Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium

Jobs in New South Wales

About 7451 results in (9) seconds Clear Filters

Jobs Search

About 7451 results in (9) seconds
Customer Service Officer at PHE International
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Solutions Quality Assurance Lead at JB Hi-Fi
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Team Leader at Plenti Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Team Leader - Contact Centre at Ingenico
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Team Leader at Ventia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Relations Manager at Sydney Symphony Orchestra
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at XML International
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Operations Manager at Adairs
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Team Leader at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Services Manager at Grant Thornton Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Marketing Manager at Are Media
New South Wales, Victoria, Australia - Full Time
Skills Needed
N/A
Office Manager / Administration Coordinator at COMPLETE SITE SERVICES
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at KF Australia Group Pty Ltd
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Client Experience Manager at First Focus
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Contact Centre Officer at SS&C Technologies
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at Secure IQ Services
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at Private Advertiser
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Officer at APM Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Hospitality Experience Coordinator at ALEGRIA EVENTS
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Officer at PHE International
New South Wales, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Transportation & Logistics

Description

What You Will Do


  • Lead and support a team of up to 15 Contact Centre Agents across Level 1 and Level 2
  • Coach and develop team members through regular one on ones, feedback, learning sessions and reviews
  • Monitor performance, analyse trends and implement improvement actions
  • Manage rostering, attendance and adherence to ensure effective coverage
  • Collaborate with People & Culture, Training, QA and other internal teams to get your team what they need to be successful
  • Build on our culture of trust, innovation and care and have fun doing it!
  • Manage day to day operations to ensure SLAs and KPIs are met
  • Support escalations and handle complex customer issues when required

What Helps You Succeed


  • Proven experience in a contact centre leadership role, we’re open on industry background anything with a technical aspect will be highly regarded.
  • You enjoy people leadership, coaching and have great communication skills
  • Results and data orientated, you can spot the opportunities for improvement.
  • Strong analytical and problem solving capability, you know how to implement improvements.
  • Confidence using contact centre systems and tools, including CRM and telephony platforms
  • A strong understanding of key contact centre metrics such as AHT, SLA, FCR and CSAT
  • Energy, empathy and know how to lead through change.


How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
Customer Service Officer at PHE International
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Solutions Quality Assurance Lead at JB Hi-Fi
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Team Leader at Plenti Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Team Leader - Contact Centre at Ingenico
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Experience Team Leader at Ventia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Relations Manager at Sydney Symphony Orchestra
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Centre - Team Leader at Henco
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at XML International
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Operations Manager at Adairs
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Service Team Leader at SEEK - Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Services Manager at Grant Thornton Australia
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Marketing Manager at Are Media
New South Wales, Victoria, Australia - Full Time
Skills Needed
N/A
Office Manager / Administration Coordinator at COMPLETE SITE SERVICES
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Manager at KF Australia Group Pty Ltd
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Client Experience Manager at First Focus
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Contact Centre Officer at SS&C Technologies
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Call Centre Manager at Secure IQ Services
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Office Administrator at Private Advertiser
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Customer Support Officer at APM Group
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A
Hospitality Experience Coordinator at ALEGRIA EVENTS
New South Wales, New South Wales, Australia - Full Time
Skills Needed
N/A