairs in presentable condition.) 14.Alerting the school management to any issues and escalating enquiries you cannot answer
Communication & Interpersonal Skills: ∙Excellent Written Communication: For replying to student inquiries (email, text/WhatsApp) and maintaining various logs and files. ∙
Strong Verbal Communication: Essential for replying to student inquiries (phone), following up on sales leads, dealing with current students, manning the front desk, and coordinating social activities.
Active Listening: to understand student inquiries, sales leads, and concerns.
Customer Service Orientation: Providing a welcoming and helpful experience to prospective and current students.
Intercultural communication: Given the nature of a language school, the admin will interact with people from diverse backgrounds. ∙
Teamwork/Collaboration: Working with other staff members on social media, attendance logs, and escalating enquiries.

ORGANIZATIONAL & ADMINISTRATIVE SKILLS:

Attention to Detail: Crucial for taking and recording payments, maintaining accurate class lists, and managing various files and logs ∙
Time Management & Prioritization: To handle multiple tasks efficiently, from responding to inquiries to preparing class lists and coordinating events. ∙
Record Keeping: Meticulous maintenance of diverse records is a significant part of the role.
Data Entry & Management: For student data, payment records, and other logs.
Multitasking: Juggling front desk duties, phone calls, emails, and administrative tasks.
Proactive Planning: For arranging student assessments, coordinating social activities, and managing start/end-of-course experiences.

TECHNICAL & DIGITAL SKILLS:

Proficiency in Office Software: Likely requires strong skills in word processing, spreadsheets (for class lists, logs), and potentially presentation software.
Email Management: Efficiently handling and responding to a high volume of inquiries
Phone System Operation: Managing incoming and outgoing calls.
Social Media Management: Collaborating on and potentially scheduling content for school social media
Customer Database Systems Experience ∙General IT Awareness for troubleshooting minor issues (printing / network etc)

Please refer the Job description for details