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Team Captain at Boldr
Ciudad de México, , Mexico - Full Time
Skills Needed
People Management, Leadership, Coaching, Performance Management, Quality Management, Operational Management, Client Coordination, Communication, Problem Solving, Analytical Skills, Adaptability, Conflict Resolution, Team Building, Crm Systems, Saas Products, Content Moderation, Community Management
Specialization
Candidates should have a bachelor's degree and at least 3 years of supervisory experience, preferably in customer experience environments. Experience with SaaS products and non-voice support channels is also required.
Experience Required
Minimum 2 year(s)
Technical Support Representative, Triage (Remote) at Turnitin, LLC
Ciudad de México, , Mexico - Full Time
Skills Needed
Technical Support, Customer Support, Problem Solving, Communication Skills, Attention To Detail, Organizational Skills, Microsoft Office, Web Technologies, Learning Management Systems, Salesforce, Saas, Operating Systems, Browsers, Confidentiality, Team Collaboration, Fast Paced Environment
Specialization
Candidates must have a bachelor's degree or at least 2 years of experience in a customer support role, along with fluency in English and excellent computer skills. Familiarity with Learning Management Systems and web technologies is desirable.
Experience Required
Minimum 2 year(s)
Promotor Merchandiser at MarcoMKT
Mexico City, , Mexico - Full Time
Skills Needed
Marketing, Communication Skills, Route Experience
Specialization
Candidates should have experience in marketing and excellent communication skills. Experience in route planning is also required.
Payments Processor at HSBC Securities Services Luxembourg
Ciudad de México, , Mexico - Full Time
Skills Needed
Statistics, Accounting, Financial Operations, Process Management, Documentation, Innovation, Proactivity, Continuous Improvement, Communication, Pressure Management, Availability, Advanced English, Microsoft Office, Excel, Word, Ppt, Visio
Specialization
A completed bachelor's degree and experience in financial operations are required. Candidates should possess skills in statistics, accounting, and communication, along with the ability to work under pressure.
Experience Required
Minimum 2 year(s)
ClickUp Provisioner | Fully Remote | USD Payments at Voxidea-Stafi
, , Mexico - Full Time
Skills Needed
Clickup, Workflow Configuration, Saas Administration, Automation, Documentation, Troubleshooting, User Training, Analytical Skills, Problem Solving, System Design, Digital Operations, Governance Practices, Integration Management, Cross Functional Support, Spanish Fluency, English Fluency
Specialization
Candidates should have experience in provisioning and administering ClickUp or similar systems, with strong skills in automation and documentation. Fluency in English and Spanish is preferred, along with a proactive problem-solving attitude.
Experience Required
Minimum 2 year(s)
AVS at HSBC Securities Services Luxembourg
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Orientation, Sales, Teamwork, Results Focus, Problem Solving, Adaptability
Specialization
A degree in Economic-Administrative or Financial areas (completed or incomplete) or a completed high school diploma is required. Minimum of 6 months experience in customer service and sales, preferably in the financial sector.
Project Manager – Latam Operations PMO (Temporary) at NielsenIQ
Ciudad de México, , Mexico - Full Time
Skills Needed
Project Management, Leadership, Analytical Skills, Communication Skills, Change Management, Risk Management, Teamwork, Problem Solving, Strategic Thinking, Client Relationship Management, Advanced Excel, Power Bi, Project Management Software, Crm, Deductive Reasoning, Critical Thinking
Specialization
Candidates must have a bachelor's degree in a relevant field and proven experience in Project Management and PMO roles. Advanced English proficiency and strong leadership, planning, and analytical skills are also required.
Experience Required
Minimum 5 year(s)
Service Desk Technician I at Global Excel
Mexico City, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should have a basic understanding of IT support and customer service principles. Experience with service desk tools and ticketing systems is preferred.
Facilities Technician at Eaton USA
Tijuana, Baja California, Mexico - Full Time
Skills Needed
Refrigeration, Air Conditioning, Electrical Installations, Substations, Maintenance Practices, Technical Problem Solving, High Voltage, Compressors, Ehs Compliance, Project Execution, Self Supervision, Succession Planning, Fire Brigade Participation, Moc Process, Activity Review, Computer Knowledge
Specialization
Candidates must have a minimum of 3 years of experience in a technical area and as a plant maintenance technician. A technical career or certification in Mechanical, Industrial, or Electrical fields is required.
Experience Required
Minimum 2 year(s)
BT Support Specialist I at Samsara
, , Mexico - Full Time
Skills Needed
Troubleshooting, It Support, Ticketing Systems, Networking, Saas, Hardware Recovery, Asset Management, Documentation, Collaboration Tools, Customer Service, Onboarding, Technical Assistance, Problem Solving, Communication, Mac Products, Learning
Specialization
The minimum requirements include a college degree in a technical program or 4 years of relevant job experience, along with at least 1 year of onsite IT support experience. Candidates should have experience with enterprise SaaS and basic networking skills.
Pre-Sales Application Specialist at Eaton USA
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Technical Marketing, Sales Experience, Call Center Experience, Advanced English Proficiency, Salesforce, Crm, It Market Knowledge, Power Protection, Backup Power, Power Quality, Computer Skills, Excel, Word, Powerpoint, Outlook, Organizational Skills
Specialization
A bachelor's degree is necessary along with a minimum of 2 years of prior technical marketing or sales experience. Advanced English proficiency and familiarity with Salesforce or other CRM systems are preferred.
Experience Required
Minimum 2 year(s)
PROMOTOR CREDITO GRUPAL at Gentera
, Oaxaca, Mexico - Full Time
Skills Needed
Promoting, Loan Services, Community Engagement, Methodology Control, Follow Up, Productive Activities
Analista de Business Intelligence para Mercado Envíos at Mercado Libre
, , Mexico - Full Time
Skills Needed
Sql, Data Studio, Google Sheets, Business Intelligence, Dashboard Creation
Specialization
Candidates should have at least 2 years of experience in similar positions and a background in Business Intelligence. Proficiency in SQL, Data Studio, Google Sheets, and dashboard creation is required.
Experience Required
Minimum 2 year(s)
Gerente de Ventas – Desarrollo Inmobiliario at Human Quality - HQP
Cancún, campeche, Mexico - Full Time
Skills Needed
Sales Leadership, Real Estate Development, Sales Strategies, Team Management, Crm Management, Negotiation Skills, Market Analysis, Client Experience, Communication Skills, Motivation Skills, Performance Reporting, Collaboration, Training, Event Participation, Trend Monitoring, Goal Achievement
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in real estate sales, with a minimum of 2 years in team leadership. Proven knowledge in residential sales and experience with real estate CRM tools are essential.
Experience Required
Minimum 5 year(s)
Auxiliar Centro de Tienda at HEB eFulfillment Center Leander Texas
, , Mexico - Full Time
Skills Needed
Agility, Business Vision, Community Connection, Results Orientation, Decision Making, Continuous Learning, Leadership, Management
Specialization
Minimum required formal education is secondary school. Specific knowledge and skills related to the position are necessary.
(English & Spanish) Community Strategy & Operations Consultant, FoodTech (L at SupportYourApp
Ciudad de México, , Mexico - Full Time
Skills Needed
Native Spanish, Excellent English, Solution Oriented Mindset, Project Management Skills, Foodtech Industry Experience, Data Handling, Google Sheets, Task Organization, Proactive Approach, Detail Oriented, Communication Skills, Interpersonal Skills, Personal Laptop, Stable Internet Connection
Specialization
Native Spanish and excellent English at C1 level are essential, along with a solution-oriented mindset and solid project management skills. Experience in the foodtech industry and proficiency in Google Sheets are also required.
Experience Required
Minimum 2 year(s)
SUPERVISOR DE COBRANZA at Coppel SA de C V
, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant experience in collections and strong leadership skills. A background in finance or related fields is preferred.
Supervisor de Mantenimiento at Masco
, Baja California, Mexico - Full Time
Skills Needed
Leadership, Technical Support, Maintenance Management, Team Coordination, Budget Management, Preventive Maintenance, Machinery Installation, Technical Knowledge, Safety Practices, Communication Skills, Problem Solving, Training And Development, Resource Optimization, Project Management, Interpersonal Skills, Attention To Detail
Specialization
A completed engineering degree is required, along with 3 to 5 years of maintenance experience. Candidates should possess solid technical knowledge and intermediate skills in office software.
Experience Required
Minimum 2 year(s)
Director of Engineering - PCBA Manufacturing at Plexus Deutschland GmbH
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Visionary Leadership, Strategic Transformation, Innovation, Technology Management, Resource Optimization, Budget Management, Decision Facilitation, Collaboration, Stakeholder Engagement, Change Management, Operational Efficiency, Data Driven Insights, Cross Functional Leadership, Communication, Cultural Shift, Continuous Improvement
Specialization
Candidates typically require a minimum of 12 years of related experience with a Bachelor's degree, or 8 years with a Master's degree, or a PhD with 5 years of experience. No specific additional qualifications or physical requirements are mentioned.
Experience Required
Minimum 10 year(s)
Generalista Jr de Recursos Humanos at Talento Divergente
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Recruitment, Selection, Training, Organizational Development, Personnel Administration, Kpi Tracking, Labor Law, Social Security Law, Nom 035, Data Protection Law
Specialization
A bachelor's degree in Social Sciences or related fields is required. Candidates should have a minimum of 2 years of experience and knowledge of relevant laws and regulations.
Experience Required
Minimum 2 year(s)
Team Captain at Boldr
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

People Management, Leadership, Coaching, Performance Management, Quality Management, Operational Management, Client Coordination, Communication, Problem Solving, Analytical Skills, Adaptability, Conflict Resolution, Team Building, CRM Systems, SaaS Products, Content Moderation, Community Management

Industry

Outsourcing and Offshoring Consulting

Description
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day-to-day leadership, performance, and development of the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews & Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people-related issues, ensure consistent achievement of KPIs, and foster a high-performing, inclusive, and values-driven team culture. You will work closely with the Customer Experience Manager, Client Experience leadership, and People Manager to support business objectives and team growth. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO People Management & Leadership Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews & Marketplace Specialists. Identify growth and development opportunities for team members through consistent coaching and feedback. Monitor attendance, punctuality, and conduct, and escalate people-related issues to HR for proper action as needed. Foster a positive, inclusive, and high-performance team culture aligned with Boldr’s Core Values. Guide advisors and analysts to promote best practices, engagement, and optimal morale. Performance & Quality Management Monitor and assess individual and team performance against company and client KPIs. Deliver timely feedback through regular one-on-ones, weekly check-ins, and monthly performance reviews. Ensure team members are properly trained and consistently meeting service quality standards. Support continuous improvement through performance analysis and coaching interventions. Operational & Escalation Management Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner. Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments. Identify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. Client & External Coordination Maintain familiarity with client key contacts, operating requirements, and processes. Support implementation of policies related to the Client’s products and services. Demonstrate strong mastery of the company and client offerings. Contribute to the ongoing development of customer engagement, support, and success processes. Identify opportunities for continuous improvement and added client value in collaboration with leadership. Logistics & Internal Coordination Ensure team resourcing, scheduling, and equipment needs are met to sustain service levels. Recommend relevant product, tool, or process improvements. Partner with the People Development Manager to support career pathing and training plans for team members. Relay operational trends and recurring issues to Service Delivery and Client Experience leadership in a timely manner. WHAT WE’LL LIKE ABOUT YOU YOU ARE… Curious, authentic, and values-driven #beboldr A strong people leader and coach Analytical, solution-oriented, and detail-focused Adaptable, resilient, and able to manage multiple priorities Calm under pressure and skilled at conflict resolution A collaborative team player and culture builder Articulate, persuasive, and empathetic in communication YOU HAVE… Bachelor’s/College degree in a relevant field. At least 3 years of supervisory or team leadership experience, preferably in customer experience or support environments. Experience supporting SaaS products and complex digital platforms. Experience with non-voice channels such as chat, email, SMS, and social media support. A general understanding of content moderation and community management. Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace and MS Office applications. Strong problem-solving and decision-making skills. Excellent verbal and written communication skills. Ability to quickly learn and navigate new technologies and systems. Openness to feedback and continuous professional growth. Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.
Responsibilities
As the Team Captain, you will lead the Community Builders team, ensuring day-to-day performance and development while fostering a high-performing team culture. You will also manage escalated operational issues and support business objectives.
Team Captain at Boldr
Ciudad de México, , Mexico - Full Time
Skills Needed
People Management, Leadership, Coaching, Performance Management, Quality Management, Operational Management, Client Coordination, Communication, Problem Solving, Analytical Skills, Adaptability, Conflict Resolution, Team Building, Crm Systems, Saas Products, Content Moderation, Community Management
Specialization
Candidates should have a bachelor's degree and at least 3 years of supervisory experience, preferably in customer experience environments. Experience with SaaS products and non-voice support channels is also required.
Experience Required
Minimum 2 year(s)
Technical Support Representative, Triage (Remote) at Turnitin, LLC
Ciudad de México, , Mexico - Full Time
Skills Needed
Technical Support, Customer Support, Problem Solving, Communication Skills, Attention To Detail, Organizational Skills, Microsoft Office, Web Technologies, Learning Management Systems, Salesforce, Saas, Operating Systems, Browsers, Confidentiality, Team Collaboration, Fast Paced Environment
Specialization
Candidates must have a bachelor's degree or at least 2 years of experience in a customer support role, along with fluency in English and excellent computer skills. Familiarity with Learning Management Systems and web technologies is desirable.
Experience Required
Minimum 2 year(s)
Promotor Merchandiser at MarcoMKT
Mexico City, , Mexico - Full Time
Skills Needed
Marketing, Communication Skills, Route Experience
Specialization
Candidates should have experience in marketing and excellent communication skills. Experience in route planning is also required.
Payments Processor at HSBC Securities Services Luxembourg
Ciudad de México, , Mexico - Full Time
Skills Needed
Statistics, Accounting, Financial Operations, Process Management, Documentation, Innovation, Proactivity, Continuous Improvement, Communication, Pressure Management, Availability, Advanced English, Microsoft Office, Excel, Word, Ppt, Visio
Specialization
A completed bachelor's degree and experience in financial operations are required. Candidates should possess skills in statistics, accounting, and communication, along with the ability to work under pressure.
Experience Required
Minimum 2 year(s)
ClickUp Provisioner | Fully Remote | USD Payments at Voxidea-Stafi
, , Mexico - Full Time
Skills Needed
Clickup, Workflow Configuration, Saas Administration, Automation, Documentation, Troubleshooting, User Training, Analytical Skills, Problem Solving, System Design, Digital Operations, Governance Practices, Integration Management, Cross Functional Support, Spanish Fluency, English Fluency
Specialization
Candidates should have experience in provisioning and administering ClickUp or similar systems, with strong skills in automation and documentation. Fluency in English and Spanish is preferred, along with a proactive problem-solving attitude.
Experience Required
Minimum 2 year(s)
AVS at HSBC Securities Services Luxembourg
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Orientation, Sales, Teamwork, Results Focus, Problem Solving, Adaptability
Specialization
A degree in Economic-Administrative or Financial areas (completed or incomplete) or a completed high school diploma is required. Minimum of 6 months experience in customer service and sales, preferably in the financial sector.
Project Manager – Latam Operations PMO (Temporary) at NielsenIQ
Ciudad de México, , Mexico - Full Time
Skills Needed
Project Management, Leadership, Analytical Skills, Communication Skills, Change Management, Risk Management, Teamwork, Problem Solving, Strategic Thinking, Client Relationship Management, Advanced Excel, Power Bi, Project Management Software, Crm, Deductive Reasoning, Critical Thinking
Specialization
Candidates must have a bachelor's degree in a relevant field and proven experience in Project Management and PMO roles. Advanced English proficiency and strong leadership, planning, and analytical skills are also required.
Experience Required
Minimum 5 year(s)
Service Desk Technician I at Global Excel
Mexico City, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should have a basic understanding of IT support and customer service principles. Experience with service desk tools and ticketing systems is preferred.
Facilities Technician at Eaton USA
Tijuana, Baja California, Mexico - Full Time
Skills Needed
Refrigeration, Air Conditioning, Electrical Installations, Substations, Maintenance Practices, Technical Problem Solving, High Voltage, Compressors, Ehs Compliance, Project Execution, Self Supervision, Succession Planning, Fire Brigade Participation, Moc Process, Activity Review, Computer Knowledge
Specialization
Candidates must have a minimum of 3 years of experience in a technical area and as a plant maintenance technician. A technical career or certification in Mechanical, Industrial, or Electrical fields is required.
Experience Required
Minimum 2 year(s)
BT Support Specialist I at Samsara
, , Mexico - Full Time
Skills Needed
Troubleshooting, It Support, Ticketing Systems, Networking, Saas, Hardware Recovery, Asset Management, Documentation, Collaboration Tools, Customer Service, Onboarding, Technical Assistance, Problem Solving, Communication, Mac Products, Learning
Specialization
The minimum requirements include a college degree in a technical program or 4 years of relevant job experience, along with at least 1 year of onsite IT support experience. Candidates should have experience with enterprise SaaS and basic networking skills.
Pre-Sales Application Specialist at Eaton USA
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Technical Marketing, Sales Experience, Call Center Experience, Advanced English Proficiency, Salesforce, Crm, It Market Knowledge, Power Protection, Backup Power, Power Quality, Computer Skills, Excel, Word, Powerpoint, Outlook, Organizational Skills
Specialization
A bachelor's degree is necessary along with a minimum of 2 years of prior technical marketing or sales experience. Advanced English proficiency and familiarity with Salesforce or other CRM systems are preferred.
Experience Required
Minimum 2 year(s)
PROMOTOR CREDITO GRUPAL at Gentera
, Oaxaca, Mexico - Full Time
Skills Needed
Promoting, Loan Services, Community Engagement, Methodology Control, Follow Up, Productive Activities
Analista de Business Intelligence para Mercado Envíos at Mercado Libre
, , Mexico - Full Time
Skills Needed
Sql, Data Studio, Google Sheets, Business Intelligence, Dashboard Creation
Specialization
Candidates should have at least 2 years of experience in similar positions and a background in Business Intelligence. Proficiency in SQL, Data Studio, Google Sheets, and dashboard creation is required.
Experience Required
Minimum 2 year(s)
Gerente de Ventas – Desarrollo Inmobiliario at Human Quality - HQP
Cancún, campeche, Mexico - Full Time
Skills Needed
Sales Leadership, Real Estate Development, Sales Strategies, Team Management, Crm Management, Negotiation Skills, Market Analysis, Client Experience, Communication Skills, Motivation Skills, Performance Reporting, Collaboration, Training, Event Participation, Trend Monitoring, Goal Achievement
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in real estate sales, with a minimum of 2 years in team leadership. Proven knowledge in residential sales and experience with real estate CRM tools are essential.
Experience Required
Minimum 5 year(s)
Auxiliar Centro de Tienda at HEB eFulfillment Center Leander Texas
, , Mexico - Full Time
Skills Needed
Agility, Business Vision, Community Connection, Results Orientation, Decision Making, Continuous Learning, Leadership, Management
Specialization
Minimum required formal education is secondary school. Specific knowledge and skills related to the position are necessary.
(English & Spanish) Community Strategy & Operations Consultant, FoodTech (L at SupportYourApp
Ciudad de México, , Mexico - Full Time
Skills Needed
Native Spanish, Excellent English, Solution Oriented Mindset, Project Management Skills, Foodtech Industry Experience, Data Handling, Google Sheets, Task Organization, Proactive Approach, Detail Oriented, Communication Skills, Interpersonal Skills, Personal Laptop, Stable Internet Connection
Specialization
Native Spanish and excellent English at C1 level are essential, along with a solution-oriented mindset and solid project management skills. Experience in the foodtech industry and proficiency in Google Sheets are also required.
Experience Required
Minimum 2 year(s)
SUPERVISOR DE COBRANZA at Coppel SA de C V
, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant experience in collections and strong leadership skills. A background in finance or related fields is preferred.
Supervisor de Mantenimiento at Masco
, Baja California, Mexico - Full Time
Skills Needed
Leadership, Technical Support, Maintenance Management, Team Coordination, Budget Management, Preventive Maintenance, Machinery Installation, Technical Knowledge, Safety Practices, Communication Skills, Problem Solving, Training And Development, Resource Optimization, Project Management, Interpersonal Skills, Attention To Detail
Specialization
A completed engineering degree is required, along with 3 to 5 years of maintenance experience. Candidates should possess solid technical knowledge and intermediate skills in office software.
Experience Required
Minimum 2 year(s)
Director of Engineering - PCBA Manufacturing at Plexus Deutschland GmbH
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Visionary Leadership, Strategic Transformation, Innovation, Technology Management, Resource Optimization, Budget Management, Decision Facilitation, Collaboration, Stakeholder Engagement, Change Management, Operational Efficiency, Data Driven Insights, Cross Functional Leadership, Communication, Cultural Shift, Continuous Improvement
Specialization
Candidates typically require a minimum of 12 years of related experience with a Bachelor's degree, or 8 years with a Master's degree, or a PhD with 5 years of experience. No specific additional qualifications or physical requirements are mentioned.
Experience Required
Minimum 10 year(s)
Generalista Jr de Recursos Humanos at Talento Divergente
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Recruitment, Selection, Training, Organizational Development, Personnel Administration, Kpi Tracking, Labor Law, Social Security Law, Nom 035, Data Protection Law
Specialization
A bachelor's degree in Social Sciences or related fields is required. Candidates should have a minimum of 2 years of experience and knowledge of relevant laws and regulations.
Experience Required
Minimum 2 year(s)